Bike Bros. Recenzje 

22
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Haven't a bad word to say about these guys, every one of them are a great chat and sort whatever you throw at them in good time and at super reasonable rates. Recently bought a 'vintage' Dutch... Zobacz więcej

Oceniono na 5 z 5

Urgently needed Shimano BR-MT520 brake caliper, as most sites said you had to pre order. There site said in stock, but just needed to know for definite before ordering on line. Fantastic member of... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I have used Bike Bros before but this time they completely ripped me off. Yousif showed us the Tenways e-bike and extolled its features and specifically told us of the ability to track it when stolen... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have several bikes, and bike bros service and repair them all to a great standard, they are all running like new. These team of people are real enthusiastic about bikes and customers. Right from the... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Naprawa rowerów

Napisane przez firmę

Welcome to Bike Bros, your independent bike shop located in Guildford, Surrey. Our team of expert mechanics and sales staff are here to help you find the perfect bike for you and answer all your questions. We offer a range of services including custom builds, bike servicing, and E-bike maintenance. Contact us by phone, email, or live chat for a personal and professional experience. Stop by our shop, located off the A3 with plenty of parking, for a coffee and a chat about bikes. We're here to support you on your cycling journey!


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

22 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(22)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Class team, super helpful and a great chat.

Haven't a bad word to say about these guys, every one of them are a great chat and sort whatever you throw at them in good time and at super reasonable rates.

Recently bought a 'vintage' Dutch bike and along with sorting out a puncture they torqued up my gears and all points too. Were frank and the point about any future upgrades that could be done if and when they needed along with some beginner friendly maintanence tips to keep me going.

Business aside these lads are keen for a chat and able to deal with my yammering while still carrying out a class job for other customers.

Definitely coming back and recommending them over nearby Halfords and Evans!

7 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Above and beyond

From the moment I walked in, the team at Bike Bros delivered top-tier service with genuine enthusiasm. They didn’t just fix my bike—they treated it like a race machine prepping for Ironman. Fast turnaround, clear communication, and zero upselling
Whether you’re a weekend warrior or chasing Ironman glory, this shop gets it. Highly recommended for anyone who wants their ride treated with care and a bit of triathlon-savvy flair.

23 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Top tier and experience.

What can I say. Absolute sound bunch of guys.

Used them to help me decide, purchase all the components, build and install for my new downhill bike

Outstanding customer service from start to finish. Always wanting to help and go the extra mile to make sure I was getting exactly what I was after and at a great deal aswell.

Can’t wait to carry on using bike bros for the future.

Thanks again to all the team

15 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Mis-sold; Avoid!

I have used Bike Bros before but this time they completely ripped me off. Yousif showed us the Tenways e-bike and extolled its features and specifically told us of the ability to track it when stolen so we ordered one. Collected and then had problems with registration and when we eventually got the app to work we discover this feature was not on the bicycle. We were totally misled and ordered the wrong bicycle. Avoid!

8 marca 2025
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Hey Gavin,

Thank you for leaving us a review. First and foremost I would like to apologize about this error. This was not my intention to mis-sell you the bike. I'd like to clarify what has happened.

We have recently taken Tenways on board, and during my trial I was able to see the demo bike on the companion app. This is what has led me to believe that the bike has a GPS built in.

Upon seeing the e-mails and asking Tenways about this, they had informed me that only the CGO900 has a GPS built in. This was my misinterpretation of the features of the Tenways Range. And for this I can only apologize.

I have tried to reach out to you via phone a few times, but I was unable to reach you. We would like to make this up to you, please could you get in touch with us so we can find a resolution.

Kind Regards,

Yousif
Bike Bros.

Oceniono na 5 z 5

I have several bikes serviced and repaired by Bike bros

I have several bikes, and bike bros service and repair them all to a great standard, they are all running like new. These team of people are real enthusiastic about bikes and customers. Right from the the MD, to the manager Chris, and Tom is a fantastic mechanic. If I have a problem with a bike between services they always pull out all the stops to help. Keep up the great service guys and thanks for everything.

22 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Best bike service

Got told about bike bros as needed to get my bike sorted for work as the bottom bracket completely broke on me and so took it to them in the morning and thought it would be at least a couple of days to get it back and got messaged the same day saying it had been fixed. They did amazing work on my bike in such a short period I'm truly astonished at how good they were and will be going back in the future for all my repairs I can't do myself and thanks Harry for fixing my bike. 👍

4 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

These guys have the exact right…

These guys have the exact right attitude imo and nothing is too much trouble. Their mechanics are excellent and rapid. I am really impressed.

