Biscuit Pet CareRecenzje 

Odpowiedź od Biscuit Pet Care

4 mar 2026

Hi Heather,

Thank you for taking the time to share your feedback. We’re really sorry to hear that the distance tracking hasn’t been accurate for you. We completely understand how frustrating that can be when you’re putting in the steps and want them counted properly.

We’re always working to improve walk tracking and overall performance, and feedback like yours genuinely helps us make the app better for everyone. Making every step count really does matter to us.

We’ve also checked on your email and can see that our team did send a reply. It’s possible it may have landed in your junk or spam folder. Just in case, our team will be emailing you again shortly to make sure you’ve got everything you need.

Thanks again for flagging this with us. We appreciate you being part of the Biscuit community, and we’re here to help get this sorted.

Odpowiedź od Biscuit Pet Care

3 mar 2026

Hi Dr Fitzpatrick,

We’re genuinely sorry to read how frustrating this experience has been for you. An issue at the till, especially when you’re treating yourself, is the last thing anyone needs and we completely understand why that would feel embarrassing and disappointing.

That said, we do want to gently clarify a few points.

Biscuit does not issue or control the live balance of retailer gift cards. Once a reward is generated, the voucher balance and redemption process are managed by the retailer’s gift card system. In your case, the vouchers were successfully generated and delivered, and they have since been redeemed. When a retailer’s system shows a zero balance, that information can only be verified and amended by the retailer directly.

We absolutely do not “only care about subscribed clients”. All Biscuit members, whether on Basic or Premium, have access to support and we aim to respond promptly and clearly in every case. In your ticket, we requested specific details so we could investigate properly, and we also offered to escalate the matter with our Rewards Team if M&S provided written confirmation that the issue sat with Biscuit. That escalation remains part of our process when a retailer confirms a fault on our side.

We’re sorry this has felt like being passed back and forth. Our goal is always to resolve things as smoothly as possible, and we continue to review how we communicate retailer processes so it feels clearer and less frustrating.

We’re disappointed to hear that your experience has led you to feel this way, especially as Biscuit exists to make every step count and add a little more joy to life with your dog. We take feedback seriously, even when it’s tough to read, and it helps us improve.

If you would ever like us to review anything further, our team is available at support@biscuitpetcare.com

Kind regards,
The Biscuit Team

Odpowiedź od Biscuit Pet Care

4 mar 2026

Hi Linds,

Thank you for taking the time to share your feedback. It’s great to hear that you’re enjoying using Biscuit, but we’re really sorry to hear how frustrating the distance tracking and quest progress have been for you.

We completely understand how disappointing it is when a walk doesn’t register properly or when a challenge doesn’t update as expected, especially when you’ve clearly completed the activity. That’s definitely not the experience we want for you.

Our team is aware that some users have experienced issues with walk tracking and quests not linking correctly, and we’re actively working on improvements to make this more reliable. Feedback like yours really helps us spot where things aren’t working as they should.

If you’re happy to, please keep an eye out for an email from our team. We’d love to take a closer look at what’s happening on your account and help get things running smoothly again.

Thanks again for sticking with Biscuit and for being part of the community with your four dogs; that sounds like a lot of adventures together.

The Biscuit Team.

Odpowiedź od Biscuit Pet Care

2 mar 2026

Hi Amanda,

We’re really sorry to hear how frustrating this experience has been for you. That’s never how redeeming a well-earned reward should feel.

As mentioned in our previous correspondence, our support team did look into this for you. The Costa voucher in question had unfortunately passed its valid redemption date in the provider’s system, which is why it was declined at the till.

We completely understand how disappointing that must have been, especially after saving up your Biscuits over time. If you would like us to double-check the status of your remaining voucher for peace of mind, please do get back in touch with support@biscuitpetcare.com, and we’ll be happy to help.

Thank you for sharing your feedback.

The Biscuit Team

Odpowiedź od Biscuit Pet Care

19 lut 2026

Hi Sarah,

Thanks so much for the lovely review. It’s brilliant to hear how much you’re enjoying Biscuit and that it’s helping you stay motivated on your walks.

We’re especially glad that the tracking features and PitPat have added that extra layer of insight. It’s all about making every step count, and it sounds like you and your dog are doing just that.

Thanks for being part of the Biscuit community.

All the best,
The Biscuit Team

Odpowiedź od Biscuit Pet Care

19 lut 2026

Hi Janis,

Love this. That’s exactly what Biscuit’s all about, turning everyday walks into something extra special. We’re so glad it’s giving you that little boost to get out more with your girls.

Here’s to more long walks, waggy tails, and well-earned rewards.

All the best,
The Biscuit Team

Odpowiedź od Biscuit Pet Care

27 sty 2026

Hi Carole,

Thanks so much for your review. We’re really glad to hear you’re enjoying the app and finding it easy to use, and it’s brilliant to know the voucher side has been smooth too.

Sorry to hear about the occasional freezing and distance issue, though. That’s definitely not what we want. If you haven’t already, feel free to drop our support team a message at support@biscuitpetcare.com so we can look into it with you.

