Blurby Recenzje 

Nulle et nulle commande pièces disponibles le 30/09 impossible d’annuler la commande le 18/10 partie depuis le 20/10 vraiment des gros nulle 😒 client perdu à tout jamais 👎🏽 Et pour la réponse encore du bidon vraiment à fuire

Excellent service, incredibly fast and reliable support, and great products. Highly recommended!

Der Support war sehr freundlich, hilfreich und proaktiv. Geantwortet wurde innerhalb weniger Minuten bzw. auch mal weniger Stunden immer vom selben Mitarbeiter der auch stets wußte um was es geht. Die Auskünfte waren nie oberflächlich oder enthielten Standardphrasen. Die Lieferung zog sich etwas hin aber dafür wurde mir das Fahrrad von einem Mitarbeiter persönlich nach Hause gebracht und die Funktionsweise direkt erklärt. Nach zwei sehr schlechten Erfahrungen mit dem Support anderen Firmen war Blurby ein wahres Highlight.

I ordered a helmet from their Estonian storefront (Rattaproff.ee, operated by Blurby Kft). The search results and category filters clearly listed the product as Size M, while the detailed text listed Size L—a clear contradiction caused by their flawed product listings (many items on their site miss accurate descriptions entirely). They ultimately shipped a Size L (58–61 cm).

When I requested a return/exchange due to their misleading information, Blurby Kft refused to cover the return costs:

Misleading local marketing: They advertise heavily as a local store ("Largest selection in Estonia. All products in stock"), hiding their true location in Hungary during checkout, on contact pages, and within their return policy.

Unlawful return demands: After shipping an item based on contradictory listings, they demand that the customer pays international shipping back to Hungary (~20 € vs initial 4.98 € shipping), violating EU Consumer Law (Directive 2011/83/EU) and national sales laws regarding non-conforming goods.

Refusal to take responsibility: They refuse to issue a prepaid return label or provide a local return address for an error caused by their inaccurate product listings.

An official dispute has been filed with ECC Estonia (European Consumer Centre) and a chargeback request has been initiated through my bank.

Note: Update from the company: Blurby Kft attempted to distance themselves from this review, claiming it belongs to another entity, but this review directly concerns Blurby Kft. Rattaproff.ee is explicitly owned and operated by Blurby Kft as stated on their "About Us" page and order documentation. Disowning their localized store does not change the fact that the actual merchant is still Blurby Kft.

Be very cautious—contradictory listings, hidden company details, and non-compliant return policies!

Am 19.7. bestellt. Keine Ware. Keine Rückerstattung. Unprofessionell verhalten. Schon zweimalig storniert. Keine Reaktion. Nicht zu empfehlen

I ordered a replacement stand leg for my VanMoof S3 bike. The leg arrived fine.

Unfortunately, the bolt that was provided with the lag is a completely wrong one. Its head is way too wide to be able to screw it into the leg plate fully - the head starts bumping into the leg plate geometry half way.

Good news is that my original VanMoof bolt with small head geometry and 8-mm hex hole for tightening was in a good shape, so I used that one with the new leg.

When I ordered the rear rack for my VanMoof bicycle, my invoice said it would be delivered within 10 days. After 14 days in which I had not heard a word from Blurby, I emailed the company. They explained that since it was an international delivery it was going to take longer. But they hadn’t even put it in the post yet. It wasn’t until the following day (15 days after I ordered it) that they actually shipped the item. The part is now scheduled to arrive over a month after I ordered it. I’m rating them two stars because of complete lack of communication and zero follow-through.

Zuverlässig alles so wie beschrieben. Verpackung war nicht so toll. Anschrift war schwer zu lesen.

Good product, delivery in 2 weeks

My experience with this supplier has been extremely disappointing.
The first delivery contained a rack that did not fit my bicycle, and the screws were incorrect — one screw was larger, the other smaller, and one did not fit through the hole at all. I explained this clearly in my first complaint and provided photos.

The supplier then sent the correct rack, but again without the correct screws. Instead of acknowledging the issue, they kept insisting that “standard M5 screws” should work, even though the screws they originally sent were different dimensions. They also suggested that I should get screws myself. What if I don’t have spare screws at home? Where am I supposed to buy just two screws?

To make matters worse, the replacement was sent to a DPD pickup point. Yes, I chose a pickup point for the original order, but for a replacement caused by their mistake, I expected delivery to my home address.

All this documentation, photo-taking, and email writing cost me time and nerves — and even after all of that, my delivery is still incomplete.
Very unprofessional handling of a simple order. I cannot recommend this supplier.

Product arrived, fine.
Really good communication, thanks

Ordered part finally arrived after four weeks, but was damaged. After contact they would send out a new part. After three weeks, the part was still not sent, therefore I cancelled the order. They are now making me return the damaged part at my expenses in order to return the money, even though they are responsible to resolve the issue. Terrible customer service, would never buy here again.

Edit after reply Blurby: The replacement part wasn't even shipped after three weeks and therefore I cancelled my order as I lost trust in your company. I cannot use the damaged part, so a 50% refund is useless. Also, I did not demand a 100% refund while keeping the package. I'm very much willing to send back the damaged part, just not at my expense as this is not my fault and I shouldn't be kept accountable. You're not taking the responsibility you should and are now also lying in your reply on this review.

Still missing therapy for the pushbottoms
It was only delivered the Van Moof pushbottoms!
On my claim by email was no reaction until now

Schnelle Antwort und Lieferung, kreative Hilfsangebote, nette Kommunikation, sehr gute Qualität der Produkte

Parts were unoriginal, fit was only 90%, so not happy about the quality. - Packing was however nicely done!

Delivery was late and difficult
Packaging was lousy
Srews for assembly needs are missing
Both bicycle racks are used as well crooked and have being never installed on a Vanmoof S5

Delivery with DPD is catastrophic!
The packaging of the product is very poor. Screws missing so the product couldn’t be fixed properly. I absolutely do not recommend buying in this shop

They delivered my order successfully and followed up to ensure it arrived.

So far I have not received anything and I'm still waiting for my good purchased at blurybike.com