Bestcigliquid Recenzje 

224
Wynik TrustScore: 3 na 5

3,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered a few times now and what a fantastic vape liquid company this is! Brilliant flavour of product ( strawberry mint or Raspberry mint for me), decent delivery time and pricing. It is so nice that... Zobacz więcej

Oceniono na 1 z 5

Ordered 6 Bottles of eliquid when the package arrived the packing had been damaged in transit & only 1 bottle was received. I immediately email bestcigliquid & had a response stating they would ship t... Zobacz więcej

Oceniono na 5 z 5

Processing/shipping took a bit longer but they we're upfront about it, so nothing to complain here! Good thing about package being 10 days in transit is that it means liquids are already steeped whe... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Had been using them for a while but stock is too often unavailable, last straw was them sending my last order but I ended up paying Royal mail due to not enough postage paid by sender. This review h... Zobacz więcej

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Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

224 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,0

Wszystkie recenzje

(224)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 3 z 5

Juice 👍 Delivery 👎

Been a customer with these guys for a long time.
Always appreciate that the juice is fresh mixed and takes a couple of days.
I have been let down in the past with missing nicotine shots and juice replaced as the one I have ordered became out of stock. (£10 to take a gamble on something you may not like).
There was a time when delivery was taking a while, so I started to use someone else.

Then I saw a post on facebook advertising next day delivery. I ordered early Wednesday morning and my juice finally arrived the following Tuesday.
Now on the website it says 1-2 days mixing time and Hermes next day take priority and Sat-Sun delivery.
I paid £4.99.
I sent them a email to ask for a refund on the postage on Friday 20th as I feel it's a bit of a con advertising next day delivery.
Still haven't heard anything back.
My order is fine and the juice is lovely as always but I can order from my other guys on a Friday and get my order on a Saturday!
I don't mind waiting but advertising next day and not fulfilling that and then not replying to emails (which is mentioned a lot on here and Facebook page), doesn't really do you guys any favours, when you do produce some awesome juice! Sigh..

26 sierpnia 2021
Opinia niezależna
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Odpowiedź od Bestcigliquid

Hello Jim
I will be very happy to refund you for your £4.99 shipping costs not a problem. Customized E-liquid takes time, we have ratios and Nicotine strengths you cant find anywhere else and yes we are extremely busy esp when we have promotions.
We have a mixing time of 2-3 days this is stated on the website. Once your item is mixed and packed its then shipped. Many customers use the 2-3 day option and 90% arrives in 2 days. Next day option works well and in many cases orders arrive Next day. We have no control how fast Hermes deliver a Parcel, once shipped its in their hands.
Im very glad you enjoy the juice and enjoying the promotions.
Andy from BCL

Oceniono na 1 z 5

Ordered one month ago and (almost) nothing happened.

Order placed 27/7 and confirmed soon after. Then no sign of life for 3 weeks even after several mails form my side.

17/8 finally being told that the order has been processed but was sent to another address. Also being told that it is sent again but this doesn't show on the tracking app from Hermes.

It is now almost a month and I an still writing mails and get no answers.

I think I don't need to state that I am still waiting for my order after almost one month.

26 sierpnia 2021
Opinia niezależna
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Odpowiedź od Bestcigliquid

Hello John, if i can have your order number i can find out where this order has got to. Emails are answered on a daily basis

Oceniono na 1 z 5

This seller is knowingly selling goods out of date

Placed my order on 24/7 with royal mail second class option. After a week I emailed in to the sales team to check on things. Today the items arrived, 12/8 - 18mg shots of nicotine. Unfortunately, they are not the same branding and packaging as the ones on the website, and the Use By Date on them is 27/11/2019

12 sierpnia 2021
Opinia niezależna
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Odpowiedź od Bestcigliquid

Hello Steven
Please ignore the use by date, this should have been changed when printing with these new labels.
Your order was shipped shortly after 24/7 with Royal Mail and deemed lost in transit.
We have to wait a short time for your order to show as it still do.
During this time, we changed to a new shipping provider HERMES which is much more reliable and your resent order was shipped with them.
Sometimes delays can happen beyond our control.
Keep safe



Oceniono na 1 z 5

I have always had good service but my…

I have always had good service but my order was short of the nicotine. I emailed twice over the last 2 weeks and no reponse. I have however recieved almost daily emails about their latest deal.

