Bluebird Care - Leeds North Recenzje 

Sadly, I cannot recommend Bluebird based on our experience with them.

Finding care for a parent with dementia is one of the hardest decisions a family has to make. We placed our trust in Bluebird to provide a safe, reliable and caring live-in service for our mum, but over time that trust was completely eroded.

The biggest issue was the lack of communication. Emails were regularly ignored, we were not kept informed when carers changed, and we were left trying to work out who was actually caring for Mum. Despite the significant cost of the service, we were never provided with regular invoices or a clear explanation of charges. The monthly cost increased from around £6,000 to approximately £13,000, without proper consultation or transparency.

We were also extremely uncomfortable with how our personal information was handled. We were repeatedly told that GDPR meant Bluebird could not provide us with basic contact details for carers, yet information about Mum’s care was shared with people who did not have Lasting Power of Attorney or any legal authority to be involved in decisions about her care. This inconsistency caused a great deal of concern and damaged our confidence in the company.

The most upsetting thing was feeling that Mum’s needs were not always being prioritised. Someone living with dementia needs patience, supervision and genuine engagement, and unfortunately we reached a point where we no longer felt confident that Bluebird was providing the level of care and attention that she deserved.

We gave Bluebird opportunities to address our concerns, but sadly things did not improve. We have now moved Mum to another provider, and we only wish we had made the decision sooner.

Choosing care for a vulnerable family member is incredibly personal, and families need to feel they can trust the people looking after their loved ones. Unfortunately, our experience with Bluebird left us feeling let down.

The carers from Bluebird that looked after my father were excellent and he responded well building relationships with them.
It was a very turbulent time for us with several long hospital stays and discharge dates changing.
This made it difficult to plan and arrange care with any certainty, but each time Bluebird reacted well and found good care when we needed it.
I learnt to trust them to find care, although the communication of the detail to us was sometimes very last minute.

Excellent service. I'm really happy with the regular carers that Bluebird send to support me. Would definitely recommend.

The Recruitment Manager and the office staff members are down to earth.
Excellent and refreshing way of doing their trainings.

Reliable ,caring ,adaptive

Brilliant helpful kind

Great care team . Everyone I've spoken to and been in contact with have been extremely helpful.Nothing has been a problem. I wouldn't hesitate to highly recommend Bluebird care to anyone in need of support in any capacity.