Thanks again for being part of Biscuit. Keep up the great walks.

All the best,
The Biscuit Team

Odpowiedź od Biscuit Pet Care

27 sty 2026

Hi Caz,

Wow, thank you for such a lovely review. We’re truly touched by your kind words. It means the world to hear that our team made a real difference to you and your dog today.

We always aim to be thoughtful and supportive, so knowing the emails felt warm and personal really does make us smile. You’re exactly why we do what we do.

Thank you for being part of the Biscuit community. We’re so glad to be on this journey with you.

With warmest wishes,
The Biscuit Team.

Odpowiedź od Biscuit Pet Care

19 sty 2026

Hi there,

Thanks so much for sharing your journey with Biscuit. It’s brilliant to hear you’ve enjoyed some great rewards along the way and that switching to Premium has made such a difference.

We’re so pleased the subscription is feeling worth it for you, and that the free PitPat has been a nice bonus too. £10 in vouchers already is a fantastic start to the year.

Here’s to more rewarding walks and healthy habits ahead.

All the best,
The Biscuit Team

Odpowiedź od Biscuit Pet Care

16 sty 2026

Hi Deborah,

Thank you for taking the time to share your experience. We’re really sorry to hear that you ran into some technical issues and felt disappointed by the recent changes. That’s never the experience we want for our community.

Have you had a chance to get in touch with our support team? If not, we’d love to hear more about the difficulties you faced with uploading proof of insurance or flea and tick treatments. It would really help us understand what went wrong and make improvements where we can.

As for the changes in the app, we’ve introduced subscriptions to help us build a more sustainable and rewarding experience long term. The good news is, we’ve actually added even more rewards and new ways to earn than before. Quests are just one part of it, and there are more exciting features in the works.

If you’re open to giving Biscuit another try, we’d love to help get you set up again and back on track.

Thanks again for your feedback,
The Biscuit Team

Odpowiedź od Biscuit Pet Care

9 sty 2026

Hi Julie

What a lovely review, thank you. We’re so pleased to hear you’re enjoying seeing where you’ve been, how long you’ve walked, and how you’re doing overall. It’s all about those little moments that add up, and it’s great to know Biscuit is helping make it feel even more rewarding.

Keep up the great work, you’re doing your pets proud.

Warm wags,
The Biscuit Team

Odpowiedź od Biscuit Pet Care

6 sty 2026

Hi Samantha,

Thanks so much for the kind words. We’re so glad you’re loving the app. A bit of fresh air, time with your dog, and a little something back while you’re at it, what’s not to love?

It means a lot to have you with us on this journey. Here’s to more walks, more rewards, and more tail wags.

All the best,
The Biscuit Team.

Odpowiedź od Biscuit Pet Care

6 sty 2026

Hi Neil,

Wow, what a brilliant bit of feedback, thank you so much for taking the time to share it. We’re absolutely chuffed to hear how much Biscuit has added to your routine since May. £160 in M&S vouchers and a Samsung Galaxy? Now that’s what we call making every step count.

It’s stories like yours that keep us going. Biscuit is all about rewarding the small things that make a big difference, and it’s lovely to see that shining through.

Here’s to many more rewarding walks with your four-legged sidekick. You’re smashing it.

Warm wags,
The Biscuit Team.

Odpowiedź od Biscuit Pet Care

22 gru 2025

Hi Hannah,

We are really sorry to hear how frustrating your experience has been. When walk tracking does not work as expected, it takes the joy out of something that should feel simple and rewarding, and we completely understand why you would feel fed up.

The issues you have described are not something we are currently seeing across the app, which means we would really like to look into this with you directly. If you can get in touch with us at support@biscuitpetcare.com, our support team can help troubleshoot straight away and gather the right details for our tech team to investigate properly.

Your feedback is genuinely helpful, and sharing more information with us will allow us to understand exactly what is happening and work towards a fix. We never want Biscuit to feel unreliable, and we would love the chance to support you and improve your experience.

Thank you again for taking the time to leave a review. We hope we can turn things around for you.

Warm regards,
The Biscuit Team

Odpowiedź od Biscuit Pet Care

18 gru 2025

Hello Mark,

Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this felt at the time. We completely understand how disappointing it is when something doesn’t work as expected, especially when you’re excited to get started.

We’ve checked on our side and can see that your PitPat has since been successfully activated and synced. Activity data came through on the 17th and 18th of Dec, and your account was awarded the Biscuits for syncing, which tells us everything is now working as it should, which is great! It looks like the initial delay may have been part of the setup process, which can sometimes be a bit confusing on first use.

If anything still feels unclear, or if you’d like help with your Biscuit app, our fantastic support team would love to help. You can reach us anytime at support@biscuitpetcare.com and we’ll happily walk you through things step by step.

If you feel that things are running more smoothly now, we’d really appreciate it if you considered updating your review to reflect your current experience. Feedback like yours helps other pet parents know what to expect and helps us continue improving Biscuit for everyone :)

Thank you again for choosing Biscuit and we wish you and Denver many happy walks throughout this festive season! 😊

Warm regards,
The Biscuit Team