Blinds installed. But got them repaired twice for free. Third time broke now. Faulty installations. Now they are saying no fixing is free. Have to pay 170 dollars just for technician to come and see... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From the moment I entered the store and was greeted by Pina, the entire process that followed was absolutely seamless. She asked the right questions, showed me options and samples and before I knew it... Zobacz więcej
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The ladies are very knowledgeable about the products and measuring and installation. Very friendly staff that make you feel like you're all sitting in your living room
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Pina (Woodbridge store) is the best sales lady a blinds store can have, this is the second time I have purchased blinds from her.. She is so patient and listens.. and she really saw my vision and unde... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z artykułami do dekoracji okien
- Sklep z żaluzjami
- Sklep z zasłonami
- Dekoracje i architektura wnętrz
- Projektant wnętrz
Napisane przez firmę
At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.
Dane kontaktowe
31 COLOSSUS DRIVE, L4L 9K4, WOODBRIDGE, ON, Kanada
- 9058513234
4,2
Dobra
55 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Blinds installed
Blinds installed. But got them repaired twice for free. Third time broke now. Faulty installations. Now they are saying no fixing is free. Have to pay 170 dollars just for technician to come and see and pay out of pocket to fix. Don’t get fooled by lifetime warranty
11 maja 2025
Opinia niezależna
Odpowiedź od Blinds To Go - WOODBRIDGE
Hi Shilpa, we are sorry to hear about this issue you have had with the blinds. Your blinds will always be repaired free of charge under the warranty. As a courtesy, BTG paid for an installer to come pick up /drop off the blinds the first time(s); however, this service is not included in the warranty normally. If you could update your review/information so we have an order number and way to contact you we would appreciate it so we can look into this more and see what we can do to help!
Odpowiedź od Blinds To Go - WOODBRIDGE
Thanks so much for the great review, Jose!
The blinds were installed with…
The blinds were installed with precision and very professionally done. Thanks! They look great!
12 marca 2026
Odpowiedź od Blinds To Go - WOODBRIDGE
Hi Belinda,
Thank you so much for your wonderful review! We are thrilled to hear that you are pleased with the precision and professionalism of the installation. Your satisfaction is our top priority, and your feedback truly means a lot to us.
The designer and installer were great!
The designer and installer were efficient and personable. Appointment times were kept and courtesy calls were appreciated.
24 lutego 2026
Odpowiedź od Blinds To Go - WOODBRIDGE
We're so glad the designer and installer were efficient and personable! We appreciate that appointment times were kept and you enjoyed the courtesy calls.
WOW!
From the moment I entered the store and was greeted by Pina, the entire process that followed was absolutely seamless. She asked the right questions, showed me options and samples and before I knew it I had a plan and couldn't wait for the samples to arrive in the mail! From there, after I made my choice my window and door coverings were custom made in no time! Mark came to install them and was so efficient, and neat and took any garbage/recycling with him. From Pina to Ida to Mark, the entire team was great to work with and would definitely go back there again!
9 lutego 2026
Odpowiedź od Blinds To Go - WOODBRIDGE
Hi Misty, Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
Great selection of blinds
Great selection of blinds, at a reasonable price and excellent quality. The customer service there was also exceptional. Highly recommend.
29 stycznia 2026
Odpowiedź od Blinds To Go - WOODBRIDGE
We appreciate you taking the time to share your experience. We're happy to hear that you found a great selection of blinds at a reasonable price. It's great to know you were pleased with our customer service!
First class experience
First class experience. Friendly, professional, knowledgeable. Good price; great quality.
16 stycznia 2026
Odpowiedź od Blinds To Go - WOODBRIDGE
We're happy you had a first-class experience. It's great to know our team was friendly, professional, and knowledgeable. Thank you for the positive feedback!
Outstanding design, manufacture, and service
The cordless aluminum blinds are superbly designed and manufactured. Customer service was excellent, and the shipping was swifter than expected.
2 stycznia 2026
Odpowiedź od Blinds To Go - WOODBRIDGE
We're happy to hear that you are satisfied with the design and manufacture of our cordless aluminum blinds. We appreciate your kind words regarding our customer service and swift shipping.
Very experienced salespersons
Very experienced salespersons
I’ve been going to Blinds to Go for years and have always had great experiences.
22 listopada 2025
Odpowiedź od Blinds To Go - WOODBRIDGE
We're glad you enjoyed your experiences over the years. It's great to know our salespersons' expertise has consistently met your needs. Thanks for your feedback!
Service was excellent
Service was excellent. Product is exactly what we needed. Easy to install.
28 listopada 2025
Odpowiedź od Blinds To Go - WOODBRIDGE
We're happy to hear that our service and product met your needs, and the installation was easy. Thank you for your positive feedback!
Extremely helpful
The ladies are very knowledgeable about the products and measuring and installation. Very friendly staff that make you feel like you're all sitting in your living room
1 grudnia 2025
Odpowiedź od Blinds To Go - WOODBRIDGE
We're happy to hear that our team's knowledge and friendly service made you feel comfortable. Thank you for your positive feedback; we appreciate it greatly!
