Birmingham City Council Recenzje 

Buying houses for immigrants shut this place down

Exceptional and Professional Service!I want to express my sincere thanks to Team Manager Gemma Blundell and Occupational Therapist Jenna James at the Birmingham Blue Badge team. The service they provided was truly outstanding. I am especially grateful for how promptly and professionally they answered all of my questions. Their kind and respectful manners made a massive difference. Thank you both for your amazing support!

**Formal Complaint Regarding Missed Repair Appointment and Request for Compensation**

Dear Wates Repairs Team,

I am writing to make a formal complaint regarding the completely unacceptable service I have received in relation to my repair appointment today\.

I remained at home all day specifically to allow access for the scheduled repair, resulting in me missing work and losing valuable time\. Despite this, no one attended the appointment, and I did not receive a single phone call, text message, or email to advise me of any delay, cancellation, or reason for the non\-attendance\.

To make matters worse, I have spent a total of approximately three hours attempting to contact your service\. During this time, I have called on three separate occasions, and on two of those calls the line was disconnected by your team before my issue could be resolved\. This level of customer service is completely unacceptable\.

As a tenant, I expect appointments to be honoured or, at the very least, for clear communication to be provided if circumstances change\. Instead, I have been left waiting all day, missed work unnecessarily, wasted hours trying to contact your organisation, and have still been given no explanation or resolution\.

I would like a full explanation as to:

- Why no operative attended my appointment\.
- Why I was not contacted to inform me that the appointment would not be going ahead\.
- Why two of my calls were disconnected after I had already spent considerable time waiting to speak to someone\.
- What steps will be taken to ensure this does not happen again\.

Given the inconvenience, financial loss from remaining off work, and the significant amount of time I have wasted trying to resolve this matter, I am also requesting appropriate compensation\. I believe this request is entirely reasonable considering the poor level of service I have received\.

I expect this complaint to be investigated thoroughly and a written response provided without delay\. Please also arrange a new repair appointment as a matter of urgency and ensure that it is attended as agreed\.

I look forward to your prompt response\.

Yours faithfully,

Just been on the phone to bcc repairs and was dreading it , but spoke to a lady called Val and couldn't have been more surprised/ startled.....no chaffing about she listened to what I had to say ,and without a moments hesitation understood my predicament made a phone call whilst I was on hold and just like that resolved my problem.the lady was articulate, empathetic,and knowledable.

What a shamble this council . We work hard pay tax and these guys dont even clean the streets of fix the road. Crackheads everywhere. Shame considering Birmingham is visited by all across UK - they haven't improved anything. We pay for a half effort council. They dont even clear the bins sometimes.

AND they dont respond to any emails or complaints

Website log in errors, form errors, when I challenged BCC customer service I was told it was my computer that had an issue not their site!. Appalling service Appalling local authority. They don't know how to communicate. if your considering using Birmingham mybrum account don't except a dedicated council service. They must be the worst service online in the UK today

I was genuinely shocked by what I saw on Birmingham City Council’s housing bidding website.

While viewing a property advert, applicants were required to acknowledge a notice stating:

“The area has a lot of English flying flags and racial tension not suitable for persons from Muslim communities.”

As a resident of Birmingham, I found this wording completely inappropriate and deeply concerning.

I struggle to understand why a council housing advert would reference English flags in this way or why it would make assumptions about the suitability of an area for people based on their religion. The wording appears divisive and raises serious questions about how such statements are approved and what evidence they are based upon.

If Birmingham City Council believes warnings of this nature are necessary, then there should be transparency regarding who writes them, what evidence supports them, and whether similar warnings are applied consistently across all communities and all areas of the city.

At a time when communities should be encouraged to live together with mutual respect, I believe wording like this risks creating division rather than promoting understanding.

I have asked for an explanation and hope Birmingham City Council will review both the wording and the policy behind it.

I am sharing my experience because I believe the public has a right to know what is being displayed on the council’s housing website

Absolutely appalling.
I drove through the clean air zone and paid for the charge. I got sent a penalty charge.
I disputed it and sent in payment reference plus screenshot of my payment. It took them over 14 days ironically to respond which meant the charge went from £60 to £120.
Which i had to pay because they charged me for entering it and exiting it. So charged me twice.
Unfortunately there is no one you can talk to over the phone because it all automated service. No actual humans in site.
Horrendous

Serious Health and Safety Concerns Ignored

My experience with Birmingham City Council has been appalling.

Since March, waste water has been leaking from a council-owned property above into my flat. This is not clean water – it is contaminated waste water entering my home, creating serious environmental health concerns and a potential electrical hazard where water is affecting areas close to electrics.

Despite more than eight plumber visits, the issue remains unresolved because access to the property above has repeatedly been refused. Birmingham City Council has been aware of this for months.

We were informed by a housing officer that forced entry would be arranged within 48 hours to investigate and repair the source of the leak. This never happened. When I later contacted the council, I was told there was no record of any planned forced entry.

Since then, I have sent multiple complaint emails which have gone unanswered. Calls are not being returned, promises are made and then forgotten, and nobody appears willing to take responsibility for resolving the issue.

The ongoing leak has affected our daily lives to the point where I have had to take time off work. I have also slipped because of the conditions created by the leak. As someone who suffers from asthma, I am extremely concerned about the long-term health implications of damp, contamination and potential mould growth.

What is most disappointing is the complete lack of urgency shown by Birmingham City Council. Residents should not have to spend months chasing responses while living with waste water entering their home.

I have videos documenting the leak, the damage, and the ongoing conditions. The council has been made aware of the situation repeatedly, yet months later the problem remains.

Based on my experience, Birmingham City Council has demonstrated poor communication, poor accountability, and a failure to deal with a serious health and safety issue affecting one of its residents.

