Big Bus Tours New York Recenzje 

4574
•
Wynik TrustScore: 2 na 5

1,9

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Oceniono na 2 z 5

Disappointing service—missed the Statue of Liberty due to poor communication I am incredibly disappointed with our experience on the Big Bus Tour. The one thing I truly wanted to see on this tri... Zobacz więcej

Oceniono na 1 z 5

Ihre asiatischen Fahrer sind eine absolute Katastrophe!!! Zahlende Touristen derartig unfreundlich und abgenervt zu behandeln, war einfach schrecklich und konnte einem die gute Stimmung schon kaputtm... Zobacz więcej

Oceniono na 1 z 5

2 days; 2 Adults & 2 Teens: 360USD. The experience did not live up to expectations, an outdated not service oriented experience! Sellers standing at route-stops generally 'sales-aggressive'. Drive... Zobacz więcej

Oceniono na 2 z 5

Buses overcrowded. Ok if you want to sit inside downstairs and see nothing. Often queuing for long periods whilst buses come and go. Audio system inadequate and failed. Bus terminated on its route... Zobacz więcej

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Informacje dotyczące firmy

Informacje przekazane przez różne źródła zewnętrzne

Discover one of the most iconic cities in the world with our incredible Big Bus Tour of New York City. See all of the famous New York attractions, from the Empire State Building to the Statue of Liberty, in the comfort of one of our open-top buses. Don't miss the highlights of our hop-on, hop-off Day Tour. We have 3 great routes spanning the best neighborhoods, including Downtown, Uptown and Brooklyn. Our spectacular Night Tour lets you experience the city that never sleeps, showcasing the beautiful illuminations of Times Square, 5th Avenue and the Manhattan skyline. We have a variety of great tickets and packages to choose from, so you can make the most of your trip to the Big Apple. Our Big Adventure Pass gives you the choice of 2 or 3-day bus passes, with free admission to your choice of top New York attractions included, such as Madame Tussauds and the Statue of Liberty.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(4574)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 10

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Oceniono na 5 z 5

A great way to explore the city and…

A great way to explore the city and jump on and off for the attractions. Our group thoroughly enjoyed the commentary given by the tour guides( especially SHERWOOD- his knowledge, professional and attentive approach, humour, clear voice was amazing- make sure you jump on to his bus!!) Thank you so much Sherwood ! .
Also, must say these drivers are skilled at route planning and adapting to road closures, vehicle handling and smooth use of the controls. Definitely recommended Big Bus.

26 maja 2019
Opinia niezależna
Oceniono na 2 z 5

Buses overcrowded

Buses overcrowded. Ok if you want to sit inside downstairs and see nothing. Often queuing for long periods whilst buses come and go.
Audio system inadequate and failed. Bus terminated on its route and kicked off roadside at bus stop to wait another bus.
Expensive price for poor service.

26 maja 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Aaron Gallavan,

We apologize for the difficulties you've endured while trying to board your tour. Unfortunately, due to ongoing construction, we have encountered some delays and higher than normal traffic and route changes. We only close stops when we are mandated to by the Department of Transportation, we abide by all rules and regulations set forth on us. Whenever we do need to make changes to our routes, these closures are posted on our website and app under “Service Information”. The advertisements on the windows are made keeping guests vision in mind, and we are sorry if yours was altered in any way. Our mechanics, are working strenuously to remedy the issues with audio. None the less, we thank you for your feedback and we hope this incident doesn't deter you from touring with us again.

Kind Regards,
BBTNY

Oceniono na 3 z 5

It’s ok

If you don’t want to walk, it’s ok. The Brooklyn route and the night tour are kind of disappointed. Except for the bridge there’s nothing else to see. The red route is ok.

25 maja 2019
Opinia niezależna
Oceniono na 4 z 5

We had experiences where a bus was…not available.

We had experiences where a bus was scheduled for a stop and a representative was also there but no bus showed up in an hour. The two people waiting with us said the same thing happened yesterday and they finally took a cab. That day they again had to take a cab. The representative did not have a phone was confused too.
On a second occasion we were trying to get on the blue route and three different busses told us the bus behind or the next bus was blue route. Finally as blue bus came after 30 minutes.

25 maja 2019
Opinia niezależna
Oceniono na 2 z 5

No knowledge tour

Nick our rep was only interested in marvel films refs and taking to Mickey out of your customers not impressed I would thought your reps were better informed

22 maja 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Gary White,

All of our guides are schooled in presenting a commentary that is educational, as well as enjoyable, and while our guides do add their own spin on things to make their tours their own, it is not to be excessive. We take complaint seriously and such as please email us at infony@bigbustours.com and provide date and time of tour, description of the guide, any information that can be helpful so, we may investigate this incident further and ensure you this doesn't happen again.

Kind Regards,
BBTNY

Oceniono na 5 z 5

Big Bus consistently very good way to see the City sights.

I can highly recommend Big Bus Washington. Did the 2 day deluxe pass and added the night tour. Everything runs very smoothly. Live commentary’s are informative. We also did the Walking Tour from the White House Gardens which was very good and useful as far as gaining some history. Took the option of the Observation Deck as aposed to the water cruise. Really enjoyed that too and great views from the 32nd floor.
Have just arrived NYC and have also purchased a 2 day deluxe pass so hoping for the same professional experience here.

22 maja 2019
Opinia niezależna
Oceniono na 2 z 5

Completely mediocre all round

Really subpar service all round. From their complete lack of communication at the main service point (we had drivers not even turn up for a bus we we're waiting on) to waiting at pick up points for over 45 minutes before a bus shows up. Every 20 minutes is a complete far fatched scenario. The only saving grace we had was one good tour guide in the 2 days we used this service, the rest were generally disinterested, shabbily dressed or just rude in general. Try one of the numerous other services that offer better deals on sites such as Groupon. It cannot be worse, so you have nothing to lose.

