Black Milk Clothing Recenzje 

202
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

This was a shop I loved buying from when they first opened. The dresses I recently bought were a huge disappointment. These clothes are nothing more than cheap polyester trash manufactured in China. A... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Responsive, high energy, attentive staff. I’ve been shopping with BlackMilk Clothing for almost 10 years and seeing how much love and care they put into every single step of the process makes my day.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I came for the licensed products but I love other items as well, especially the eye attire, cat stuff, and mage/witch themes. This place has the perfect vibe and I couldn't be happier. My two Final Fa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Blackmilk and I have celebrated our 10 year relationship by finally taking the leap merging all my accounts into one super account… no more what email did I use and trying to guess passwords!!! Th... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

202 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(202)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 70

Napisz recenzję
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Oceniono na 1 z 5

Terrible quality for the price and doesn't last

The quality of the clothing is the same as Shein and Temu and only lasts a couple of wears, I've bought a few pieces over the years and it's always the same result

12 lutego 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

Hi Chloé, thank you so much for taking the time to share your feedback. We’re really sorry to hear that you haven’t had a great experience with the pieces you’ve purchased 😔 Our garments are designed to last, so it’s really disappointing to hear they haven’t held up for you after only a few wears. If you haven’t already, we’d encourage you to reach out to our Customer Experience team when issues like this arise so we can take a look and help find a solution at the time 🖤

Oceniono na 5 z 5

Creative and Kind

The clothes at Black Milk are incredibly creative so I ordered a dress as a gift. There was an issue with the delivery of my order, but the kind people at Black Milk resolved it without any fuss. The person who received the dress was thrilled!

20 sierpnia 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

This review made our day! Thank you so much for sharing your kind words 💫

Oceniono na 5 z 5

Every piece is unique

I have bought several pieces from BlackMilk since February 2023, and everything has been incredible quality! Had a little open seam in my last dress, but the team quickly came with a generous solution to fix the issue and I am very pleased with the kindness and service this team has shown me. Absolutely my favorite store!
12 out of 10!

13 sierpnia 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

Thank you so much for this wonderful review Anne! We are so sorry to hear that your dress had a little error, but it's so good to hear that our Customer Experience Team were able to assist you with this 🖤

Oceniono na 1 z 5

Unlined and un-hemmed polyslester, $160 dress worse than $20 quality

I got a $160 dress (used a 10% off voucher since it was full price but still a rip off) and I thought at that price the dress would at least be lined!!! It doesn't even have hemming!! I can imagine this will just fray very quickly. I've had better quality from SHEIN. First time and last time buyer. All these recent positive reviews sound so fake and in the same tone like they're from the same person. Don't believe them. Believe the previous 1 star reviews because this is the worst quality I've ever seen for so much money. I've never returned an item in my life but I am just so appaled at this that I think I might have to. Maybe they had a good thing going in their heyday but definitely not now. Avoid!

18 sierpnia 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

Thank you so much for taking the time to share your thoughts. We're really sorry this dress didn’t meet your expectations, especially at this price point.

Just to clarify, this style is designed to be unlined and unhemmed intentionally, so it has a soft, free-flowing drape that moves naturally. We do include this detail in our product descriptions, but we get this can be easy to miss in the excitement of purchasing. The fabric is carefully chosen to hold up over time, so it wont fray, but get that it’s not everyone’s cup of tea.

About the recent positive reviews... we promise they’re real! We do encourage customers to leave a review when they’ve had a great experience, but we never tell them what to say, and it’s simply not possible for one person to leave multiple reviews from the same account.

We really value feedback like yours, and hope that one day we get the chance to win you back and show you a piece that really hits the mark. Thank you again for being honest, it genuinely helps us do better.

Oceniono na 5 z 5

So comfy!

Clothes are super comfy. Love the Halloween collections. Lorelei is also fantastic!

9 czerwca 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

Thank you for such a wonderful review, Lisa! We agree, Lorelei is wonderful! 🖤

Oceniono na 5 z 5

I always have such a great experience…

I always have such a great experience with Black Milk Clothing! The quality is consistently good, the shipping is reliable, and the customer service is friendly and helpful. Love their collabs – they make shopping with them even more fun!

2 sierpnia 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

This was such a lovely review to read, thank you so much Kayti! ☺️

Oceniono na 5 z 5

BLACKMILK FOREVER !

BLACKMILK NEVER DISAPPOINTS!!
If I had the option to leave 100 stars, I absolutely would.
Ranging from the ease of use within their website, to their IMPECCABLE Customer Service and of course their products- I have NEVER had a less than perfect experience with them and will be a forever customer.
They are committed to their customers, ensuring everyone is nothing short of in love with their new pieces and the Customer Care Team always have our best interests at heart.
I’m always so excited to see what new collections drop and am always blown away- Blackmilk forever 🖤

26 czerwca 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

Thank you so much for taking the time to leave such a wonderful review BiancaJade! Your enthusiasm is so contagious, and reading this totally made our day 🖤✨

Oceniono na 5 z 5

Amazing customer service experience

Amazing customer service experience! I had a few issues with placing my order and Renee, who I spoke with, sorted everything right out! She was very helpful, prompt with responses, and so so friendly! You could tell she enjoys her job! Definitely one of the best experiences I've had with customer care.

1 sierpnia 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

Thank you so much for your kind words, Isobel! We are thrilled that Renee was able to help you sort everything out 🫶🏼

Oceniono na 5 z 5

This company has great quality…

This company has great quality clothing, is reasonably priced, well constructed and always super cute and flattering. The customer service is excellent, and they are very responsive to concerns about shipping and returns. I’ve been a loyal customer for over 10 years and am always excited to receive packages from Black Milk!