Hi there
Im in hmo Birmingham city council last Wednesday Fosbrooke Road Birmingham the team to collect were brilliant. I could kift bin as pavement straight buthen up xo im nearly 60 could do it the team Aaron did it Amaxing so Gov great bonus for ladt Wednesday bin collection team
Ty

Birmingham city council hmos have knives drugs drunk druggies hate crines racist frads 6 yrs plz sort this already a knife epidemic but 6ys jmo tenanrs knifes butchers knives bebfits frauds as well. Many are parents they need to compensate

Ty

Birmingham council disdain for taxpayers, motorists, residents is appalling. Traffic around city centre tonight is chaos, roads closed for an event that doesn't start until midday tomorrow, no diversion signs, no traffic management, they simply dont care...ko wonder they went bankrupt and couldn't resolve refuse collection issue. Typical of modern Britain, hopeless public services that treat taxpayers with contempt.

Some parking wardens in suburbs be great on a daily basis. Must be losing thousands in revenue every day.

I parked on BCC land that stipulated 3 hours free parking for shoppers at 3 stores one being B&M Sutton Coldfield Town centre. I was there one hour 22 minutes and I shopped at B&M. I was given a £100 fine by an agent of BCC Council. I sent proof that i was only on car park one hour 22 minutes and provided evidence of my purchase at B&M but BCC state nothing can be done about cancelling the fine therefore I now have to attend court.

From entering the building and the 3rd floor(support through court ) there were very helpful, pleasant and understanding. They kept informed about how long I will be waiting and not waiting and guided me through the form filling. They even went their way to put a screen in front of me so that I could see what they were typing and very impressed. Therefore, I would recommend anyone to visit Support through Court (Birmingham)on the 3rd Floor. The volunteers that assisted me were Zahra and Katherine alongside the two volunteers on Triage, Lavina and Dua that helped me who was very anxious and I knew I was at the right place. I travelled all the way from Bournemouth which is 200 miles to get this brilliant service.

Birmingham city council is the most toxic council I’ve been with they do dat protection breach and ruin your life for no reason and the slander and defam you even adult social care as one of them attached or on Facebook

Horendous does not cover it - Council increased by 12%

How is that even possible!!!!!!!!!!!!!!!!!!

You are thieves.

How about don't be racist to your staff so they don't sue you, and when you go bankrupt, you do not PENALISE people that had nothing to do with your greed, racism, and incompetence.

You honestly are the worst people on the planet, bar Trump.

Paid my council tax on time every month, to then move house and when I told Birmingham council they cancelled my account but refused to tell me how much credit I had and when this will be paid to me. So they take your money quickly but refuse under to pay back or tell menu credit due to GDPR.
This is theft of money, typical of council ran by corrupt councillors.
Now reported to the police for theft!

I cannot believe that after wasting so much money and then becoming bankrupt they have the cheek to still make the people of Birmingham pay for their inability to manage finances and spending while the top players are getting pay rises which has gone out of control .The bin men have now been on strike for over a year now and still not resolved why do we have to take recycling to the tip absolute rubbish i will be glad when the local election comes round surely by now people should have realised this is not the council for BHAM

Pathetic Penalty Investigations Dpt
I flew to Birmingham 30th December 2025 to collect a car from Novaline Motors and take it back to Belfast on Liverpool Ferry 31st December 2025.
I had never been in Birmingham before
Shortly after I returned home to NIreland I was shocked to receive a Penalty Charge Notice from Birmingham City Council informing me that car I had just purchased was seen driving through a Clean Air Zone.
Coming from NIreland (where there are no such things as Clean Air Zones) I was totally unaware of these zones. I simply entered the postcode of the Travelodge I was staying overnight in Birkenhead and followed the route Googlemaps provided.
I wrote to BCC explaining all the above and asking them to waive the Penalty charge. Took them 6 weeks to reply - informing me 10/03/2026 that they were rejecting my representation.
Absolutely pathetic and disgusted with them.

13 YEARS OF RAICISM, CRIME , ANTI-SOCIAL BEHAVIOUR, HARRASMENT AND STILL ONGOING.

To the High Court of Justice and to Members of the United Kingdom Parliament
I submit this statement formally and without hesitation.
I assert that I possess substantial and compelling evidence demonstrating that Birmingham City Council and West Midlands Police have supported and enabled racism, crime, anti-social behaviour, and sustained harassment against me and my family. This has not been a matter of simple negligence. It has been systematic, deliberate, and deeply harmful.
I further state that County Court proceedings involving me, as well as the conduct of my previous solicitor, were influenced by Birmingham City Council and the police. Instead of receiving protection under the law, I have faced coordinated actions that have destabilised my family life, damaged my physical and mental health, and violated my fundamental human dignity.
I have lost trust in the fairness and independence of the processes I have experienced. I do not consent to private or undisclosed communications between legal representatives and the court. I insist on transparency and on my right to represent myself openly before an impartial panel of judges.
I respectfully request that the High Court open a case concerning the conduct of Birmingham City Council and West Midlands Police and provide me with the appropriate claim process so that these matters may be examined independently and lawfully.
I also state that I believe I have been subjected to unlawful monitoring of my communications and personal activities. I believe my private information has been shared between these departments over several years in a manner that is excessive, unjustified, and harmful. This has contributed significantly to the distress and damage suffered by me and my family.
I attend any court proceedings asserting my right to full mental clarity, dignity, and freedom from intimidation or interference. I demand a fair and impartial hearing, free from coercion, pressure, or any unlawful influence.
I request that this matter be examined independently in the interests of justice, accountability, and the protection of fundamental rights under the law of the United Kingdom.