Big Bus Tours New York Recenzje 4568

Wynik TrustScore: 2 na 5

1,9

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Oceniono na 1 z 5

Would NOT advice! You get a folder that says the bus goes every 30 minutes, later we got told, no it is every 1 hour and when you try to get on it, it is full, so you have to wait another hour. Which... Zobacz więcej

Oceniono na 1 z 5

Ihre asiatischen Fahrer sind eine absolute Katastrophe!!! Zahlende Touristen derartig unfreundlich und abgenervt zu behandeln, war einfach schrecklich und konnte einem die gute Stimmung schon kaputtm... Zobacz więcej

Oceniono na 4 z 5

Enjoyed the 2-days of touring NYC. Sitting up top is the best. Some guides were better than others. The Sunday afternoon around 4:30pm traffic was not moving, the bus was packed and sat below. Air... Zobacz więcej

Oceniono na 2 z 5

Positive: application that shows location of busses. Negative: in summer on upper level you burn in sun and lower level you cook in heat and don't see anything due to windows that do not open and... Zobacz więcej

Informacje dotyczące firmy

Informacje przekazane przez różne źródła zewnętrzne

Discover one of the most iconic cities in the world with our incredible Big Bus Tour of New York City. See all of the famous New York attractions, from the Empire State Building to the Statue of Liberty, in the comfort of one of our open-top buses. Don't miss the highlights of our hop-on, hop-off Day Tour. We have 3 great routes spanning the best neighborhoods, including Downtown, Uptown and Brooklyn. Our spectacular Night Tour lets you experience the city that never sleeps, showcasing the beautiful illuminations of Times Square, 5th Avenue and the Manhattan skyline. We have a variety of great tickets and packages to choose from, so you can make the most of your trip to the Big Apple. Our Big Adventure Pass gives you the choice of 2 or 3-day bus passes, with free admission to your choice of top New York attractions included, such as Madame Tussauds and the Statue of Liberty.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 2 z 5

I found two of your tour guide I had…

I found two of your tour guide I had racial discrimination. They should have better lessons.

12 września 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Azit,

We, Big Bus, care about all of our customers and we do not discriminate as we pride ourselves in operating a compassionate and ethical business, anything less of that is going against our core values and we would never jeopardize our reputation in doing so. Any thing short of that is unacceptable and will not be tolerated. We take customer complaints very seriously, please let us know if you have any information like a name, description, bus number, location, or route that will better help identify him/her to infony@bigbustours.com, to further investigate this incident.

Kind Regards,
BBTNY

Oceniono na 4 z 5

the bus tour was great and so…

the bus tour was great and so informative! We did meet a very unhelpful member of staff that served us our bus and attraction tickets at the madame tussauds off in NY had had to go back the next day as she gave us incorrect information but then we got the appropriate information and was sorted. However the weather was forecast for heavy rain one afternoon and they just simply stopped running the buses without even putting anything on their app so we had to walk 10 miles back to hotel as didnt want to spend more money as we had paid for 3 day bus tour pass.

9 września 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Nicholas **,

We appreciate your feedback on our services for we strive daily to be the best sightseeing bus company in New York. Although, it is great to hear you enjoyed the tours and the commentary, please know all our staff are to be professional at all times, and any behavior short of that is unacceptable and will not be tolerated.

We take customer complaint very seriously, please let us know if you have any information like a name, description, bus number, location, or route that will better help identify him/her to infony@bigbustours.com, we can assure you it will be reported to upper management for disciplinary action. It is good to know that incident didn't ruin your experience and we hope you tour with us soon!

Kind Regards,
BBTNY

Oceniono na 5 z 5

La première chose à faire à New York…

La première chose à faire à New York c’est de prendre le big bus forfait de deluxe. On voit la ville d’un bout à l’autre. Coût moins cher que de se déplacer en taxi pour voir les attraits touristiques. Je le recommande.

