Birchwood Motors Recenzje 

183
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... Zobacz więcej

Oceniono na 5 z 5

Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Zobacz więcej

Oceniono na 5 z 5

Amazing experience with birchwood, from start to finish they was good a communication. Showed me the car had a test drive was very helpful. Would highly recommend and a big thank you to Sam who got ev... Zobacz więcej

Oceniono na 5 z 5

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Salon samochodowy
  2. Komis samochodowy

Napisane przez firmę

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

183 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 33% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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4,8

Wszystkie recenzje

(183)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 67

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The people were friendly and went out…

The people were friendly and went out of their way to answer all my questions about the car. The purchase was swift and didn't take much time at all.

6 maja 2024
Opinia niezależna
Logo Birchwood Motors

Odpowiedź od Birchwood Motors

Thanks a lot for the review Bobby, glad we could assist you with purchasing your car!

All the best,

Birchwood Motors Ltd

Oceniono na 5 z 5

A credit to the motor trade

After chasing around the UK for a very specific spec of vehicle. I had been totally let down at two other dealers trying to sell me substandard damaged vehicles, then I come across what I had been searching for Birchwood.
I found Birchwood Motors a pleasure to do business with. I spoke to Alex, from start to finish. After a mid afternoon call Saturday we travelled down from Manchester to view and purchase the car the very next day. Alex even opened up early on a Sunday morning to accommodate me and the family as we needed to be back in Manchester for a mid afternoon appointment.
Can’t fault the service. Can’t fault the car. Over the moon with everything. Would recommend them to anyone.

7 kwietnia 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Dear Barclay,

I am so happy to hear we could assist you getting the right car and put a stop to your car search.

We always try and go the extra mile for our customers and we appreciate you expressing this in your review.

Lovely to meet you and the family!

All the best,

Alex
Birchwood Motors Ltd.

Oceniono na 5 z 5

Top notch.

Guys were great. Great communication and always happy to help. Travelling afar for a car can be tricky but this was fast and no hassle.

25 kwietnia 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Blair,

Very happy to hear you were satisfied with your purchase from us.
I'm glad to hear your journey all the way from Scotland and back was successful.

Birchwood Motors Ltd

Oceniono na 5 z 5

Even faster than Amazon Prime!

I was very impressed with the excellent service I received from Birchwood Motors. I spoke to Alex and Morgan late in the day but nothing was too much trouble and amazingly, after purchasing a car at teatime on Monday, it was delivered to my door over 200 miles away by the following lunch time! This was such a relief as I am a carer and urgently needed a car to support my vulnerable clients.
A lovely company to deal with and I couldn't recommend them highly enough.

22 kwietnia 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Tamsin,

Very happy to hear how delighted you were with our service, you know who to call when you need a new car!

All the best,

Jeff Bezos
(Alex).

Oceniono na 5 z 5

Really good communication and helpful…

Really good communication and helpful staff. Made the process of financing a car really stress free and car was sorted very fast only took a a few days for it to be delivered. Would definitely recommend.

19 kwietnia 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Toby,

Very happy to hear how smooth we made everything for you.

All the best,

Birchwood Motors Ltd.

Oceniono na 5 z 5

Good deal. Good people. Good luck.

A good deal, helpful staff, go the extra mile - literally - and sorted out an admin glitch immediately. Highly recommend them and wish them care and wisdom to grow the business without getting too big and losing the personal touch.

1 marca 2024
Opinia niezależna
Logo Birchwood Motors

Odpowiedź od Birchwood Motors

Hi John,

We really appreciate the kind words and wishes.

Kind regards,

Birchwood Motors Ltd.

Oceniono na 5 z 5

Great experience in buying a car

These guys take the car buying experience into the 21st century. Forget all the stereotypes of used car salesmen. This was a great experience from beginning to end, very friendly, and no high pressure sales tactics. Would highly recommend to everyone.

14 kwietnia 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Andrew,

Glad we could meet your expectations and make your experience a great one.

All the best,

Birchwood Motors Ltd.

Oceniono na 5 z 5

Great service from both Alex and…

Great service from both Alex and Morgan! Had a small issue with the car which was sorted within 24 Hours, very professional and easy to contact after purchase! Would recommend Birchwood Motors.

9 kwietnia 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Nick,

Thanks a lot for the kind words, glad we could make your car buying experience a good one!

All the best,

Birchwood Motors LTD.