6 sierpnia 2025
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

Thank you so much for leaving this wonderful review, Francesca! 🖤 We are so thrilled to hear that you've been with us for over a decade now 🥹 Here's to many more!

Oceniono na 5 z 5

Blackmilk hasn't let me down

All these bad reviews and yet I've had nothing but good experiences with blackmilk. The clothes are beautiful, vibrant and get so many compliments. The material feels lush on every style I've tried (and I have had a few) and they usually have pockets! <3
When I've had an issue the customer service are very quick to respond and I've never had a problem ordering to uk takes a while but I have always received items in an expected time line.

And so I will keep buying their clothes and I will keep getting complimented on how beautiful they are :D

24 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Disappointment, cheap materials. Ripoff

Disappointment. In one world. The company was great until the owner passed away. His legacy since has been ruined. First of all they stopped shipping worldwide, for no reason at all. I ordered some stuff via re shipping services. But my god. the quality of the items! They sell basically rip off versions of themselves now but the price is the same. The material is so cheap and the ends of the garments have no seams. Nothing. Disappointment over all. I think that with a little time they will lose all their success. What a shame. Not ordering ever again.

19 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Expensive for cheap, low quality materials

I bought their t-shirt Ditto dress on sale and I was shocked by the quality. Despite being half price the dress was still expensive at £40 (£52.00 with shipping). For that price, I expected better than cheap, thin polyester. I cannot believe they were charging £80 at full price. No way is it worth that much. Spend your money on better quality clothes!!

17 kwietnia 2025
Opinia niezależna
Oceniono na 2 z 5

Dreadful quality

I just got a Yamamoto collab kimono jacket and it's dreadful, the print is blurry and the fabric is typical fast fashion crap. For the price this stuff is absolutely dreadful

17 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Had a terrible experience with "express…

Had a terrible experience with "express shipping". I noticed my order hadn't been shipped 5 days after ordering. Apparently the express part only applies to the mail carrier and not the overall service. Once they got around to shipping it, it did arrive via express post, but wasn't sent for a week or so. Sizing is a little all over the place now, and the prices are huge for quality.

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

DO NOT BUY FROM THIS BUSINESS

DO NOT BUY FROM THIS BUSINESS! Ordered something express post and didn’t receive it a week later. I emailed them about it, they responded saying it was a processing error and would only issue a refund if I closed the PayPal dispute, yet when a business provides a refund a dispute is automatically closed. You can’t open multiple disputes so the business could ignore you after closing a dispute. Hence why you never close a dispute unless you’ve got the refund (tip to anyone else who comes across shotty business ethics such as this). Even tried to coerce me by saying you will have to wait a month for PayPal to refund you but we will pay you as soon as you close the dispute, integrity is absolutely zero. Perhaps the change of ownership/ management a year ago has impacted the business substantially & I question whether it is even fully operational. I strongly advise everyone to use Paypal always or save yourself the headache and buy elsewhere because if your not savvy you may be victim to their misleading practices.

11 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Worst customer service

I had pre-ordered part of a collection back in Nov 2024 when the shipment finally made it to the US I noticed the tracking pinged alot in a state away from me. Then a few days later it says it was out for delivery in that state. I messaged their customer support and they were no help. They said it is usps's fault. And they would not refund me.

I then messaged Usps. They found that the package had 2 different labels on it. Black milk still refused to take any accountability. I had to file a paypal dispute to receive my money back. It took over a month of fighting with them and for PayPal to rule in my favor TODAY. Absolute headache and I will never be ordering from Black Milk AGAIN. I have never delt with customer service worse than Black Milk.

20 lutego 2025
Opinia niezależna
Oceniono na 3 z 5

Okay but would not buy again

I bought their FFXIV collaboration Spectre dress and I do love it. However, I am super disappointed by the raw edges not even having some sort of finishing on them. I understand it's a part of the style however, for the price I paid I expect there to be some sort of clear finishing on the edges, not sewn, clear finishing. I'm disappointed that I have to go in and do it myself. However, am I happy I got the dress? Yes. I would probably lean this review to a 4 or 5 star if the finishing was done properly done where the raw edges are sealed with something. I would say my review is leaning more towards a 3.5 but I cannot do have stars. But I will say if you can afford the cost and are okay with having the raw edges and finishing them yourself? It's a good dress for you, however, I think that not everyone wants to do that or desires to put in that work to prolong the life of a piece of clothing.

14 lutego 2025
Opinia niezależna
Oceniono na 2 z 5

I won't ever buy again!!

I was so disappointed when I received my order. Very overpriced for clothing that is very cheaply made. The clothing is very thin material and the hems aren't even sewn properly. You can buy similar looking clothes on sites like Temu for a fraction of the price and they are sewn much better. I won't ever be buying from Black Milk again. No wonder the mass produced Chinese clothing companies are doing so well! Time to up your game Black Milk.

1 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Let me buy an item they didn't have

Ordered something that apparently went out of stock instantly without being notified by the website, then waited weeks before I had to reach out to find out that the restock won't occur until well into the future. They tried giving me a functionally worthless 10% coupon on the email but didn't even include the code. I had no interest in buying an out of stock item.

17 grudnia 2024
Opinia niezależna
Logo Black Milk Clothing

Odpowiedź od Black Milk Clothing

Hi Bridgette,

Thanks for sharing your feedback and we’re really sorry about this experience.

We completely understand how frustrating it must have been to find out your jacket wouldn’t ship right away.

Your feedback has been really helpful, and we’re working on improving things to avoid situations like this in the future. Thank you again Bridgette.

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