I just have to say that my experience has been absolutely lovely and amazing, all thanks to Susan. She works there and has gone above and beyond to make my experience exceptional. Susan genuinely care... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We order doughnuts regular from BFP For are small bakery ! They are always super quality ! Great service over the phone super helpful and delivery is normally next day or two days max ! Thank y... Zobacz więcej
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A great company which really does try to go the extra mile in regards to customer service. I've dealt with this company for a few years now and although not always have certain items in stock the love... Zobacz więcej
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Customers service is very good ladies (suzan) on the phone make sure u gat the service u need .they help me with the price and if I'm short on minimum order she still make sure I get the free delivery... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Founded in 1932, BFP has supplied bakeries, patisseries and cake makers with wholesale bakery ingredients for close to a century.
Dane kontaktowe
Old Run Road, LS10 2JH, Leeds, Zjednoczone Królestwo
- 01924 223 710
- shop@bfp.uk.com
- bfp-xpress.co.uk
4,6
Doskonała
112 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Only 3 stars as my order wasn’t…
Only 3 stars as my order wasn’t complete & I wasn’t notified until I enquired about the missing item.
2 maja 2023
Odpowiedź od BFP
Leslie,
Thank you for your feedback which is important to us.
We can see that you have ordered from us on a regular basis and the issue of the incomplete order was a one off however, we would like to apologise for any inconvenience. On a positive note we have recently recruited more staff to manage enquiries and ensure the highest levels of customer service through our growth.
BFP Team.
Great customer service
I am a long term customer of BFP, and they always have what I need in stock and deliver quicker than I expect.
They are really helpful too, i recently had an issue with a delivery and Chelsy got it sorted out really quickly and easily.
Awesome customer service thank you!
24 kwietnia 2023
Opinia niezależna
Odpowiedź od BFP
Thank you for taking the time in leaving us this great feedback. It's really put a smile on Chelsy's face today simply knowing her customer service is appreciated.
Thank you again.
BFP Team!
Easy to order online with hassle free…
Easy to order online with hassle free delivery. Great for busy bakers!
16 marca 2023
Odpowiedź od BFP
Thank you for your comments which are much appreciated.
Happy Baking!
BFP
Speedy delivery of all ordered items
Speedy delivery of all ordered items. Only downfall was the lack of communication regarding the delivery date.
30 sierpnia 2022
Opinia niezależna
Unreliable
Previously this company has been great and very fast on delivery. I pay £10 for delivery which to me means it could be done overnight. The last few times however I order and then things are missing or it’s not is dispatched and I have to chase. When after 4 days i phone they can’t tell me when it’s going to be delivered. This is a terribly unreliable way to run a business! Not a happy customer.
24 listopada 2022
Opinia niezależna
A positive experience
After receiving disappointing service from similar companies, I was recommended to contact BFP.
What a difference!!
I was really pleased with the positive, helpful attitude from Chelsea Garforth who responded immediately to all my questions with such a knowledgeable approach of the product.
It was a pleasure to work with her.
5 października 2022
Opinia niezależna
Highly recommended products and service.
Can't fault this company, great products at a good price and their customer service is outstanding, Chelsea is very helpful. They delivery quickly and their delivery driver is a gentleman. Highly recommended products and service. A+
29 sierpnia 2022
Opinia niezależna
Highly recommend BFP
I’ve used BFP for the first time and must say I was amazed by the great service I have received.
Due to me missing the cut-off deliver time my product was delivered later than expected. But having said that, after contacting customer service and asking if I could return it. They were very helpful and arranged for me to return it and gave me full refund. The communication between me and Chelsea was absolutely 100% professional, friendly and she made sure to keep me updated on everything. I will definitely use this company again and I would highly recommend them to anyone. I’ve dealt with many companies like this before but none of them were as willing and helpful. Thank you so much 😊
19 sierpnia 2022
Opinia niezależna
Excellent customer service
Excellent customer service. Keiron, as my account manager, goes the extra mile with weekly follow up contact to ensure my ingredient needs are met on a timely basis.
