Bernardo Recenzje 

On September 7, 2026, I purchased a pair of loafers from their website. I opened the box on September 12, submitted a return request because the shoes were severely worn, stretched out and I considered this to be damaged and inconsistent with the purchase of new shoes. Due to the wear and tear of the shoes by the previous purchaser. I called customer service at (646) 663-1944 on 9/14/26, 9/15/26, 9/16, and October 1, 2026, at 11:31 a.m. Once they heard my voice, your customer service representative hung up the phone, and when I immediately called back, I was sent to voicemail. I recommend that they improve their operations to ensure that used and worn shoes are not re-sold as new. And obtain better customer service. If you are interested in a Bernardo, purchase them from a retailer like Neiman Marcus or Saks. Right now until they improve, I would not purchase any Bernardo shoes.

Throughout the years, I have purchased several pairs of Bernardo shoes. This year, I have noticed a significant decline in product quality. I ordered two pairs of shoes in November 2025, a pair of booties and a pair of pumps. The pumps were too small, but I wore the booties to work the next day. By lunch, I had to change shoes. The zipper on one bootie would not stay up. I called the "customer service" phone line and left a message. I completed the online return form for both shoes and received approval for the returns, noting the booties were defective. Weeks later, I am still trying to get my money back!!! I have been informed that I am ineligible for a refund due to the faulty booties. UNREAL!!!!!!!!!!! They have lost a once-loyal customer.