3 czerwca 2024
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Thanks for the review! We're here to make sure you're back on the road as quickly as possible. If you ever need anything else, just give us a shout.

Enjoy the ride!
Bike Bros.

Oceniono na 5 z 5

A great find!

I've been visiting Bike Bros. for over a year now. I find their service to be extremely responsive and the staff knowledgeable and friendly. I have been involved with bikes for many years and a good bike shop is hard to find. This is one is worth trusting with both expensive equipment and your more run around cycles (they've looked at both for me!). Thanks to all!

3 czerwca 2024
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Thanks for sticking with us for over a year! We're really glad to hear you've found our service responsive and our staff friendly and knowledgeable. We know finding a reliable bike shop can be tough, so we're honored to be your go-to. Whatever bike you have, we're here to help.

Happy cycling!
Bike Bros,

Oceniono na 5 z 5

Brilliant..Guildford

Brilliant..Guildford. really helpful, at at a price point that made Halfords blush.

The staff do know their stuff. I have been doing my own mechanics for 20 yrs or so... but its really good to know these guys are solid when I go to get new bits And they have gone that extra yard to help me with stuck bits ..I can only speak for the Guildford branch.

18 maja 2024
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Thank you for leaving us a review! We're happy to hear that you found our Guildford team helpful and knowledgeable. It's awesome to know we could assist, especially with your experience in mechanics. If you ever hit a snag or need anything else, you know where to find us.

Enjoy the ride!
Bike Bros.

Oceniono na 5 z 5

Great team of people

Great team of people. Passionate about bikes and providing knowledge, expertise and friendly service.

Competitively priced, trustworthy and reliable. What more could you want?

16 maja 2024
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Thank you for the leaving a review! We strive to do our best and provide the best possible service in and around Guildford.

Enjoy the ride!
Bike Bros.

Oceniono na 5 z 5

An amazing bike shop with great people

An amazing bike shop with great people. Really helpful with any bike problem and always have your best interests at heart.
Would highly recommend. Would never go anywhere else.

8 maja 2024
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Thanks for the shoutout! We're glad you find our team helpful and trustworthy. It's awesome to hear you'd recommend us. If you ever have any bike issues or questions, just give us a shout. We're here to help.

Happy cycling!
Bike Bros.

Oceniono na 5 z 5

Urgently needed Shimano BR-MT520 brake…

Urgently needed Shimano BR-MT520 brake caliper, as most sites said you had to pre order.
There site said in stock, but just needed to know for definite before ordering on line.
Fantastic member of staff on the phone said they would double check, and had the last one in there hands as we spoke, and advised me about the courier they used. My order arrived the very next day and bang on time, nicely packaged and most importantly in one piece.
Pros: helpful staff, prices, availability, offers and delivery methods used. Would highly recommend 5/5

4 kwietnia 2024
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Thanks for sharing your experience! We're thrilled to hear that our staff could assist you promptly and efficiently. It's great to know that your order arrived safely and on time. We aim to provide top-notch service, and your feedback reassures us that we're on the right track. If you ever need anything else, don't hesitate to reach out.

Happy cycling!
Bike Bros.

Oceniono na 5 z 5

Friendliest staff

Friendliest staff, best vibes and exceptional service. If you’re looking for a bike or work done in Guildford don’t go anywhere else. Yousif, Ethan and Chris are the goats

24 lutego 2024
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Thank you for the kind words! We're glad you enjoyed our friendly atmosphere and service. Yousif, Ethan, and Chris appreciate the shoutout. Next time you need anything bike-related in Guildford, we're here for you.

Thanks again for the support!
Bike Bros.

Oceniono na 5 z 5

A great team

A great team! I couldn’t believe how quickly my bike was attended to. The great thing here is it’s a personal service just like the bike shops of yesteryear! If you need a bike serviced, upgraded or even a new bike, I highly recommend you pay the team a visit asap!

29 stycznia 2024
Opinia niezależna
Logo Bike Bros.

Odpowiedź od Bike Bros.

Thank you so much for your review! We're happy to hear that you enjoyed our quick and personal service. It's fantastic to know that our approach reminded you of the classic bike shops of the past. We truly appreciate your recommendation and look forward to seeing you again for any of your bike needs.

Enjoy the ride!
Bike Bros.

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