Blusafe Solutions UK Recenzje 

112
•
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Either a scam or bad management, still unsure. Order never arrived and no customer service. I put in an order for the Origin Smart lock and they gave me a shopfiy link to track. The tracking never up... Zobacz więcej

Oceniono na 5 z 5

Purchased the Origin Smart Lock, G2 gateway and door sensor. Having previously bought a handle (that didn't fit) from a different company, I was wary, but the pre-sales support I received was fan... Zobacz więcej

Oceniono na 1 z 5

DON'T BUY! Went through all the compatibility stages and watched the video for the Origin Lock as no instructions came with the product. Once reassured, I opened the box to fit and they had completel... Zobacz więcej

Oceniono na 5 z 5

Ordered the Apollo door lock along with the door sensor, it arrived the next day, After a watch of the installation video I got to work, took roughly half an hour from start to finish. Setting up... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca zamków
  2. również w kategorii:
  3. Firma elektroniczna
  4. Sklep z dopalaczami

Napisane przez firmę

Blusafe Solutions sell Fingerprint Smart Locks for your all occasions. Our range of door locks and padlocks all feature convenient methods of unlocking, without needing a key! Experience security at your fingertips!


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

112 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(112)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good communication

Good communication via email. Checked my door specifications before processing my order to ensure it would fit correctly. Good communication on despatch to delivery.

28 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

Hi, I must say I’m really impressed with the quickness and efficiency of the customer service that I’ve recently received and would like to mention Joe and Jack and thank them both.
I recently had a new door fitted and had to change the lock over which was fairly easy, however for some reason I couldn’t get the lock to work properly and after a couple of hours and following the Blusafe video I had to admit defeat.
So it was late Friday night so I made a video of my issue and sent it in to Blusafe not expecting a reply before the Monday.
I was amazed I had a reply the next morning from Joe telling me he’d seen my video and identified my problem which was down to the new lock being fitted with an offset cam. He informed me he’d ordered me an off set drive bar and would post it to me .
I honestly couldn’t have received a better service.

Thanks so much the quick response and support was first class.

George Sharpe

5 czerwca 2024
Opinia niezależna
Oceniono na 4 z 5

Great padlock

Great padlock, feels strong and secure.

The set up was slightly difficult only to register more fingers, the admin finger print was easy to set up.

Of course this is not an unbreakable lock, but it’s strong enough for what I needed.

25 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Origin Smart failed 3 times

Origin Smart failed 3 times over a period of a few months (first installed in August) leaving my front door unable to be locked overnight. Had another lock installed by a locksmith on the 3rd failure, three chances are enough I think, it was 1-2 weeks before Blusafe response on the final failure. No refund received yet as requested. Blame is now on my door and the weather?! Terrible customer service. Small claims court being the next step unless refund received.

10 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant team and product

Fantastic product that suited my preferences. I emailed the team and communicated my environment. The team expertly suggested a lock to suit my needs. Extremely pleased and will be utilising them again.

9 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

All round 10/10!

Great product with excellent customer service. Would definitely recommend!

4 stycznia 2024
Opinia niezależna
Logo Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK

Hi Sarah,

Thank you so much for leaving a review, we hope your handle is your first step into the smart world!

Oceniono na 1 z 5

Do Not Buy this product

UPDATE - response to Blusafe reply - try listening to the multiple messages on your answer phone which you have ignored for the last week. It has our contact no on it. Do not ask me to make contact again with you when you do not respond anyway.
Do Not Buy this product. I bought the Origin Smart Lock and it broke 4 times in 18 months. When it breaks you cannot lock your door. The 3rd time the locksmith sent by Blusafe changed the lock mechanism which cost another £200 and said it would solve the problem. Now stopped working a fourth time and I have had it removed. Cannot get hold of Blusafe. Do not return multiple calls, on line chats, emails and locksmith did not return my calls either. Steer clear of this company

2 stycznia 2024
Opinia niezależna
Logo Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK

Hi Mark, I sincerely apologize for your experience. I am trying to reach out but I cannot find your emails anywhere in our inbox. Please can you contact me on Jack@blusafesolutions.co.uk so we can get this sorted for you

Oceniono na 5 z 5

super customer service

super customer service, very impressed

21 grudnia 2023
Opinia niezależna
Logo Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK

Hi Katie, We are happy we could get you sorted with your Breeze handle. Hope to see see you again soon!

