Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is th... Zobacz więcej
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Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... Zobacz więcej
Reakcja na opinię
For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... Zobacz więcej
Reakcja na opinię
I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or... Zobacz więcej
Informacje dotyczące firmy
- Sklep z kawą
- Hurtownia kawy
- Kawiarnia
- Palarnia kawy
- Restauracja serwująca drugie śniadania
- Restauracja śniadaniowa
Napisane przez firmę
BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.
Dane kontaktowe
HQ, 7 Iron Gate, DE1 3FJ, Derby, Zjednoczone Królestwo
- 01332725146
- info@bemorebear.co
- bemorebear.co
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Awful service, great coffee
I have a subscription for their Hometown coffee. It takes over a week to arrive after payment and when it does arrive, the roast can often be 2 or 3 weeks old. I have e-mailed them about the coffee getting sent out not being as fresh as can be, but I never received a reply. So those points stop me giving them a 5 star review. What stops me cancelling my subscription, and giving them a 1 star review, is the fact that the coffee is fantastic.
Brunch menu
I booked Bear in Derbion for a family meal at 5 pm. I particularly wanted the brunch menu which said available all day on the website. There was no time limit stated on the website. I emailed with my booking and queried the time limit for brunch, but got no reply. When we arrived I asked about brunch again and was told it finished at 4 pm and no they would not make me anything from this menu. Very disappointed and also I didn’t realise you had to order from the bar for all 8 of us. So no dedicated staff member to look after us. Food okay, but sorry we won’t be back for a family meal with you again as not what we expected.
Late delivery
The birthday present I ordered for my sister was delivered late. I ordered 6 days before the date. Sadly it was not within the delivered 3 - 5 promise.
On the tracking the order only started to move when I chased up with an email
Contacted customer service after late delivery - no response.
Poor delivery and customer relations
Wonderful new Nottingham cafe
Enjoyed an exciting vegan breakfast and was looked after by lovely people. A really positive addition to Nottingham.

Odpowiedź od BEAR
First time I'd been to Derby for a…
First time I'd been to Derby for a while, saw this place and thought I'd drop in and get a takeaway coffee wasn't very busy in there, ordered a takeaway coffee waited and waited and waited there was no rush good job I wasn't in a rush the service was so slow especially since not being very busy I hate to go here when it is, the drink did taste nice thou that's why I'm giving 2 stars

Odpowiedź od BEAR
We always love coming to Bear for…
We always love coming to Bear for brunch, but have come for the second time on a Saturday night and the food and cocktails are fantastic! Honestly, the food could not be better and the atmosphere and service is brilliant. Would highly recommend!

Odpowiedź od BEAR
Store clean
Store clean, staff friendly & helpful, coffee excellent as was the food. Toilets clean & tidy.

Odpowiedź od BEAR

Odpowiedź od BEAR
I ordered a latte and a cake at Bear on…
I ordered a latte and a cake at Bear on 4 August 2023 at 10.57. I ask to sit down and the lady said she would bring my latte and cake to me. I waited for several minutes and approached to counter to establish where my order was. My order was ready but placed on the bar, where it was not visible to me. I took the order to my table, but had to get some cutlery, as non where provided. 1 saw the lady, who took my order, picking up dishes from other tables. I approached the lady and asked why i had not been given my order, her response was she is the only one taking orders.
Perhaps Bear needs to employee more FRIENDLY staff, as opposed to staff multitasking.

Odpowiedź od BEAR
The best coffee ever
The best coffee ever !
Thank you a lot for making my day better.

Odpowiedź od BEAR

Odpowiedź od BEAR
chefs not professional
Chef playing with her phone every 2 minutes, then putting her hands on my food with me sitting 2 metres away from her (open kitchen reataurant) . 20 mins waiting time for simple bacon and hashbrowns 😁
FYI . Mobile smartphone carries more viruses and bacteria than you can find on toilet seat . I've seen no gloves , no hair protection , only lots of laugh and banter and singing ??? You are not that good and overpriced too . Food was only a bit above average (presentable maybe ) and premises pleasant . But not very far from 8 quid breakfast apart from that .

Odpowiedź od BEAR
Coffee choice world class
Since Bear opened at Northwich we have been frequent customers for coffee,breakfast,or brunch.As long timers this we have got to know the staff and vice a versa.We wish to single out Alfie who is not only a competent barista with the beans but a welcoming and smiling face.

Odpowiedź od BEAR
My Bear adventure ...
I've been drinking Bear since 2021. Their hometown blend is perfect for everyday use, and I use it to make lattes and americanos. Delicious!

Odpowiedź od BEAR
Great value coffee subscription
Great value coffee subscription.
I'm a regular in store but like to have the same beans to brew at home. Using the subscriprion service ensures I never run out. Goes without saying that the quality of the coffee is superb.

Odpowiedź od BEAR
Really disappointed with my first visit…
Really disappointed with my first visit here. I was looking forward to the Buddha bowl but it didn’t live up to its expectations (or name for that fact) not only was it a PLATE but for £9 all you get is 3 small falafels cut in half, a smear of Humous and a tablespoon of grains with spinach. As a starter it would be tasty, as a main for lunch as it was listed I was very underwhelmed. A Buddha bowl is supposed to be a BOWL filled to the brim with a host of tasty delights, and whilst everything listed on the menu was present, I was just sorely disappointed with the quantity for the price.

Odpowiedź od BEAR

Odpowiedź od BEAR
Mail order coffee capsules
Mail order coffee capsules. Good quality coffee in compostable capsules.

Odpowiedź od BEAR
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