Bought sit right rollator but was too heavy to get out of packaging so looked to return. To my horror, only a fraction of the amount had been funded so I expressed my displeasure. However I have n... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good customer service. Shower chair arrived quickly and well packed. Unfortunately there was a manufacturing fault. Once Customer service contacted and fault identified a new chair was promptly sent.... Zobacz więcej
I am delighted with receiving the Uplivin Trive Rollator from Bio-Lec Mobility which has more than lived up to my expectations. It is a very versatile unit, built up to a high standard and able to f... Zobacz więcej
Not sure who’s fault it is,but ordered a rollater through Amazon,when delivered,it was just thrown over a 6 foot back gate which has a sign on it deliver to front door,not sure how they done this as... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Bio-Lec Mobility specialise in offering comfort and usability by providing the Best Mobility Aids for Elderly, Disabled Seniors & Less Abled people. Our diversified range of Mobility products includes Walking Aids, Bath Aids, Toileting Solutions, Household Aids, Kitchen & Eating Aids, Transfer Aids, Bedroom Aids plus many more to make living Carefree.
Dane kontaktowe
Zjednoczone Królestwo
- biolecmobility.com
4,2
Dobra
29 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 80% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I’ve only been using them for 2 days &…
I’ve only been using them for 2 days & the ache in my shoulders feel so much less, long my that last.
I could not get the bottom section to marry up with the middle section, after several emails I managed it by putting a tiny drop of washing up liquid on the bottom section, then with quite a bit of pressure it all went together.
Definitely recommend
14 marca 2026
Opinia niezależna
This is a very caring firm that takes…
This is a very caring firm that takes care to ,ARKit the mobility produce that is right for you. I have no hesitation in commending them for both the products and the var3e off the staff.
12 marca 2026
Opinia niezależna
Able to reach things without the fear…
Able to reach things without the fear of falling. Strong and sturdy and stable. Easy to assemble too. Good value for something so strong and stable. Customer service was excellent and helpful. If i need anything else I will certainly contact them. Highly recommend them.
12 stycznia 2026
Opinia niezależna
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They accepted a transaction through their website and then tried to ask for more money after payment had been made saying they had listed the item incorrectly. They accepted payment which is legally binding. So they were happy to break the law to get every penny they could. Please don't use a company that would ignore legislation designed to protect consumers and act illegally. I have opened a case with Trading Standards and sent them copies of all emails. They forced a refund on me that I did not want. I wanted the items they sold. I identified the two acts they are in breach of so they acted willingly in breaching these with full knowledge of what they were doing.
4 marca 2026
Opinia niezależna
Odpowiedź od Bio-Lec Mobility | Distributing Care
We would like to clarify that the item in question was listed on our website with an obvious pricing error. As soon as this was identified, we contacted you promptly to explain the mistake and offered a full refund, which was processed immediately.
Unfortunately, we are unable to honour orders where a clear and genuine pricing error has occurred. This is standard practice across online retail and is outlined in our website terms and conditions.
At no point did we act unlawfully or attempt to mislead you. Our team communicated transparently throughout and ensured that you received a full refund without delay.
We are sorry that you were disappointed with the outcome, however correcting genuine listing errors and refunding customers promptly is the responsible course of action in these situations.
Wishing you the best of health, always.
If it was possible to give a negative…
If it was possible to give a negative score then I would have.
The worst company I have ever dealt with, so unhelpful.
They do not listen when you inform them of any issues. You are expected to resolve any problems yourself despite having any physical disabilities. Requests for a call back constantly ignored..
Do not use them.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Bio-Lec Mobility | Distributing Care
For context, the unit was hired for a fixed period but stayed on an extended holiday with you for several extra weeks beyond the agreed hire duration. During that time, we made multiple attempts to contact you to arrange collection, though we didn’t always hear back.
We always try to be as flexible and accommodating as possible, and in this case we allowed the hire to run well beyond the original agreement while trying to organise a convenient collection.
We’re sorry the experience did not meet your expectations, but we do wish the rollator had come back home a little sooner.
Wishing you the best of health, always!
Terrible company
Terrible company. Refuse to help when contact them.
15 września 2025
Opinia niezależna
Absolute worst company
Absolute worst company. Scammers. Dont accept returns for unused products. Dont give money back for elderly people. AVOID LIKE THE PLAGUE.
1 września 2025
Opinia niezależna
Odpowiedź od Bio-Lec Mobility | Distributing Care
For hygiene and safety reasons, UK law does not allow the return of items such as commodes or other personal care products unless they are faulty. This policy is in place to protect all customers, particularly vulnerable and elderly users.
We understand this can be frustrating, but we always aim to provide clear guidance on returns at the point of purchase and in our product descriptions.
In this case, the return request appears to be due to buyer’s remorse.
We wish you and you the best of health, always.
BEWARE!! Selling dangerous products and don’t want to know when they snap
BEWARE!!
My 84 year old Mums’ mobility walker sheered off and snapped after 1 year of ownership and these charlatans don’t want to know! This mobility aid is absolutely vital to her being able to get around! Her mobility is really, really bad and she was very fortunate she didn’t fall, but it has really knocked her confidence! There is allegedly a 1 year warranty with it, and if there is even a very serious issue after this, you are on your own! They aren’t going to investigate or anything! Shocking treatment by an allegedly reputable company!
13 września 2025
Opinia niezależna
Odpowiedź od Bio-Lec Mobility | Distributing Care
We are very sorry to hear about your mum’s experience and understand how important a mobility walker is for day-to-day independence and confidence.
After reviewing the details provided, you confirm that the walker had been in used for more than 1 year and is therefore outside the stated warranty period.
While we appreciate your concerns, we are not in a position to determine how the product was used, stored, or maintained during the time it was in service, and for that reason we are unable to make any assumptions regarding the cause of the damage after this length of ownership.
Nevertheless, wishing you and your mother the best of health, always.
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