21 maja 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Brian,

Thank you for sharing your Big Bus experience with us. We apologize for the delays you've encountered while we do our utmost to prevent such inconveniences. We know your time is crucial and we increase the amount of buses to our fleet in preparation of increased volume of passengers. We understand customer service is an important aspect in our business and anything less than professional will not be tolerated. As for the delays, we appreciate your patience at this time, due to ongoing construction in the 5th Ave area we're experiencing delays and route changes. This information is alerted to our passengers via our app and web. Nonetheless, the guide was to inform you of this prior to the tour, for that, we apologize. We hope this incident doesn't deter you from touring with us again.

Kind Regards,
BBTNY

Oceniono na 3 z 5

What started out good ended bad.

I would recommend you train your customer reps. They kept sending us from one block to another to board a downtown bus. Also be prepared for festivals and parades. The bus we were on had to stop before it reached its destination and none of the reps knew which bus was going where. We were headed back to midtown after getting on near One World Trade Center and got stuck at 57th Street with no way to get back. We bailed the bus and rode the subway back to our hotel. I’m afraid I won’t be riding the big bus tour anymore. I have it 3 stars because the ride itself was enjoyable and the tour guides were friendly.

20 maja 2019
Opinia niezależna
Oceniono na 1 z 5

Will be better off walking.

Unable to get on or off due to the queing to get back on. Impossible. Totally inane commentary not particularly interested in window cleaners and are we really interest in a man walking a dog. If you are mobile walk much quicker and you will see more.

5 maja 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Frank,

Our hop-on, hop-off service allows guests to get on and off the bus, should they want a more hands-on experience, but also gives guests the ability to stay on board if they just want an overall tour of the city. Unfortunately, we can not force anyone to hop-off, which causes limited seating and an increase in wait time. Our guides also go through an extensive training to present a commentary that is both informative as well as entertaining. It is disappointing to hear, the guides in your tour didn't adhere to that. We assure revaluations will take place. We hope to redeem ourselves and welcoming you back in the future.

Kind Regards,
BBTNY

Oceniono na 5 z 5

Best way to see New York

Best way to see the city to familiarise with it. The information from the tour guides is very informative and some are very entertaining.
The tours help you plan the rest of your stay or if time is short you will see the main attractions.

4 maja 2019
Opinia niezależna
Oceniono na 1 z 5

First and last time I’ll use this Big Rip-off Bus

First and last time I’ll use this bus. It was a total rip-off. I paid almost $200 USD for 4 of us to go from Battery Park to Times Square to get the “night bus” at mid-Town, where the operator told us we could tour the mid-town and up-town areas. It was almost 7 pm when we arrived at Times Square. When the evening bus arrived the operator said the evening bus only goes from Times Square to the Bronx......basically where we just came from. And, the bus stops operation at 9pm. So it cost us $200 for nothing. Total sham.

1 maja 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon LEWIS HYDE,

Please know, that we do not scam, lie or coerce our guests into making a purchase. We would never jeopardize our good reputation in doing so. We apologize for any confusion, the Night Tour, we offer, is a 90-min panoramic tour with one pick up and drop off location. It operates from 7th Ave to using 5th Ave to Brooklyn via the Manhattan bridge and then back using 6th Ave. The final tour of the night leaves it's first stop at 9 pm and we do not travel to the Bronx.

All this information is provided on our website, app and brochures. We strive to offer exceptional service so it's always disappointing to hear when someone doesn't have the best Big Bus experience possible. None the less, we do hope to see you again in NYC or any of our other Big Bus cities!

Kind Regards,
BBTNY

Oceniono na 3 z 5

Busse fuhren keine Runde durch

Busse fuhren keine Runde durch, plötzlich Endstation. Ständig musste man umsteigen und wieder auf nen anderen weiteren Bus warten. Zu Fuß war man da wesentlich schneller unterwegs. Die Tourguides im Bus waren teilweise unverschämt.

30 kwietnia 2019
Opinia niezależna
Oceniono na 1 z 5

Bad Tour Experience

Pre-purchased passes online for 04/23/2019 1 day tour ,once arriving for the tours,frequently (4 -5 x ) could not board the bus because it was full, had to walk on foot from site to site. once finding a bus to board, there was
no A/C and a lot of fumes on a 70+ degree day on multiple buses of the hop on hop off tour, this tour had been highly recommended for its convenience,I honestly hesitate to make a positive recommendation based on this
experience, this was April , I hope they fix their A/C on the buses
before summer the buses were full to capacity and it was very uncomfortable, very disappointing. We were really looking forward to enjoying this tour.

28 kwietnia 2019
Opinia niezależna
Logo Big Bus Tours New York

Odpowiedź od Big Bus Tours New York

Good Afternoon Cynthia,

Thank you for sharing your experience with us. We try our best to prevent long waits for our guests. Although, we try to accommodate to all kinds of passengers with our hop- on and hop-off service while still allowing passengers to stay on board to enjoy a fun and historical commentary from a live guide and we also add to our fleet in times of high volume of guests to prevent these inconveniences.

Unfortunately, we can not force any passenger to hop-off, which causes limited seating and an increase in wait time. In regards to the A/C, we serves our buses daily to avoid these type of issues, please email us at infony@bigbustours.com bus numbers, route or time of tour to remove this buses from rotation and ensure the issue is corrected immediately.

Kind Regards,
BBNTY

Oceniono na 4 z 5

Good overview of city.

Very hard to hear. Earphones are not very good quality and some ear connections broken.
I wasnt able to understand what tour guide was saying. Deborah and Charles Corcoran were clear and entertaining and I enjoyed them the most.

27 kwietnia 2019
Opinia niezależna

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