Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Zobacz więcej
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Dane kontaktowe
259 Canning Highway, 6158, East Fremantle, Australia
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
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Słaba
367 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Cannot be faulted
14 października 2019
Opinia niezależna
Good responsive advice and action as…
Good responsive advice and action as requested
14 października 2019
Opinia niezależna
Our APT holiday
Our APT holiday was everything as described by our consultant Jen Parker and more. We enjoyed it very much and look forward to dealing with Bicton Travel again
21 czerwca 2019
Opinia niezależna
France and Greek island cruises
Jasmine was/is extremely helpful and resourceful in researching and identifying the best combination of cruises to suit our challenging requirements
21 czerwca 2019
Opinia niezależna
Its so easy as phone up and tell them…
Its so easy as phone up and tell them what you want and they do all the work . You just sit back and pick the tour that suits you. Easy
18 czerwca 2019
Opinia niezależna
Helpful and knowledgable.
Helpful and knowledgable.
Where other travel agents purported to be " experts" they did not have the depth of knowledge I found at Bicton travel.
My booking is for a 10 day cruise with my extended family members - 10 passengers.
7 czerwca 2019
Opinia niezależna
Thank you Bicton Travel.
We would like to thank Bicton Travel and all the staff for very good service over the past years,
7 czerwca 2019
Opinia niezależna
I usually deal with the same agent at…
I usually deal with the same agent at Bicton Travel. He remembers me even at functions where there could be a crowd of people. I find that as soon as I contact my agent he knows my preferences and will give some alternatives for me to consider. Initially I do my own research for cruises and prices and Bicton has always been able to better the prices (or offer me a good obc instead).of other agencies. It is great that they are located in the same state as my residence, and of course the same time zone as me (which is very beneficial during summer when the eastern states are three hours ahead of WA.)
6 czerwca 2019
Opinia niezależna
a trusted name in travel
our experiences with several people at bicton,mostly Connie has been very good.we feel like our needs are met with friendly efficient and trustworthy response every time.
5 czerwca 2019
Opinia niezależna
Staff were helpful and knowledgeable.
5 czerwca 2019
Opinia niezależna
Fiji Cruise
Thank you to Dani for all her help in organizing our cruise to Fiji. She was most professional and a delight to do business with.
5 czerwca 2019
Opinia niezależna
Excellent service
Excellent service, recommended to book a holiday with.
5 czerwca 2019
Opinia niezależna
After trying to book a cruise with 2…
After trying to book a cruise with 2 eastern states companies online and having all kinds of setbacks we personally went to Bicton Travel and had our complete cruise and flights organised within one and a half hours. No bother No fuss just good old fashioned personal service. Thanks Rodrigo and Bicton
Des and Chris Barnett
5 czerwca 2019
Opinia niezależna
Jasmine was brilliant on resolving…
Jasmine was brilliant on resolving barriers to our trip plans. She made the trip easier with her suggestions and amendments to travel options and hotels. She also prevented an airline booking disaster when Thai airways thought it was a great idea to take the next leg of a journey when our aircraft had already departed. We have relied on Bicton Travel for our numerous trips over a few years and find them reliable and responsive.
5 czerwca 2019
Opinia niezależna
Great people to deal with.
I have used the services of Bicton Travel two times,and on both occasions i found them to be very efficient and competitive with there prices and would have no problem to recommend them.
Warren.
4 czerwca 2019
Opinia niezależna
Happy with travel arrangements to date
4 czerwca 2019
Opinia niezależna
Great Service
Great Service. No issues are a problem. Prompt response to all queries.
4 czerwca 2019
Opinia niezależna
Good friendly service
4 czerwca 2019
Opinia niezależna
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