Oceniono na 5 z 5

Highly recommend this company

Highly recommend this company. Alex was a great help made purchasing our car a doddle no hassle from start to finish, very happy with their customer service and approach.

6 kwietnia 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Neil,

Very much appreciated the kind words, glad you guys are both happy!

All the best,

Alex

Oceniono na 5 z 5

Amazing experience with the whole…

Amazing experience with the whole Birchwood team! Got just the car I was looking for at an amazing price. Also offer part exchange which was a massive help.

29 marca 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Jade,

Thanks a lot for the kind words, glad we could assist you.

Kind regards,

Birchwood Motors LTD

Oceniono na 5 z 5

So straightforward

So straightforward - price for part exchange was given over the phone so I knew I would be able to afford the car I went to see, car ready and waiting and was exactly as described. Paperwork was accomplished swiftly and expertly, and we were able to drive the car away in a very short time.

26 marca 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Janet,

Glad to hear you were pleased with your experience with us, enjoy the car!

All the best,

Alex

Oceniono na 5 z 5

Great dealership!

We had an exceptional experience buying a car from Birchwood Motors. Alex's friendliness and helpfulness from start to finish made the process a breeze. They provided us with temporary insurance and tax road, which was a big help. Alex, keep up the outstanding work because you're doing it right!
We haven't detected any issues with the car so far, but we plan to take it to our mechanic for a checkup soon. 
We would unhesitatingly recommend Birchwood Motors to anyone looking for a car. 

23 marca 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Nicolae,

Glad I could make your buying experience a smooth process, Glad you are enjoying the car!

All the best,

Alex

Oceniono na 5 z 5

Amazing prices, Fab staff

From the moment I walk through the door at Birchwood Motors Cardiff, I was made to feel welcome. The whole experience was so smooth and the handover was faultless and made so easy.

23 marca 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Thanks a lot Janine, glad we made you feel so welcome.

All the best!
Birchwood Motors.

Oceniono na 5 z 5

Focus T Ecoboost ST-3 Estate

The guys were superb, very professional, trustworthy and they knew what they were talking about. I would definitely buy from them again.

23 marca 2024
Opinia niezależna
Logo Birchwood Motors

Odpowiedź od Birchwood Motors

Hi Anna,

Thankyou for the kind words.

Regards,
Birchwood Motors.

Oceniono na 5 z 5

Nothing was a problem ..Very simple…

Nothing was a problem ..Very simple process ..Very professional during & after the sale..Everything explained ..Should be proud of this company ..From start to finish ,excellent .

23 marca 2024
Opinia niezależna
Logo Birchwood Motors

Odpowiedź od Birchwood Motors

Thanks a lot James, glad you are enjoying your new car!

All the best,
Birchwood Motors

Oceniono na 5 z 5

Hello

Hello, after looking for a Kia Sorento locally to me with no joy I started to look further afield and after spotting one at Birchwood Motors Cardiff which grabbed my attention I spoke to Alex and arranged I would get train down to view it potentially to buy it . Alex collected me from station back to the car , thankfully it was as described and I was really pleased. All the staff there are young but nice people to deal with and would highly recommend this Car Sales thank you Alex and the team, regards Keith

22 lutego 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Thank you for that great review Keith, enjoy the car.
All the best, Alex

Oceniono na 5 z 5

Highly recommended

Have just bought a van from Birchwood Motors. Alex was most helpful from start to finish. Would happily recommend to others.

5 marca 2024
Opinia niezależna
Logo Birchwood Motors

Odpowiedź od Birchwood Motors

Very glad to hear you are happy with your Van, appreciate the kind words. Means a lot.

All the best,

Alex

Oceniono na 5 z 5

Lovely car garage

Lovely car garage. Didn’t feel pressured into buying any thing cars are well looked after, really enjoying my new car from them 👍

26 stycznia 2024
Opinia niezależna
Logo Birchwood Motors

Odpowiedź od Birchwood Motors

Thankyou for the review Gemma,

Glad to hear your enjoying your new car.

All the best,

Birchwood Motors.

Oceniono na 5 z 5

Birchwood Motors

The guys were very pleasant & especially very helpful sorting out any issues I had transfering a private number from 1 vehicle to another

17 lutego 2024
Opinia niezależna
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Odpowiedź od Birchwood Motors

Hi Paul,

Glad we could assist you.

Kind Regards,

Birchwood Motors.

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