BestForeignExchange Recenzje 12 537

Really easy to sort out my foreign currency, my only gripe would be that I was sold a buy back guarantee for about £4.95 so that they’d buy back any unused currency at the same rate at which I bought it, but when I took it back they said that only the first £500 was covered by it. This was categorically not explained to me when I bought the currency, so I found it quite annoying.

Very convenient and easy to use if your working in London

Excellent service and the conversion rate is the best.

I always use BFE when I am near a branch and my recent experience was as good as usual. Checked rates beforehand and BFE was the best in the High Street, ordered on line and collected in the Victoria branch that afternoon. Very friendly assistant and a smooth process

Easy to order, and apart from having to queue somtimes, easy to collect. Staff always helpful and attentive.

Very friendly and helpful people working at the branch.

All good. No problems.

The best rates in London BUT today was a bad experience.
At 2.15 I looked at their web site which was quoting a USD rate of 1.2085. As instructed I rang to agree a "large" exchange and agreed a rate 1.2100. At 4.15 I turned up at the Canary Wharf to pay and collect my dollars. I was kept waiting while the counter staff held a long telephone conversation and then told that the rate was not going to be honoured and I would have to pay a higher price. The computer terminal correctly recorded the agreed rate but I was offered a rate of 1.20 "take it or leave it", an increase of £62 in the price. At the time of this offer the web page was quoting a rate of 1.2081; £50 less than the revised deal being offered to me. After some acrimonious discussion with the counter clerk's head office and a referral to a "senior manager" they managed to offer me the rate currently on the screen on my phone. So this performance ended up costing me £11, an hour of my time and a downturn in my mood.
BestForeignExchange is just one of the many brands that FEXCO (a giant Irish currency trading company) trades under. I am surprised that they are prepared to sully their reputation and repudiate a deal made in good faith for £11.

In response to your reply. The branch was Canary Wharf and the review was about BestForeignExchange which quotes higher rates in central london than your other brands. The transaction date was 09-01-23. Payment for the currency was at 16:49. We have already discussed this transaction by email but I have received no satisfactory explanation; I then suggested you respond publicly to my review.
It is now 8th February. The promised contract has never happened so I assume they have reviewed their actions and decided that reneging on an agreed deal is acceptable behaviour.
It's now 1st March. I've heard nothing from FEXCO so I guess they are happy that they have behaved in accordance with their ethics.