Either a scam or bad management, still unsure. Order never arrived and no customer service. I put in an order for the Origin Smart lock and they gave me a shopfiy link to track. The tracking never up... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased the Origin Smart Lock, G2 gateway and door sensor. Having previously bought a handle (that didn't fit) from a different company, I was wary, but the pre-sales support I received was fan... Zobacz więcej
DON'T BUY! Went through all the compatibility stages and watched the video for the Origin Lock as no instructions came with the product. Once reassured, I opened the box to fit and they had completel... Zobacz więcej
Ordered the Apollo door lock along with the door sensor, it arrived the next day, After a watch of the installation video I got to work, took roughly half an hour from start to finish. Setting up... Zobacz więcej
Informacje dotyczące firmy
- Dostawca zamków
- również w kategorii:
- Firma elektroniczna
- Sklep z dopalaczami
Napisane przez firmę
Blusafe Solutions sell Fingerprint Smart Locks for your all occasions. Our range of door locks and padlocks all feature convenient methods of unlocking, without needing a key! Experience security at your fingertips!
Dane kontaktowe
Unit B1 Fenspool Avenue, DY5 1QA, Brierley Hill, Zjednoczone Królestwo
- 01384 482664
- enquiries@blusafesolutions.co.uk
- blusafesolutions.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good communication
Good communication via email. Checked my door specifications before processing my order to ensure it would fit correctly. Good communication on despatch to delivery.
Excellent Customer Service
Hi, I must say I’m really impressed with the quickness and efficiency of the customer service that I’ve recently received and would like to mention Joe and Jack and thank them both.
I recently had a new door fitted and had to change the lock over which was fairly easy, however for some reason I couldn’t get the lock to work properly and after a couple of hours and following the Blusafe video I had to admit defeat.
So it was late Friday night so I made a video of my issue and sent it in to Blusafe not expecting a reply before the Monday.
I was amazed I had a reply the next morning from Joe telling me he’d seen my video and identified my problem which was down to the new lock being fitted with an offset cam. He informed me he’d ordered me an off set drive bar and would post it to me .
I honestly couldn’t have received a better service.
Thanks so much the quick response and support was first class.
George Sharpe
A complete fraud
Promised a professional NDIS network, once you pay thousand nothing happens
Great padlock
Great padlock, feels strong and secure.
The set up was slightly difficult only to register more fingers, the admin finger print was easy to set up.
Of course this is not an unbreakable lock, but it’s strong enough for what I needed.
Origin Smart is the perfect smart handle
Purchased an origin smart handle after having issues with the Yale conexis L1 and have had no issues. The handle looks great with fantastic build quality. I'd highly recommend the origin smart!
Origin Smart failed 3 times
Origin Smart failed 3 times over a period of a few months (first installed in August) leaving my front door unable to be locked overnight. Had another lock installed by a locksmith on the 3rd failure, three chances are enough I think, it was 1-2 weeks before Blusafe response on the final failure. No refund received yet as requested. Blame is now on my door and the weather?! Terrible customer service. Small claims court being the next step unless refund received.
Brilliant team and product
Fantastic product that suited my preferences. I emailed the team and communicated my environment. The team expertly suggested a lock to suit my needs. Extremely pleased and will be utilising them again.
All round 10/10!
Great product with excellent customer service. Would definitely recommend!

Odpowiedź od Blusafe Solutions UK
Do Not Buy this product
UPDATE - response to Blusafe reply - try listening to the multiple messages on your answer phone which you have ignored for the last week. It has our contact no on it. Do not ask me to make contact again with you when you do not respond anyway.
Do Not Buy this product. I bought the Origin Smart Lock and it broke 4 times in 18 months. When it breaks you cannot lock your door. The 3rd time the locksmith sent by Blusafe changed the lock mechanism which cost another £200 and said it would solve the problem. Now stopped working a fourth time and I have had it removed. Cannot get hold of Blusafe. Do not return multiple calls, on line chats, emails and locksmith did not return my calls either. Steer clear of this company

Odpowiedź od Blusafe Solutions UK
Handle fit perfectly and came the next…
Handle fit perfectly and came the next day! Highly recommended

Odpowiedź od Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK
Great looking product easy to fit and…
Great looking product easy to fit and operate well pleased
Communication was great from start to finish
Will be purchasing another soon

Odpowiedź od Blusafe Solutions UK
The locks work really well
The locks work really well, very satisfied with the product, great customer service from the staff and would recommend to anyone.

Odpowiedź od Blusafe Solutions UK
Excellent product & customer service
Excellent product & customer service. Would definitely recommend and use again . Thanks for everything

Odpowiedź od Blusafe Solutions UK
Great handles work perfectly
Great handles work perfectly, also great customer service. Would definitely recommend

Odpowiedź od Blusafe Solutions UK
Very Satisfied Overall
My initial enquiry before I purchased was answered very quickly and assured me about the lock suitability for my door.
The fitting of the Origin was straight forward and relatively simple. Reading the instructions carefully and sorting components out beforehand was a good move. It took me about 35 minutes to install and I encountered no problems at all. Setup was simple.
So pleased with the product, I purchased a second Origin and again, no problem.
I also have fitted a Breeze to an internal door and, as above, no problem.
Overall a good experience and all functioning well and as expected.
A very satisfied 71 year old and gets the thumbs up from me.

Odpowiedź od Blusafe Solutions UK
Spot on remote access for my dad
Fitted to my door with ease and has honestly been a delight. No need for keys and able to let my dad in and out from wherever I am in the world
Rubbish product
Rubbish product, even worse customer service.
We have been trying to get help with the lock for months and no response.
Now locked out of house. When we get in the blusafe lock is going in the bin

Odpowiedź od Blusafe Solutions UK
Had my origin lock for around 18…
Had my origin lock for around 18 months, with Internet connection.
The lock is good but for the fact that, for us, fingerprints just fo not work. However, the key dongles work absolutely fine, as does Bluetooth and Internet unlocking, albeit one needs to be patient!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







