Hello Claudia,
We take every customer concern seriously, however, we have been unable to find any record of a project, invoice, contract, or communication associated with your name or the issues described in this review.
Prior to these reviews being posted, our company was contacted on WhatsApp by an individual who offered to sell Trustpilot reviews for business after noticing that our profile had very few reviews. We declined the offer. The individual later posted a few positive reviews without our authorization, which were subsequently removed by Trustpilot. After we refused to engage further, we began receiving negative reviews that we believe may be connected to the same incident.
As a result, we have reason to believe this review is not from a genuine customer. We have reported it to Trustpilot for investigation and are happy to cooperate fully with their review process.
If you are a genuine client, please contact us directly with your project details, including your registered email address, invoice number, or any relevant communication, so we can investigate your concerns and resolve the matter promptly.
We remain committed to transparency and providing quality service to all our legitimate clients.