Can someone please have a look at the emails coming in?

21 lipca 2021
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Odpowiedź od Bestcigliquid

Hello Pauline, im very sorry about this but we do not seem to have any emails from you in regards to missing Nicotine shots. We shall have these in the post tomorrow morning. The latest deal Emails are from a completely different email software.

Oceniono na 1 z 5

😡😡😡

I made 2 orders the first one was on 12 April till now I didn’t receive it I contact them they said they’ll check it and come back to me from that they didn’t reply my emails.

16 lipca 2021
Opinia niezależna
Oceniono na 2 z 5

Don't order from this lot if you're in…

Don't order from this lot if you're in a rush!
4 10ml bottles of flavours still haven't arrived after 7 days.
I could've walked there and back in a half day, they're only down the road from me.
Last chance saloon, fellas.

14 lipca 2021
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Odpowiedź od Bestcigliquid

Hello Andrew, your tracking number can be found on your account. We had this order shipped a few days ago, RM has updated their tracking and your tracking number can be found here; BN442311296GB. Now, we do have a processing time of 2-3 days not including weekends due to our flavours being freshly mixed and prepared, this is stated on the website. Your order should be with you at anytime. Kind regards DEAN

Oceniono na 5 z 5

Excellent products and excellent…

Excellent products and excellent customer service
The delivery is not hte quickest but it was free

I would reccomeend them thoroughly

13 lipca 2021
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Odpowiedź od Bestcigliquid

Thank you very much for the review, be sure to vote for is in this years vape awards: https://www.ecigclick.co.uk/ecigclick-vape-awards-2021/

Oceniono na 5 z 5
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Odpowiedź od Bestcigliquid

Thank you very much for the review, be sure to vote for is in this years vape awards: https://www.ecigclick.co.uk/ecigclick-vape-awards-2021/

Oceniono na 5 z 5

Very customer-oriented company

Very customer-oriented company, I like their attitude. Always available to help. I had recently issues with a package, which was lost during shipping and they re-sent it to me with no additional charges. I had tried till now only 3 liquids from their vast selection and I can say that they're excellent. Highly recommended!

11 lipca 2021
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Odpowiedź od Bestcigliquid

Thank you very much for the review, be sure to vote for is in this years vape awards: https://www.ecigclick.co.uk/ecigclick-vape-awards-2021/

Oceniono na 5 z 5

Absolutely amazing company

Absolutely amazing company. I have used them for years and wouldn’t dream of going anywhere else.

11 lipca 2021
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Odpowiedź od Bestcigliquid

Thank you very much for the review, be sure to vote for is in this years vape awards: https://www.ecigclick.co.uk/ecigclick-vape-awards-2021/

Oceniono na 5 z 5

FAULTLESS!!!

Been purchasing from BCL for a few years now, can't match the quality, price and service anywhere else. Great job BCL!!

11 lipca 2021
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Odpowiedź od Bestcigliquid

Thank you very much for the review, be sure to vote for is in this years vape awards: https://www.ecigclick.co.uk/ecigclick-vape-awards-2021/

Oceniono na 5 z 5

First purchase..

Ok this was my first order from BCL and so far so good- prices/choice/discount codes/freebies/quick dispatch, next is trying the goods! Might take a little time before i get to that point to allow the juice to steep, but hopefully they will be as good as everything else!

11 lipca 2021
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Odpowiedź od Bestcigliquid

Thank you very much for the review, be sure to vote for is in this years vape awards: https://www.ecigclick.co.uk/ecigclick-vape-awards-2021/

Oceniono na 5 z 5

Great quality eliquid at reasonable…

Great quality eliquid at reasonable prices. Highly recommended.

