Big Bus Tours New York Recenzje 4568

Wynik TrustScore: 2 na 5

1,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Would NOT advice! You get a folder that says the bus goes every 30 minutes, later we got told, no it is every 1 hour and when you try to get on it, it is full, so you have to wait another hour. Which... Zobacz więcej

Oceniono na 1 z 5

Ihre asiatischen Fahrer sind eine absolute Katastrophe!!! Zahlende Touristen derartig unfreundlich und abgenervt zu behandeln, war einfach schrecklich und konnte einem die gute Stimmung schon kaputtm... Zobacz więcej

Oceniono na 4 z 5

Enjoyed the 2-days of touring NYC. Sitting up top is the best. Some guides were better than others. The Sunday afternoon around 4:30pm traffic was not moving, the bus was packed and sat below. Air... Zobacz więcej

Oceniono na 2 z 5

Positive: application that shows location of busses. Negative: in summer on upper level you burn in sun and lower level you cook in heat and don't see anything due to windows that do not open and... Zobacz więcej

Informacje dotyczące firmy

Informacje przekazane przez różne źródła zewnętrzne

Discover one of the most iconic cities in the world with our incredible Big Bus Tour of New York City. See all of the famous New York attractions, from the Empire State Building to the Statue of Liberty, in the comfort of one of our open-top buses. Don't miss the highlights of our hop-on, hop-off Day Tour. We have 3 great routes spanning the best neighborhoods, including Downtown, Uptown and Brooklyn. Our spectacular Night Tour lets you experience the city that never sleeps, showcasing the beautiful illuminations of Times Square, 5th Avenue and the Manhattan skyline. We have a variety of great tickets and packages to choose from, so you can make the most of your trip to the Big Apple. Our Big Adventure Pass gives you the choice of 2 or 3-day bus passes, with free admission to your choice of top New York attractions included, such as Madame Tussauds and the Statue of Liberty.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

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Oceniono na 1 z 5

I paid for one day tour of the Big Bus…

I paid for one day tour of the Big Bus in NYC. I received 10% off purchasing online. I showed up to the bus stop and was told by the worker that next time I should purchase tickets directly onsite because the tickets would be half price. That really bothers me that I could have gotten a better price. We only ride the bus for an hour. It was not worth the $150 I paid for a family of three.

25 października 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Robert,

Thank you for your feedback, we reference our customers in the best way to improve our services. Please know the most agent are allowed to offer is a 10% discount, please provide a name, description, location and time to infony@bigbustours.com it will be reported to the designated department for corrective action. Please also provide a copy of your ticket, so we may further investigate into this incident.

Kind Regards,
BBTNY

Oceniono na 4 z 5

I had a great time during my first visit to New York!

I had a great time during my first visit to New York! And it was my Big Bus tours that helped me enjoy sightseeing the city. The price was great for a 3-day pass and all your staff in red jackets were helpful providing me with directions and suggestions for where to eat! I will definitely be back and I’ll be riding your tour bus again!!

23 października 2019
Opinia niezależna
Oceniono na 5 z 5

Way to see New York

Had a great experience on the Big Bus Tours . The guides were very informative. This is an excellent way to see New York.

21 października 2019
Opinia niezależna
Oceniono na 5 z 5

Big Bus was a great introduction to New…

Big Bus was a great introduction to New York, the guides were super informative and the people on the streets very helpful with times etc. Highly recommend the extra day ticket that gives you the night tour and the boat trip.

20 października 2019
Opinia niezależna
Oceniono na 3 z 5

Not the experience we remember from…

Not the experience we remember from years past when the guide was pleasant, informative and enjoyable. Took the Blue Line on 10/12/19. The young guide was truly obnoxious! Yelling into the mic and over exaggerating petty useless non interesting information. Gave us the wrong info stating the Met Museum was closed for renovation. On 10/13/19 took the Red Line downtown. Again the guide yelling into the mic making the trip unenjoyable. After drop off at Times Square received instructions to catch the uptown Blue Line in front of a Knickerbocker Hotel on 42nd & Broadway. Struggling thru a maze of people and exhausted we caught the bus only to learn it was the Red Line downtown bus again and had to be dropped off and instructed to walk back to Bryant Park. Not all buses were marked with their destination. Waited as two Red Line downtown buses stopped by before catching a Blue Line uptown bus and then the guide provided misinformation and said we had to be on the Red Line to catch the Midtown East on 49th Street between 3rd and Lexington. We were ready to kill! Accepting the fact we were visitors and NYC can be confusing we were pretty confident following the online map and found it helpful. Just wish we had guides that made the trip more enjoyable and the bus destinations were easier to distinguish.

18 października 2019
Opinia niezależna
Oceniono na 1 z 5

Waste of time & money

This was a complete waste of money. Several of the guides were rude. One yelled at us after we had boarded the bus when we tried to go to the top level. He said that we broke “protocol.” Every time we tried to get on a bus, they were full so we would stand around wasting more time waiting for one that wasn’t full. It is easier to just take a taxi.