Regards,

Blusafe UK!

Oceniono na 5 z 5

Great looking product easy to fit and…

Great looking product easy to fit and operate well pleased
Communication was great from start to finish
Will be purchasing another soon

20 grudnia 2023
Opinia niezależna
Logo Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK

Hi Steve! So glad you are happy with your purchase, hope to see you again soon.

Regards,

Blusafe UK!

Oceniono na 5 z 5

The locks work really well

The locks work really well, very satisfied with the product, great customer service from the staff and would recommend to anyone.

4 stycznia 2024
Opinia niezależna
Logo Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK

Hi!

Thanks for sharing your experience with Blusafe Solutuions. We hope to serve you again soon!

Regards,

Blusafe UK!

Oceniono na 5 z 5

Great handles work perfectly

Great handles work perfectly, also great customer service. Would definitely recommend

4 stycznia 2024
Opinia niezależna
Logo Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK

Hi Jordan,

Thanks so much for leaving us a review, really means a lot to myself and the team!

Regards,

Blusafe UK!

Oceniono na 5 z 5

Very Satisfied Overall

My initial enquiry before I purchased was answered very quickly and assured me about the lock suitability for my door.
The fitting of the Origin was straight forward and relatively simple. Reading the instructions carefully and sorting components out beforehand was a good move. It took me about 35 minutes to install and I encountered no problems at all. Setup was simple.
So pleased with the product, I purchased a second Origin and again, no problem.
I also have fitted a Breeze to an internal door and, as above, no problem.
Overall a good experience and all functioning well and as expected.
A very satisfied 71 year old and gets the thumbs up from me.

29 grudnia 2023
Opinia niezależna
Logo Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK

Hi Rex, thank you so much for your detailed review and glad to see you come back to us for your smart door handle solutions. If there is anything more we can do to help, just get in touch!

Regards,

Blusafe UK!

Oceniono na 1 z 5

Rubbish product

Rubbish product, even worse customer service.

We have been trying to get help with the lock for months and no response.

Now locked out of house. When we get in the blusafe lock is going in the bin

2 listopada 2023
Opinia niezależna
Logo Blusafe Solutions UK

Odpowiedź od Blusafe Solutions UK

Hi James,

Thank you so much for taking the time to reach out to us with your concerns. I'm truly sorry to hear about the difficulties you've been facing.

I've carefully reviewed our records, and it appears that we have no emails or logs of contact under your name. This is quite unusual, and I'm concerned that your messages may not have reached us due to some technical glitch or error. To ensure that we address your concerns promptly and efficiently, I kindly request that you resend your query or any details of your previous attempts to contact us at enquiries@blusafesolutions.co.uk. This will help us to investigate the matter thoroughly and provide you with the assistance you need.

Your satisfaction and experience with our services are extremely important to us at Blusafe UK. We are committed to resolving any issues our customers face and ensuring a smooth and positive experience. Please be assured that upon receiving your email, our dedicated customer service team will give it the utmost attention and work diligently to provide a swift and satisfactory resolution.

Thank you once again for bringing this to our attention, and we look forward to hearing from you soon. We're here to help and are eager to make things right for you.

Kind Regards,
Blusafe UK

Oceniono na 4 z 5

Had my origin lock for around 18…

Had my origin lock for around 18 months, with Internet connection.

The lock is good but for the fact that, for us, fingerprints just fo not work. However, the key dongles work absolutely fine, as does Bluetooth and Internet unlocking, albeit one needs to be patient!

31 października 2023
Opinia niezależna

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