Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Zobacz więcej
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Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Zobacz więcej
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Dane kontaktowe
259 Canning Highway, 6158, East Fremantle, Australia
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
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Słaba
367 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Matt was extremely helpful
Matt was extremely helpful. If he was unsure of an answer, a quick look at his computer and hey presto, less than a minute later, all questions answered.
11 stycznia 2020
Opinia niezależna
great planning and a pleasure to deal…
great planning and a pleasure to deal with. nothing is to much trouble. go out of their way to assist and help . always get the best deal
11 stycznia 2020
Opinia niezależna
outstanding service
We have been using Bicton travel since 2010 and we found that they are the best in Communication and pricing I have always found them to very competitive in pricing and the service is excellent. I remember when we were away in 2017 on a cruise ship in the Caribbean islands and we emailed Matt Clements to ask him to arrange on our flights that we-had wanted to do after our cruise, so he did as I asked in record time he has sent thought our itinerary on all our flights in and around America. We really appreciated having someone we can trust In handling all our travel needs any time of day.
10 stycznia 2020
Opinia niezależna
Knowledgeable and personalble.
Knowledgeable and personalble.
A few Emails, bit of research on my part and flights and cruise all booked. We dealt with Rhian who quickly grasped what we were after and knew how to deliver.
We hope all goes well, previous experience with Bicton Travel gives us confidence all will be fine.
10 stycznia 2020
Opinia niezależna
I had a reply to my enquiry so fast I…
I had a reply to my enquiry so fast I was amazed. And from the person I had previously liaised with there, Byron.
Everything was so Smooth.
Booked. Paid the deposit. . Done (:
10 stycznia 2020
Opinia niezależna
Great travel agent with wonderful and…
Great travel agent with wonderful and helpful people to look after every detail. L & A St James
10 stycznia 2020
Opinia niezależna
Well
Well, what can I say. Most recently it took Phil Smethurst a few hours to make the bookings I requested. They only worked like clockwork and everything was A ok. Wow..
10 stycznia 2020
Opinia niezależna
Bicton Travel have been our travel…
Bicton Travel have been our travel agents for nearly 20 years and have always met all our expectations with first class service and helpful knowledge of our destinations.
10 stycznia 2020
Opinia niezależna
Thanks for your good advice
Most helpful and useful information from my couple of experiences with Bicton Travel, Byron in particular. We enjoyed a wonderful cruise last year organised through Byron and have a second one planned already for this year.
10 stycznia 2020
Opinia niezależna
Excellent service
Have dealt with Bicton Travel over several years now and found that they provide excellent service and product knowledge at all times especially Connie & Julie.
10 stycznia 2020
Opinia niezależna
Good service all round
Always friendly good advice, holidays have always been most successful, and all details covered.
28 października 2019
Opinia niezależna
Rhian has been very helpful and…
Rhian has been very helpful and responsive to our booking needs.
27 października 2019
Opinia niezależna
Staff are very friendly and helpful.
25 października 2019
Opinia niezależna
Thank you Chelsea from Bicton Travel…
Thank you Chelsea from Bicton Travel you have been very professional and your communication has been instant whenever we have required further information .. thank you from Jacquie and Ray looking forward to our Alaska trip
23 października 2019
Opinia niezależna
Holly was a very pleasant & efficient…
Holly was a very pleasant & efficient young lady we have no complaints.
Regards
Harold &Jean Cornthwaite
23 października 2019
Opinia niezależna
Excellent Service
Phil has a really good knowledge of all aspects of the travel Industry. He knows exactly what I like and does his best to get this for me. I would not trust another travel agent as I do him.
23 października 2019
Opinia niezależna
Holiday to Croatia
I found Bicton Travel very professional and courteous - nothing was too much trouble.
I will definitely use them again for future travel
22 października 2019
Opinia niezależna
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