18 sierpnia 2022
Opinia niezależna
First class service
I ordered items from BFP and there service was first class from the lass in the office to the driver who delivered it thanks again will definitely will use this service again thank you Bfp
15 sierpnia 2022
Opinia niezależna
Odpowiedź od BFP
Good afternoon Michael,
Thank you for your review on the service provided through BFP.
We do our upmost to help our customers and provide them with a first class service, thank you for your feedback.
We look forward to working with you in the future.
Kind regards,
Chelsea
Odpowiedź od BFP
Good afternoon Paul,
Thank you for your review.
We are glad you find the website easy to use, we want to provide a first class service to our customers when using the website by making it a quick and easy process to work with.
We look forward to working with you in the future.
Kind regards,
Chelsea
Great experience with bfp
Great experience with bfp.
Fast delivery, with driver calling well before arriving and great quality products.
Happy customer!
11 sierpnia 2022
Opinia niezależna
Odpowiedź od BFP
Good afternoon Arcadia Coffee,
Thank you for your review.
We do our upmost to help our customers and provide them with a first class service, and we thank you for your feedback
We look forward to working with you in the future!
Kind regards,
Chelsea
Excellent customer service
Excellent customer service from Chelsea who dealt with a query about ordering. I haven't placed an order as yet but I will be doing in the near future. Chelsea was very knowledgeable about products and delivery and I look forward to placing an order.
4 sierpnia 2022
Opinia niezależna
Odpowiedź od BFP
Good afternoon Lee,
Thank you for your review.
We do our upmost to help our customers and provide them with a first class service, and we thank you for your feedback
We look forward to working with you in the future!
Kind regards,
Chelsea
Very pleased with the customer service…
Very pleased with the customer service and response from BFP after our initial enquiry. Received our first order promptly and efficiently. We look forward to using them regularly in the future. :-)
20 lipca 2022
Opinia niezależna
Odpowiedź od BFP
Good afternoon Neil
Thank you for your review.
We pride ourselves in providing a first class service to our customers and we thank you for your feedback.
We look forward to working with you in the future!
Kind regards,
Chelsea
Excellent customer service
I found out about this site last minute and placed an order for an event. Chelsea and her team worked hard to ensure i received my order on time.
This really helped me cater for my event successfully. Thank you so much. I will definitely be ordering again.
3 maja 2022
Opinia niezależna
Odpowiedź od BFP
Good afternoon Harriet,
Thank you for your review.
We pride ourselves in providing a first class service to our customers and we thank you for your feedback.
We are glad to hear that the event was a success and look forward to working with you in the future!
Kind regards,
Chelsea
Excellent service!
Excellent service, from both Chelsea and the driver. Will definitely be ordering again soon!
13 kwietnia 2022
Opinia niezależna
Odpowiedź od BFP
Good afternoon Mariah,
Thank you for you review.
We do our upmost to provide a first class service to our customers and are please to know you have been continuously ordering from us, we thank you for your feedback and custom.
We look forward to carry on working with you in the future.
Kind regards,
Chelsea
I cannot commend Chelsea enough
I cannot commend Chelsea enough. This lady had picked up on a review that I was asked to fill in ,and although I did not directly complain, I just wrote an honest review about a product that I was not happy with.
Chelsea took this on board and sent me a message asking me to go into more detail.
She has looked into the matter and promptly responded to my communication with her.
She has now informed me that she is sending a replacement free of charge.
I wish all company's were so keen to keep their customers happy. Very Happy customer.
Great customer service.
Chelsea , YOU ARE A STAR.
13 kwietnia 2022
Opinia niezależna
Fantastic product delivered to order
12 kwietnia 2022
Opinia niezależna
issues solved and dealt with very well..
We've had issues with a delivery of fragile cases got crushed while with the Couriers, and BFP team dealt with it very well. A straight replacement organised and delivered quick. So far, so good! Defo' recommended !!
11 kwietnia 2022
Opinia niezależna
Great communication about orders and…
Great communication about orders and delivery times and good prices on the products and a good rewards scheme
8 kwietnia 2022
Opinia niezależna
Doświadczenie Trustpilot
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