I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
easy to order online. Chat online easy to use. I placed an order for two items about an hour ago and need to replace one item for another item in another size. Chat online responded immediately let... Zobacz więcej
I recently purchased a knitted cardigan in Khaki colour in a S/M It exceeded what I thought it was going to be, quality is great, colour and size were true to description and size. I’m a 10 and I w... Zobacz więcej
It is a bit confusing with all of the coupons to use- easier with a straight 15% off everything Also reviewed order in Canadian dollars which makes a huge difference unfortunately😞 I love the it... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Bellelily is a one-stop online shop featuring the latest in women's fashion, accessories, home decor and more. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of our customers. Our professional customer service team is always available to help you. If you have any questions, please feel free to contact us.
Dane kontaktowe
Stany Zjednoczone
- service@bellelily.com
- bellelily.com
Inni użytkownicy przeglądali również
Shocking cheap nasty clothing doesn't…
Shocking cheap nasty clothing doesn't fit properly cheapest materials ever used tried for refund offered £15 on a ,£48 order had to get paypal to step in after bellelily refusing for 7 weeks paypal found in my favour 🛑🛑avoid at all costs🚫⛔️❌️
And now you contact me after 7 weeks and me putting it on trust pilot and having to go through PayPal your a shocking company please do not use this company to much hassle ( updated to reply on 2/8/23
26 czerwca 2023
Opinia niezależna
Odpowiedź od Belle Lily
Hi, Bev from sheffield,
We understand that this can be disappointing that the item does not meet your expectations and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order through your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
CUSTOMER SERVICE
Why is it so difficult to contact customer service? I want to make a partial returns, but cannot find the address!??
26 lipca 2023
Opinia niezależna
Odpowiedź od Belle Lily
Hi, Toni-Lee Wilson,
We understand that this can be disappointing that the item does not meet your expectations and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order with your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
I have ordered from this site multiple…
I have ordered from this site multiple times.
However, this last time I ordered my shipment got lost in transit. I reached out asking if they could locate. They sent me new tracking details to which I still never received the items. I reached back out asking for a refund or a replacement of all my items. They had all but one item still available. They asked if I could choose another item for the same amount which I still had items in my wishlist. Chose one in its place and my shipment made it to me in less than a week. I am always very pleased with items I receive but this time Customer Service was excellent!
24 lipca 2023
Opinia niezależna
Very helpful
25 lipca 2023
Opinia niezależna
exchange
I ordered a dress per measurements but it was much to large. I contacted customer service and was offered 1/2 of what I paid for a refund, so I didn't have to hassle with returning the item over seas. I replied back and requested an exchange for a smaller size which they agreed to but asked to confirm measurements. I confirmed measurements and suggested a refund if they couldn't do an exchange. I offered to mail the original dress back. I was told to mail the dress back and they would issue a refund. I replied back and said on second thought if you can't do an exchange just send me my partial refund. They replied back saying they would send a smaller size and not to worry about mailing the original dress back. I was asked to write a review and told they would send the smaller dress out asap. So, I will say this has been a difficult process, but I'm giving a 5 star review because the situation has been resolved and customer service has been extremely helpful. If I don't get the replacement I will update this as I see fit.
19 lipca 2023
Opinia niezależna
STAY AWAY FROM THIS COMPANY!
STAY AWAY FROM THIS COMPANY!
Goods came quickly but I chose to return some for a range of issues. However, the company will not supply me with an address/return label.
Instead they first tried to explain that I should have used the size chart (I did) and that differences between the picture and the item is just a risk you have to take with online shopping. They wanted me to send my body measurements and photos of the items so they could send an exchange (not sure what I was meant to do with the originals though).
When I still demanded a refund, they suggested I keep the items (which are unsuitable and I can't use, so why would I want them?) and I take a partial refund (which wouldn't be enough for me to purchase from elsewhere!).
I have rejected this offer and am waiting to hear from them about the next step, however, from reading these reviews, I'm not hopeful I will get my money back!
21 lipca 2023
Opinia niezależna
Odpowiedź od Belle Lily
Hi, Lindsay G,
We understand that this can be disappointing that the items don't meet your expectations and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
Great customer service and I love the…
Great customer service and I love the clothing.
17 lipca 2023
Opinia niezależna
Customer service rep was helpful with…
Customer service rep was helpful with returning items was resolved quickly.
20 lipca 2023
Opinia niezależna
Delivered in less than 2 weeks!
Delivered in less than 2 weeks!! Lovely clothing! Feels really well made not cheap! Looks exactly like they do on the website! Customer service is amazing! Will defo be using again
17 lipca 2023
Opinia niezależna
This company is AMAZING
This company is AMAZING! I ordered the wrong size and they went above and beyond to help me out! I ended up giving the smaller one to my daughter and it fits her perfectly and the quality of the bathing suit was excellent! Great customer service! I’ll definitely be ordering from them again!
12 lipca 2023
Opinia niezależna
Excellent customer service and I love…
Excellent customer service and I love my new dress! Will definitely order from them again!
13 lipca 2023
Opinia niezależna
Ive ordered multiple times from this…
Ive ordered multiple times from this website and have been extremely happy with the products and their timely manner of replying when I had questing highly recommend!!
12 lipca 2023
Opinia niezależna
Love the product
I ordered a shirt that was too small and they sent me a new one very quickly. Love the product!
8 lipca 2023
Opinia niezależna
Great customer service
I recently ordered from Bellelily & accidentally ordered the wrong size (my mistake) customer service got back to me very fast and made the exchange easy. Everything else I ordered (in the correct size) was great!
3 lipca 2023
Opinia niezależna
Sizing
Had an issue with sizing and contacted customer service. They got back to me and have sent me a new product free of charge.
5 lipca 2023
Opinia niezależna
Excellent quality and value for money.
Ordering my dress was really easy and the website is very user friendly. I had a question for customer service on sizing and they replied to my email promptly with all the all of the information I needed. The dress arrived within a week of ordering and the quality of the item is really excellent for the cost. Would definitely recommend.
23 czerwca 2023
Opinia niezależna
Adorable, comfortable and sexy
I bought this adorable top that is sooo comfortable and washes like a dream.. it curves at your waist which makes me feel slimmer!!! I wear it alot and I don’t wear short sleeves!!
11 maja 2023
Opinia niezależna
This company is a complete scam
This company is a complete scam. They advertise products that are photo enhanced. You will not get what you see
1 czerwca 2023
Odpowiedź od Belle Lily
Hi , Jami,
We understand that this can be disappointing that the item is not fit for you and we apologize for any inconvenience caused.
We are committed to providing shoppers with lower price, high quality, suitable, and exclusive fashion products. Our products are basically the same as the pictures. If our products don't meet your expectation, we will do our best to help you reduce your loss.
We support returns/exchanges. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
Since we cannot verify the order with your name, we still hope to contact you to further verify the status of your order so as to provide you with a suitable solution.
We understand it can be difficult to be patient and understanding in these circumstances, and we thank you in advance for your cooperation and understanding. Your support and loyalty means a lot to us and we are committed to providing you with the best service and products.
Any further issues, please respond to our customer service: service@bellelily.com directly.
Best regards!
Best online store for cute clothes
Best online store for cute clothes. Nice experience for buying beautiful clothes.
1 lipca 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.