Blinds Direct Recenzje 

Absolutely shocking customer service

I am extremely disappointed with both the quality of the customer service and the way my complaint has been handled.

I ordered four sets of blinds for my Keylite 04 windows, but unfortunately none of them fitted correctly. I contacted customer service over two weeks ago to raise the issue, but received no response or update. I contacted them on two further occasions, again without receiving a reply.

When I contacted customer service again today, I was told that there was no record of any previous correspondence from me. As a result, I was forced to explain the entire issue again from the beginning.

To make matters worse, I was then told that they would only deal with the one blind that I had already fitted. I was advised that I needed to screw all four blinds into place before they would consider dealing with the issue, despite the fact that all four blinds were exactly the same size and clearly had the same fitting problem. This seemed completely unreasonable and would have involved unnecessarily fitting blinds that I already knew did not fit correctly.

I have now returned all four blinds at my own expense.

The whole experience has been extremely frustrating. I have spent a considerable amount of time trying to resolve what should have been a straightforward customer service issue, only to receive no response and then be told there was no record of my previous contact.

Having now read some of the other reviews, I wish I had done so before placing my order, as I certainly would not have purchased from this company had I known what to expect.

I would strongly recommend that the company reviews both its customer service processes and the way customer complaints are recorded and dealt with. This has been a very disappointing experience from start to finish.

No way to contact them
the "contact" page on their website is completely blank!)
the phone number on their website doesn't work for me. Does anyone have a number which does work?
They sent some of my order and started a web "conversation" with me, but they don't reply.
AVOID AT ALL COSTS - TRY SOMEWHERE ELSE!

Would give 0 if I could. I along with the majority on here wish I had read these reviews before I had ordered . Same experience, ordered a blind replacement slats, poor quality, creased, one slat badly marked, stitching on the weights fraying. Asked for a refund, 3 different people send a standard email offering to replace it, which I do not want due to the poor quality. If you telephone, it is an automated response, you are sent an email and the standard email process of offering a replacement starts all over again. They have your number in the system so you’re greeted by your name.

The following email after you have asked for a refund is to ask for photos, once you have submitted that, someone else responds to you with the first standard email response offering you a replacement and you go around in circles being sent the same 2 standard emails.

I have asked my bank to intervene using the chargeback facility under the consumer act for faulty goods.

Avoid at all costs, our blinds were delivered and were faulty. They tired to say the are exempt from the consumer rights act as the are customer made which is legally not the case.
Customer service also take days to reply to each e-mail.

I had a problem with my night and day blinds for my bedroom from Blinds Direct. I told them about this and with a few emails backwards and forwards between us the company sent me 2 new blinds which had no problems at all. I have had different orders with them and nothing at all was wrong. Will definately use them again!!

I had to make a phone call to Blinds Direct and Maria answered the call which was about some orders I had made some days ago but was unable to see them on my account. Maria very soon explained why the information wasn’t on my account and promptly rectified it. I must say ordering online nowadays leaves some questions as to its total accuracy. Phone is best! J.

Wish I had seen these reviews first, this company is deplorable 1 month later and I am still waiting, they say I can't cancel a custom order, which is bull **** by the looks of things I'm going legal on them, avoid this company!!

We ordered shutters for 3 windows in December, they arrived in February which was much later than expected and advertised. There was no update at all about our order.
The shutters arrived but the build quality was very poor with gaps in the joints and the sizes had been reduced too much.
A month on we still haven’t heard anything from their customer service despite many “contact forms “ being sent.
A very disappointing experience, we certainly won’t be using this company again.

Ordered a blind online and they took my money at the point of ordering.

Two weeks later I get an email saying that they are out of stock of the fabric and won't be getting any in the near future.

Firstly: If they were out of stock how was I able to place an order? Secondly, why did it take 2 weeks to let me know?

I asked for a refund 4 days ago and as yet I haven't even received a response, yet alone my money back (£125)

SCAM. Worst company ever. I ordered my blinds on 11 December and still haven’t received them, nor have I received a response from customer service despite sending multiple emails. DO NOT USE THIS COMPANY.

I made a mistake in the dimensions I gave, Maria heped me sort out the problem

Ordered blinds on the 29th Nov and expected delivery on the 10th Dec, still nothing on the 16th, so got in touch which wasn't the easiest, only to be told the material wasn't in stock,1624shocking way to be treated. Certainly won't be ordering from them

Terrable after care blind was damaged paid over 250 pound for it still waiting on replacement every email responce takes 24hr keep away from this company

Complete radio silence following placing an order over a month ago. No response to emails asking for an update on order progress and no response to calls. Unable to get through on number provided on webpage.
Had thought we were ordering with blinds direct… no hyphen who we know offer a good service!
Given the reviews here of blinds - direct and our recent experience, they are clearly rogue traders. Took immediate payment for the blind ordered but have failed to supply the goods. All reviewers here should report to citizens advice trading standards. Company needs to be closed down.

Blinds size incorrect. Customer service refusing to issue a refund.

The venetian blinds arrived quickly, but they would not open or close and the internal spindle was not connected. Poor quality workmanship. They were also 10cm too short, which was a manufacturing issue. I contacted their customer support and raised this with them, they replied requesting photos of the issue. This back and forth of me replying with pictures for evidence has been going for nearly a month now, and the issue still has not been resolved. I definitely would not recommend this company they are underhanded and not trustworthy.

*UPDATE I HAVE RECEIVED A FULL REFUND BUT THEY MADE IT A DIFFICULT EXPERIENCE
Absolutely shocking company - BUYER BEWARE - I ordered 2 blinds. One was a ‘designer blind’ that hides the roller. Not only does it NOT hide the roller as it hangs beneath the header it also has marks over the header material. The 2nd blind was a framed blind whereby the blind rails were cut to the correct size but the material was too short !
Plus I took out their insurance to protect me against wrong sizing where I was at fault.
Currently they are refusing to refund unless I take videos. I sent them clear photos which they requested in the first instance and packed the blinds away into their original packing. Now they expect me to get them out rehang them and take videos ! You couldn’t write it !
Needless to say I have raised a dispute with my bank asi bought them online and by my credit card…….the saga continues !

Wish we looked up the reviews before placing an order - absolutely awful company to deal with, customer services are shocking. We sent measurements online (in CM's) to receive the incorrect sizes, we put length in CM's & Width in CM's - the length was correct but the width happened to be exactly the size but in inch's, definetely a fault in their online ordering system, as absolutely no way we inputted the wrong size, however they are protected as we didn't see the order confirmation. I will pay double to use someone else...

I ordered 8x roman blinds in a colour called milan white. £1000.
When I open the box these blinds were not white but cream. Im told by blinds direct its my fault because I never ordered a sample, and some of thier white blinds are eggshell colour. Offered 50% off to order again if I choose to. Not taking accountability and misleading colors.

Absolutely useless company. Asked a question about adding another blind to my order I just placed and they said I would have to do a whole new order. They put my order on hold without telling me and 2 weeks later they haven’t despatched my order or told me my order is on hold. No communication at all. Cancelled my order now. Also live chat is not available during the times it says and staff said whoops we can despatch now for you. No thanks goodbye