2 września 2019
Opinia niezależna
Oceniono na 3 z 5

Mostly good and helpful guides, with exceptions

We went on the downtown red route 3 days in a row as a way of getting to attractions and on the uptown route once. I liked each of the commentators and each offered slightly different information. The commentator on August 30th (I forget her name) on one of the last blue route runs of the day was not as good, using poor grammar and she seemed bored with the sites. It would have been nice if the routes ran a bit later given the length of daylight in the summer. Most of the drive ers and guides were very nice and helpful, providing directions to attractions. My only complaint was with one guide on a red route bus (bus AK114, license plate 36646-BB, at about 5:00 pm on August 30th). We had just been told by a red route guide that the blue bus would pick us up one block north, so we walked to the next block and we saw a Big Bus with the door open and I stepped on and waited by the door to show our tickets and others were also approaching the bus. The guide came walking towards the door yelling "HEY GET OFF! WHAT ARE YOU PEOPLE DOING? THIS IS TBE LAST STOP, THE BLUE BUS STOPS BEHIND US. GET OUT!" I REPLIED that he could be polite about it and walked behind the bus where a big bus pulled in a couple of minutes later. This man should not be working on a tour bus.

1 września 2019
Opinia niezależna
Oceniono na 3 z 5

Depends on the guide

Good for gaining knowledge about the city but depends on the speaker. One was great but the next was hard to understand. Lots of stops along the way to let people off and on.

31 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

It was better than I expected

I booked the big bus with attractions before I went in holiday. This allowed me to plan what attractions I wanted to see over the number of days I was visiting New York. When I arrived at Madame Tussaud’s it was easy to retrieve the voucher for the bus & the attractions were went to me in email, where I could either download it to the big bus app or retrieve it via the email link. Getting into the attractions was easy. I cannot fault it. Over the 3 days the main tour guide that stood out was John Harkins, what a character.

23 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

Everyone was very friendly with the…

Everyone was very friendly with the exception of one elderly gentleman on the morning red route who was very annoying and abrupt. The gentleman who we had first contact with was very friendly and accommodating and remembered us every day. Mark W was a driver on the red line this morning and the gentleman giving us the commentary were both excellent and a very good example of what an employee should be in the hospitality business.

22 sierpnia 2019
Opinia niezależna
Oceniono na 3 z 5

Fair to Midland

Our tour director was great and very knowledgeable. The reason I gave it a three is because of the traffic. I know the company has no control over that, but it was a real downer. It seemed we stopped at every single light in Manhattan! Being that I tend to become car sick with heat and stopping and starting, this was not a fun experience! Other than that, it was alright not a long wait the bus stop and the stops were at convenient places.

21 sierpnia 2019
Opinia niezależna
Oceniono na 4 z 5

Enjoyed the 2-days of touring NYC

Enjoyed the 2-days of touring NYC. Sitting up top is the best. Some guides were better than others. The Sunday afternoon around 4:30pm traffic was not moving, the bus was packed and sat below. Air conditioning not "on" or "not working". Crazy hot and uncomfortable - everyone upset! Windows didn't open - worst 60 mins ever!

15 sierpnia 2019
Opinia niezależna
Oceniono na 2 z 5

The morning went fine but come evening

A day in New York.
The morning went fine but come evening, we waited through three buses before we were able to get on. Only 3-4 people were able to get on at a time. The third bus we opted out of due to only being able to sit on the bottom and no AC. The fourth bus we got on but had to sit on the bottom and could not see anything out of the windows. The guide said every bus would be just a full. It was a HUGE waste of money. They do not have enough buses running in the later afternoon/evenings.

8 sierpnia 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Lisa,

Thank you for taking the time to feedback. We do understand your time is important and we apologize for the long waits you experienced. We do experience a higher volume of customers than our competition, which could lead to longer wait times and full buses, but we do believe we are chosen by our guests because of the overall quality of service that we offer.

Our buses are equipped with A/C and we service the buses daily in hopes to prevent malfunctions unfortunately, we do experience issues on more searing times. Please know the advertisement decals placed on the windows are made keeping guests vision in mind, and we are sorry if your view was obstructed in any way, as it is not our intention. Regardless, we appreciate your honest review as we use it as a growth tool in improving our services moving forward.

Kind Regards,
BBTNY

Oceniono na 5 z 5

First time to NYC, HIGHLY recommend BigBus Tours

First time to NYC and this was definitely the best way to get around. Plenty of stop to choose from and ideally chosen. Boat ride was awesome also. TopView was another option around town but they were on every corner pushing pushing to buy tickets. Made them look desperate. I don't like pushy people/companies so was very impressed with BigBus. Not to say they weren't on corners also but they had signs and let people come to them. I am so glad I chose BigBus Tours prior to my trip out. Every employee was pleasant and more than helpful. I would HIGHLY recommend BigBus to anyone visiting NYC for the first time or even if its not and you want an easy way to get around. We did the 48 hour tour and if I ever go back to NYC I will definitely use BigBus Tours.

7 sierpnia 2019
Opinia niezależna

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