Very disappointed with BK Safetywear
Very disappointed with BK Safetywear. Website sizing info unclear—I ordered UK size 6 safety shoes, but they arrived huge (like size 7/8), so I returned them. Strict returns policy isn’t free, and after delivery on March 9th, no updates—just a reduced refund shown on my account (£41.42 vs £56.84 paid) with zero explanation. There’s not much information on the account about the return process or processing. Email response time is painfully slow. Lost money, won’t recommend. 1/5 stars.
Odpowiedź od BK Safetywear
Thank you for your review. We are sorry to hear you purchased the wrong size footwear, which was Euro 39 (UK 6), received 47hrs from ordering,
Your email requesting return 5/3 0645 was replied to with return code sent 5/3 0952, sorry it took so long (3hrs 7mins). Item received at BK 9/3, email 5/3 0952 clearly states process can take up to 14 days. This is day 8.
Sizing, the item clearly shows euro sizes, also there is a link to all brands size charts in the footer. The brand you chose has been making footwear for years, and having checked the returned item against other brands there is minimal difference in size and confirmed size Euro39 UK6.
Term’s these are clearly stated and available on all web pages. Which you would have read when prompted to accept before you completed purchase.
A refund has not been issued to date as this is with our accounts team who will action on the next payment run. The figures you have quoted are erroneous and misleading you paid £56.84 of which there was vat £9.47 and delivery charge £5.95 with a nett value of £41.42, not as you described or suggest seen on your account dashboard. There is no lost money, just a buyer who does not read information and lays the blame on the seller.
Perhaps this is why you sent an email today at 0559 requesting an update then 2hours later leave negative reviews, all before our office opens, It really is the seller’s fault. We will respond to your email once we have added this to all the reviews.