Avoid this brand at all costs.
Avoid this brand at all costs.
I made the mistake of ordering from them twice.
The first order was delayed for over six months. Every time I asked what was going on, the apparent owner contacted me on Instagram with yet another excuse, yet another promise, and yet another shipping date. None of them were ever kept.
While I was still trying to give them the benefit of the doubt, I was offered a 20% discount as an apology and personally assured that a second order would be different because production had supposedly moved to Europe. I trusted them. That was my mistake.
The second order followed the exact same pattern. More delays. More excuses. When I asked to cancel both orders and get my money back, the company refused to issue a refund and I was met with more confused explanations on why they wouldn‘t refund me (which were obvious lies btw).
For example after waiting more than six months, I finally cancelled my first order. The day before, I had been told it would take another week before it could be shipped. Suddenly, as soon as I asked for a refund, I was told the package had already been shipped and therefore could no longer be cancelled. When I asked for a tracking number to verify this, I wasn’t given one—instead, I was met with yet another excuse and told to wait again.
So after experiencing all of this, I no longer believe these are honest delays. The communication felt like nothing but excuse after excuse to keep me waiting in hopes the deadline for my right to chargeback runs out.
I wouldn’t trust this brand with another cent. Don’t buy from them!!