Biketrax Recenzje 

159
•
Wynik TrustScore: 5 na 5

4,9

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

As a defiantly stereotypical woman who needs a man to fix things, this shop has been my salvation again and again for two decades. Today I found my bike with a flat tyre and missing cap, after wint... Zobacz więcej

Oceniono na 5 z 5

Biketrax I would highly recommend as they were only to happy to oblige for some money to be returned when they failed to deliver on their promise of the part being delivered within a specific time... Zobacz więcej

Oceniono na 5 z 5

We hired really great hybrid bikes for the National Cycle Route 7 - top condition with all the necessary knick-knacks. The staff were very helpful and friendly throughout and very insightful - we had... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We unfortunately lost our own Bikes (through Theft) 10 Days before embarking on a cycling holiday. Due to other time commitments were unable to consider the purchase and kitting out of of ne... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. również w kategorii:
  3. Sklep z akcesoriami rowerowymi

Informacje przekazane przez różne źródła zewnętrzne

Your local bike experts, offering Genesis, Saracen, Ridgeback, Brompton bikes and much more. Local bike hire a speciality, and regular shop rides available!


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

159 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(159)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Service was super friendly

Service was super friendly. The bike was very good and fit exactly my needs which included cycling through the city and the outskirts of the city to reservoirs and farms.

28 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

Lightning-fast next day delivery

Lightning-fast next day delivery, even when I placed the order late in the day. Communication about the process was faultless too. Not a big name retailer, but worth your trust.

2 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

Great time on bikes in Edinburgh

The service we received was fantastic, the rental booking was simple and straightforward and the bikes we rented were in good shape. I appreciated that we received helmets & locks along with the rentals and found the prices to be reasonable.

28 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

Great Hire Experience

The team were able to accomodate my request to hire a different bike than the one i booked, with no fuss. The bike itself was in showroom condition and they ensured the bike was correctly set up before i set off and even loaned me some spares and basic tools for my ride. Very impressive service, with a smile. Would not hesitate to hire from them again. Location is very convenient to the cycle path along the union canal which for me linked me to the Pentland hills for my MTB ride but also opens up a network of paved cycle paths as well if that is what you are looking for.

19 lipca 2019
Opinia niezależna
Logo Biketrax

Odpowiedź od Biketrax

Hi Jimmy, thankyou for your kind review! We look forward to seeing you again next time.

Oceniono na 1 z 5

Wish I could rate less that 1 star

Wish I could rate less that 1 star. Hired 2 bikes for a Sunday jaunt. The manager requested I pay a deposit of £400. I explained that I didn’t have my credit card and enquired if a debit card would suffice. He assured me that the money would simply be held and given back upon return of the bikes. It is now 5 days later and I am still to receive the £400 in my account. It was explained that the bank is the one holding my money, which is true, however, there was no warning from the store of the delayed receipt of funds or a recommendation to use a credit card. Upon phoning the store, I was told to “calm down”. I am not the type to complain and I am very understanding, however, this was a bad experience which has left me -£400 due to lack of information given by the store. Will not be returning.

19 lipca 2019
Opinia niezależna
Logo Biketrax

Odpowiedź od Biketrax

Hi,

It's very disappointing to receive this review, as we have done everything we possibly can to help you, including sending multiple emails to your bank to confirm that we gave the instruction to release your funds on the moment the bikes were returned - in spite of your rude and confrontational attitude over the phone. I appreciate that the situation stressed you, and I apologise for asking you to calm down - but it was a human response to what was an unnecessarily aggressive tone - we are customer service people - as you can see from our other reviews, and as you experienced whilst you were in the shop. There is always room to improve, and next time that I receive an angry phone call, I will attempt to take it all on the nose, alongside providing the assistance that I do, for a situation that is not ours to fix.

As you have clearly stated the problems here are not our fault - they are to do with your authorising bank. Most banks release within 24hrs, if not same day. May I suggest that this review should be left for them instead.

It is entirely reasonable that when you leave the shop with over £1000 worth of bikes that we require a deposit, and we have designed a system to take this with the minimum of fuss. You had advance notice that a deposit would be required - in the contract you signed well before the hire started, and you made your choice. How your bank handles this is out of our hands. There are other options for those who are unable to leave a Preauthorisation, and you were free to choose them.

Oceniono na 5 z 5

Ebike hire

We hired an ebike from Biketrax. We messed them about a little with the booking but the guys were very relaxed and professional and were happy to sort us out. From start to finish our experience was 5 star. Very helpful organised and friendly bunch. The bike and equipment were all in good condition and we had no problems over our 2 day hire.

27 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

I love my bike

Hired a bike on a couple of occasions from Biketrax and very happy with service and quality of the bikes. The guys are all cool and love their riding especially off road and fixies. I've hired a lovely Genesis carbon road bike and a Saracen gravel bike and they were all set up and working perfectly. Nice one

18 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

***** Bike Trax Bike Hire Edinburgh *****

We unfortunately lost our own Bikes (through Theft) 10 Days before embarking on a cycling holiday.

Due to other time commitments were unable to consider the purchase and kitting out of of new bikes in the available time. We consequently hired 2 Hybrid / Touring bikes from Bike Trax to allow us to take part in our planned Cycle Holiday..

The bikes provided were Ridgeback Velocity Hybrids which were presented in a clean and well maintained condition. The bikes came provided with Lamps, Locks, Repair Kit and Pannier Racks, and whilst we were able to provide our own pannier bags, we were offered a loan of pannier bags by Bike Trax, as part of the deal.

Both Bikes performed faultlessly throughout our trip.

Thanks to the lads at Bike Trax we were able to have a great holiday, despite the unfortunate loss of our own bikes.

18 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

The team of Biketrax is very friendly…

The team of Biketrax is very friendly and does a great job: we rented bikes for a whole week and drove on rogue tracks without any problem or technical damage.
So the bikes are of good quality and well maintained.
Therefore the prices are very fair.

5 czerwca 2019
Opinia niezależna

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