Really impressive customer service from Lee - quick and clear responses and really helpful. We were deciding whether to go with John Lewis or Better Bed Company and the personal customer service from... Zobacz więcej
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I am impressed. Made a phone call just before noon on Thursday and bed arrived by noon the next day. I would like to thank Lee for his warm and professional approach on the phone and reassurance that... Zobacz więcej
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Second mattress bought from The Better Bed Company, this time for my elderly aunt. As before excellent communication all the way through, asked for later delivery if possible, so I could be there to... Zobacz więcej
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Would thoroughly recommend the Better Bed Company. I spoke to Lee on a Sunday about the availability of a bed. Lee promised to call me the following day, he did. I took delivery of it on the Wednesday... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Better Bed Company has a large range of Beds, Bed Frames, and Mattresses for sale. We offer next day delivery and the best beds and mattress brands. We have information and advice on Beds Mattresses and Life Style for healthy sleep read our Blogs today. If you're looking for ottoman beds, bunk beds, or mattresses we have the solution. With over 40 years of experience in the Bed Industry, you can count on our brand. Our kids beds range is fantastic for your children. We bring high sleepers, cabin beds, and trundle beds with storage to de-clutter the kids bedrooms. Find wooden beds, fabric bed frames, and metal bed frames on the site to offer style to the room. Our adult bed frames also come with storage like drawers and ottoman solutions, this is great as they save space in the bedroom. Choose from a variety of brands like Julian Bowen, Bedmaster, and GFW beds with trust for peace of mind. Check out our social media pages for giveaways and help advice when buying beds and mattresses, to provide trust with the sale. We hope to see you soon at Better Bed Company.
Dane kontaktowe
1 The Old School House, WA6 6PH, Frodsham, Zjednoczone Królestwo
- 08000 987 949
- customercare@betterbedcompany.uk
- betterbedcompany.co.uk
4,4
Doskonała
489 recenzji
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All good!
Good price, good communications, friendly and helpful service. One happy customer and would use again.
15 marca 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Matthew, we are pleased we could provide you with a good service.
If you need anything in the future or now please don’t hesitate to reach out.
We hope to see you soon.
Thanks Better Bed Company
Fabulous mattress, Bamboo Vitality.
Fabulous mattress, Bamboo Vitality and extremely comfortable.
Faultless service from yourselves and the delivery men. Kept updated from purchase to delivery.
Will definitely recommend and purchase from you again in the future.
17 marca 2026
Odpowiedź od Better Bed Company
Hi Bev, we are happy you’re pleased with your new mattress and that the delivery and customer service was great for you.
If you need anything in the future or now don’t hesitate to contact us.
We will see you soon.
Thanks Better Bed Company
I would like to sincerely thank Lee for…
I would like to sincerely thank Lee for the outstanding service he provided. He truly went above and beyond to ensure that I received the bed I ordered the very next day. I contacted him several times, even on Sunday, with different questions, and each time he was patient, professional, and extremely helpful. This has been the best customer service experience I have ever had!
16 marca 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Tatia. We are pleased Lee could be so helpful for you and provided a good service on this occasion.
If there is anything you need now or anytime just contact us and we will help you out.
We hope to see you soon.
Thanks Better Bed Company
Odpowiedź od Better Bed Company
Hi sharjeel, thanks for your kind words. We are pleased your product was good and that we communicated with you well.
We hope to see you soon. If you need anything please let us know.
Thanks Better Bed Company
Delivered on time item has has…
Delivered on time item has has described company very helpful
12 marca 2026
Odpowiedź od Better Bed Company
Hi David, thanks for your kind words. We are happy we could provide a good service for you and the item was as described.
If you need anything now or in the future please let us know.
Thanks again, Better Bed Company
Brilliant company
I would highly recommend Better Bed Company for their competitive prices, quality mattresses & brilliant customer service. I ordered a mattress from them but encountered a problem so I got in touch & Lee was really helpful, he sorted it all out, arranged everything with the warehouse & kept me informed throughout, he also resolved my issue faster than I thought it was going to be so that's a bonus too! I would definitely use this company again & would be happy to recommend them to others too.
12 marca 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Laura, we’re are happy Lee could provide you with a quality service. We are also pleased you like your mattress and would recommend us to anyone.
If you need anything now or the future dont hesitate to contact us.
We hope to see you next time you need a bed or mattress.
Thanks again Better Bed Company
10/10 Customer Service!
I had to contact customer service as I needed a delivery address change– the response was incredibly prompt and helpful. Lee solved my problem in seconds and the experience was seamless.
9 marca 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Val, thanks for your kind words. We are glad you liked the service.
If you need anything now or in the future please don’t hesitate to get in touch.
We hope to see you soon.
Thanks again. Better Bed Company
Very helpful and kept us informed
Very helpful and kept us informed . Arrived really quickly
2 marca 2026
Odpowiedź od Better Bed Company
Hi Kim, thanks for sharing this. We are happy you liked the service from us, and we could be so helpful.
We hope to see you soon. If you need anything now or in the future, please let us know.
Thanks again, Better Bed Company.
Tracking didnt work via shop app but delivery was made and confirmed by seller
Nice mattress, arrived slightly late but the seller replied to me quickly when i enquired and the matress was delivered
4 marca 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Shaun, we are happy you’re pleased with your new mattress.