I had a mostly positive experience with…
I had a mostly positive experience with Blinds To Go. Pina, the sales rep in Woodbridge was fantastic—friendly, knowledgeable, and very helpful. I loved the wide selection of options, felt the pricing was a good value, and most of the blinds for my five rooms arrived and were installed quickly and look great.
Unfortunately, the bathroom blind was sized incorrectly, and resolving this has taken far longer than expected. While the sales and service teams have been very courteous and responsive, the blind has now been made incorrectly twice. This has required multiple appointments and long wait times, and I am still without the correct blind. At this point, the ongoing delays and repeated errors have been quite frustrating.
Given that the blind has been wrong twice and the extended wait to correct it, I do feel some form of compensation would be appropriate. That said, the other blinds were great, and the staff has been wonderful to work with overall.
14 stycznia 2026
Odpowiedź od Blinds To Go - WOODBRIDGE
Hi Lindsay,
Thank you so much for taking the time to share your detailed feedback. I’m really glad to hear that overall you had a positive experience and that Pina in our Woodbridge location was fantastic to work with I’ll be sure to pass along your kind words to her.
I’m very sorry for the inconvenience and frustration you experienced with the bathroom blind along the way. Even though the issue has now been resolved, having it made incorrectly twice and waiting longer than expected is understandably disappointing and not the experience we want for our customers.
I wanted to let you know that I’m currently discussing this with Pina, and we’ll be getting back to you tomorrow regarding compensation. Our goal is to ensure you feel properly taken care of after everything you went through.
Thank you again for your patience and for choosing Blinds To Go. We truly appreciate your business and the opportunity to make things right.
Odpowiedź od Blinds To Go - WOODBRIDGE
Thank you so much!
Odpowiedź od Blinds To Go - WOODBRIDGE
We are so glad you had a positive experience. Thank you for letting us know; we appreciate your feedback a lot.
SERVICE WAS IMPECCABLE
SERVICE WAS IMPECCABLE. EVERYONE WAS FRIENDLY. WELL DONE
SPECIAL THANKS TO PINA
14 stycznia 2026
Odpowiedź od Blinds To Go - WOODBRIDGE
Thank you so much! We appreciate you taking the time to provide us with this great review!
Odpowiedź od Blinds To Go - WOODBRIDGE
We’re truly sorry to hear about your bad experience, especially involving our store manager. That’s not the impression or level of care we want to provide, and we take this very seriously. We were able to locate your order and would really like the opportunity to make things right. At the moment, Verizon is experiencing an outage, so we’re unable to reach you by phone, but we’ve just sent you an email directly to follow up and review everything together. Thank you for bringing this to our attention we appreciate your patience and hope to connect with you soon.
Perfect service from Ashour
We had a really great help from Ashour Elia to select the fabric we like, the type of the blinds for our needs. The blinds we got first time had a bit of deficiency, so Ashour ordered the new one with no charge. New blinds are perfect and we really enjoy them. Thank you very much!
17 grudnia 2025
Odpowiedź od Blinds To Go - WOODBRIDGE
We apoligize for the initial defect, but we are happy to know our team resolved this and you are satisfied!
Terrible Customer Support No Responses
The wrong size and style of blinds were delivered from the factory so one out of the three were installed + the bluetooth was also left out. Then when I tried to contact customer service AND the rep that sold me the package, I received no answers. After 3 attempts and emails, no answers. Luckily the installer was very diligent and connected me directly to someone who actually cared about customer service. The two of them arranged for the replacement. To this day, I received no communication from the people I've been emailing: Fred Capobianco and customer support. No apologies.
22 grudnia 2025
Odpowiedź od Blinds To Go - WOODBRIDGE
Thank you so much for sharing this, and I’m genuinely sorry for how frustrating and disappointing this experience has been. Receiving the wrong size and style blinds, missing the Bluetooth component, and then feeling ignored when you reached out for help is absolutely not okay. You deserved clear communication, follow-up, and a sincere apology much earlier.
I’m really glad the installer stepped up and helped connect you with someone who could move things forward but you shouldn’t have had to work that hard just to get support. We truly dropped the ball here, especially with the lack of response from the people you were trying to reach.
I did want to let you know that I tried calling you today because I’d really like to talk this through with you personally and make sure everything is handled the right way. I wasn’t able to reach you, but I’ll try again tomorrow.
Again, I’m very sorry for the silence and the frustration it caused. We appreciate you sharing this and giving us the chance to reconnect and make things right.
Great customer service from our sales…
Great customer service from our sales person Ashour. Persons doing the in home measurements and installation were professional.
2 listopada 2025
Odpowiedź od Blinds To Go - WOODBRIDGE
We're happy to hear that our team provided you with great service! We appreciate your positive feedback regarding the professionalism of our staff.
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