16 października 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Brian,

We do understand that your time is limited and we are sorry that you experienced longer than usual wait times. While our tours do experience a high volume of customers, we do our best to monitor the demand and plan for an increased number of buses during busier times to avoid overcrowding and extensive wait times.

We expect our guides to treat our guests with courtesy, respect and kindness. We appreciate you providing names and descriptions of the tour guides and drivers that you had on your tours, to infony@bigbustours.com as is reported to management for disciplinary action. . We appreciate you providing us with a detailed account of your tours, as we always reference customer feedback as a way to improve our services.

Kind Regards,
BBTNY

Oceniono na 2 z 5

It was difficult changing different…

It was difficult changing different bus lines. We ended up using taxi service to reach our destinations. The ad is deceiving in stating prepaid can be used within 60 days and does not state consecutive.

15 października 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Denise,

Please provide a copy of your ticket to infony@bigbustours.com so we may further investigate this incident as all locations are provided on our website, app and brochures, as well as, live tour guides on the buses to assist passengers and on- street agents on locations with bus markers. Please know, we neither deceive nor coerce in order to profit our business. That is going against our core values and we would never jeopardize our reputation in doing so. Vouchers are valid for 6 months from the date of purchase. As for the consecutive days, under FAQ it states multi-day tickets must be done consecutively. With that said, we sincerely apologize for the trouble you experienced while touring with us, we hope you grant us another chance to exceed your expectations.

Kind Regards,
BBTNY

Oceniono na 5 z 5

Great tour

Great tour, picked up a different perspective from each guide. We also did the package that included the Circle Line boat tour, highly recommend the whole package!

15 października 2019
Opinia niezależna
Oceniono na 3 z 5

Difficulties buying ticket outside main…

Difficulties buying ticket outside main tourist area. Phone app not easy to use.

Bus stops hard to identify. Buses infrequent. V time consuming looking & waiting for buses. Waited one hr outside the Met & no blue bus arrived so walked to a time Square for red one ..once on the guides are v good but we gave up trying to find/ wait for buses & wished we’d put the money towards taxis !

14 października 2019
Opinia niezależna
Oceniono na 5 z 5

informative tour

Tickets were easily exchanged, buses ran frequently and we always got on. Included cruise was good. Generally the guides were very good

13 października 2019
Opinia niezależna
Oceniono na 1 z 5

A total waste of time and money

A total waste of time and money. Guides were rude and awful. As far as hop on and off every 15 minutes is bologna. Had to take a cab to get to the next bus stop. In addition, the microphones did not work and the guide could care less. But of course, they expected a tip.

13 października 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Marian,

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We expect all guides to be professional and courteous at all times and while, it is customary in this profession to tip, it is not mandatory. It is disappointing to hear of the aggressive way you were approached, and again, we apologize if you were made to feel uncomfortable in any way.

Please provide names, descriptions, or bus numbers to infony@bigbustours.com so we may ensure corrective action be taken. We do understand that your time is limited and we are sorry that you experienced longer than usual wait. Although, we do our best to monitor capacity and prepare for more hectic times, there are times there are city events that are out of our control. Due to the Columbus day parade we did experience major delays that day.

Please be aware, whenever we have to change or alter a route, or close a stop completely, we only do so once mandated by the Dept. of Transportation. We post these changes on our website and app under "Service information" All of our guides and agents are aware of these changes and should be informing customers also. We truly appreciate your honest feedback as it assists us in attempting to fix the root cause, to prevent any future issues.

Kind Regards,
BBTNY

Oceniono na 1 z 5

Only good thing is it’s cheap!!!

About the only thing that’s good about this is it’s the cheapest way to get around San Fran. No schedule, long waits, air conditioning doesn’t work, always packed on top deck! If they tell you 15 mins...... it means anything from 30 to 45! If they tell you 30mins .......good luck! At the end of our day out with them, the driver decided he didn’t want to drive anymore so pushed us all off! And wow if someone cuts the buss off! From Sosalito to the Golden Gate Bridge our commentary was a slagging off of drivers, cyclists and pedestrians followed by a dump on “the man”! Best bet is get an Uber!

12 października 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Mike,

Thank you for your feedback. We apologize for the experience you had in one of US cities, and Please contact our San Fran directly and forward your complaints to infoSF@bigbustours.com so, they may be addressed. Unfortunately, there was a bit of confusion, as this panel is for our New York location. None the less, we appreciate you providing us with a detailed account of your tours, as we always reference customer feedback as a way to improve our services and we hope this incident doesn't discourage you from touring with us again.

Kind Regards,
BBTNY

Oceniono na 4 z 5

Not quite perfect!

For the most part, service was good. Did NOT give 5 stars because we were dropped off one stop before the end of the run on October 2, 2019, because it was already 6:20 p.m., traffic was heavy, and it was obvious the bus was not going to make its final downtown destination on time. It was raining...and we were simply told to get off the bus here!

9 października 2019
Opinia niezależna

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