Sorry for the slight delay on the mattress delivery.
If you need anything now or in the future, please don’t hesitate to reach out.
Thanks Better Bed Company
Odpowiedź od Better Bed Company
Hi Babatunde, thanks for your kind words.
We are happy we could provide you with a patient and courteous service.
We hope to see you soon. If you need anything, don't hesitate to ask, now or in the future.
Thanks again. Better Bed Company
FIVE STARS Better Bed Company 👏🏼
Better Bed Company are both competitive in price and quality.
The Ottoman Bed I ordered was exactly what I was looking for and at least a third of the price of other retailers.
The delivery was within a week, the items were well packaged, and the drivers were both courteous and friendly, having telephoned me in advance of their eta.
Excellent all round.
Thank you,
Steven G
2 lutego 2026
Odpowiedź od Better Bed Company
Hi Steven, we are pleased that you liked the delivery service and your new ottoman bed frame.
Don’t hesitate to reach out if you need anything in the future.
We hope to see you soon.
Thanks Better Bed Company
Excellent service
Excellent service. Kept in touch from order to delivery. Will definitely order from you again when we next need a bed or mattress
Thankyou.
Your delivery men were v good as well.
24 lutego 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Tim, we are happy you liked the service and you’re pleased with your new bed and mattress.
Please don’t hesitate to reach out now or in the future if you need anything.
Thanks Better Bed Company
Great Price, Efficient, Friendly, Worth a go!
I placed an order for my new home but then the date changed for the move in date. Lee from the better bed company was super efficient and delayed the delivery date for me so it coincided with the new move in date. Top notch service and I am really pleased with the mattress I bought. If you get the chance give these guys a go definitely worth it :)
5 lutego 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Carl, we are pleased Lee did a great job for you on this occasion.
We are happy you like the new mattress also.
If there is anything you need in the future or now, please let us know.
We hope to see you soon.
Thanks, Better Bed Company
Good Quality, very pleased
Ordered a bed and mattress, very pleased, bed delivered as arranged. Lovely, nice quality, good price. I highly recommend this company. I had a slight hiccup with the delivery company, but Lee at Better Beds got it sorted for me.
17 lutego 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Margaret, thanks for your kind words we really appreciate you adding this review!
We are Happy Lee could be so helpful for you.
If you need anything now or in the future don’t hesitate to contact us.
We hope to see you soon.
Thanks Better Bed Company
Odpowiedź od Better Bed Company
Hi Ross, thanks for your kind words. We hope to see you soon.
If you need anything now or in the future don’t hesitate to ask.
Thanks Better Bed Company
Highly recommend!
Highly recommend!! Didn't have the bed I originally wanted. However Lee contacted me and said there was one similar and sent me a link to look at it. Helped with a couple of queries too and very fast delivery!! Thankyou lee and team
9 lutego 2026
Odpowiedź od Better Bed Company
Hi Lisa-Marie, thanks for your pleasant review. We are happy we could help you out with a triple sleeper bunk bed.
If you need anything now or in the future please let us know.
Thanks again Better Bed Company
Avoid- con artists
Ordered a double bed, wrong item sent that wasn’t as described or in the photo of the item I ordered. After much arguing with Lee and insisting to keep, they agreed to collect- then they went silent with my money and the item collected leaving my son without a bed for weeks. Chased and chased- Had to get PayPal involved in the end to reverse the charge. Absolute crooks
11 marca 2025
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Louisa-jayne Petherick, i think you have the wrong company. We are the Better Bed Company based in Cheshire. I have now flagged this review. Thanks Better Bed Company
We still don't know who you are.
I can see we have an order with someone with the same name in 2024 but that is obviously years ago.
I can see the order now from 2024. This a review from 2 years ago, so i can't remember that much about it. It was because the supplier had put the wrong legs on the product image and hadn't updated the image, and told me that the leg colour had changed. We came out and collected the bed, and you hadn't told me they had been out, so i didn't refund you. If you had of emailed me i would have done a refund at that time. There is only me in the company so it's hard to keep on top, sometimes the supplier doesn't tell me when a bed has been collected. Thanks Better Bed Company
Odpowiedź od Better Bed Company
Hi Rhianna, we are pleased you like the new bed and the colour is perfect for you.
If you need anything else please let us know.
Thanks Better Bed Company
Great service
Great service, sorted out a delivery address error straight away for us, highly recommend!
2 lutego 2026
Odpowiedź od Better Bed Company
Hi Nicola, thanks for your kind words. We are please we could be fast with your address and provided a good service for you.
If you need anything now or the future don’t hesitate to get in touch.
Thanks again Bretter Bed Company
Poor Customer Service and Returns Policy
I was not able to return an item despite it being new and unused. The websites return policy is ambiguous at best and I received an informal response saying the item would 'have to go in the skip'. There was no effort to try and resolve the issue despite the website claiming they 'pride themselves on service' and 'want you to be happy with your purchase'. I am now out nearly £500 for an item that I cannot use. Really disappointed with this company and would not recommend.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Better Bed Company
Hi Stacey, this wasn’t our fault and the mattress was stated what it was. Because you unrolled the mattress we can’t take this back due to us now being at fault.
We hope you get sorted out. You need to check what you are actually buying next time.
Thanks Better Bed Company
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