11 lipca 2021
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Odpowiedź od Bestcigliquid

Thank you very much for the review, be sure to vote for is in this years vape awards: https://www.ecigclick.co.uk/ecigclick-vape-awards-2021/

Oceniono na 5 z 5

I've been using bestcigliquid for a long time and will continue to do so.

I've been using bestcigliquid for a long time now never had any issues. Andy and his team go that extra mile to make sure the products are to the standard we expect and even when issues beyond there control happen they always go above and beyond to get the job done and for the discount codes and the extras added to orders I have never seen companies do this to the extent they do. Its a winner for me.

8 lipca 2021
Opinia niezależna
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Odpowiedź od Bestcigliquid

Thank you for the review Albert, im we are very happy to have you as a valued customer.

Oceniono na 1 z 5

Used to be great, now very poor

I have been a customer of this company for many years and always been really pleased with them. Delivery was fast and you could ring up and speak to a lady called Lesley who was extremely helpful. Recent order is entirely different. I have been waiting for two weeks, have emailed and asked on Facebook (with order number) and had no response whatsoever. Bitterly disappointed, and so should they be for probably losing a previously loyal customer.

30 czerwca 2021
Opinia niezależna
Logo Bestcigliquid

Odpowiedź od Bestcigliquid

Hello Christine, as stated in the email i sent you earlier today your first order had gone missing in transit, now we have to wait a a while to see if this order will show before sending another one out. The order you made was of Bottle Shots and you have actually stated you have ordered the wrong e-liquids. We had recently had some issues with or email server and this was notified through email on a number of times. We are not always on Facebook but messages are picked up. We have thousands of very happy customers here at BCL and many issues are sorted out very quickly. The Facebook group is for vaping related questions and chat and not lost orders or order queries, messaging me directly is a good option if our email account is down. We will be more than happy to resend out the right order for you no problem.

Oceniono na 1 z 5

Still waiting for an order for 2 weeks :/

Placed an order on the 26th of may, today the 11th of June still waiting and I am in London.

I entered the wrong postcode on the order, they take three days to process orders, I sent an email alerting them and changed the address on my account.

No acknowledgment of the order, fast forward I chased last week and they replied asking me to give them the address again, I emailed instantly and guess what still no order.

It's unfortunate as they have been recommended to me by three good friends, by vaping forums and YouTube channels.

I was really looking forward to this and have been on their site numerous times looking at what to order next, but this experience doesn't give me much confidence sadly.

Update after contacting via Facebook group,I have been informed it's been returned to sender, this could of all been avoided.

Such a shame as they seem like an ok outifit with a great product, I wil happily amend this review to a positive one, if they can make up for this.

11 czerwca 2021
Opinia niezależna
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Odpowiedź od Bestcigliquid

Khalifa, we have messaged you on your Facebook and via email in regards to this order. It seems that the change of Postal Code was missed by us and your order is flying its way back to us. We apologise for this and we will rectify this issue as soon as possible.

Oceniono na 5 z 5

Nothing but brilliance

Super fast delivery of products, impeccable service all queries answered rapidly.. Can't fault this company. Should be more businesses that are like this.. Will continue to purchase goods from this company. A* keep up the awesome work!

9 czerwca 2021
Opinia niezależna
Logo Bestcigliquid

Odpowiedź od Bestcigliquid

Thank you very much for your review, im very glad you enjoy what we do here at BCL. Leave a message on your next order and we will throw you in a free 100 ml E-liquid. Regards

Oceniono na 1 z 5

Placed an order in January and after 10…

Placed an order in January and after 10 weeks nothing has arrived. Emailed customer support on a number of occasions and they simply don’t bother to reply, so that’s £30 down the drain. I won’t shop here again, there’s other, better places, to spend my money where I actually get what I paid for.

24 marca 2021
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Odpowiedź od Bestcigliquid

Hello Paul
All our email inquiries are answered on a daily basis, Message back with your order number so we can look into this in more detail. 10 weeks is pretty poor going, we have had no emails stating this.
Customer has not left a order number or contact information in regards to this order.

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