Beeyay Recenzje 163

Odpowiedź od Beeyay

13 paź 2021

Hi Noam,

We have looked into your feedback and can see that your tickets were electronic tickets delivered via mobile transfer.

* A ticket transfer invite was sent to you on Monday 4th October at 09:48.
* We can see that you subsequently accepted the invite and received your tickets into your Ticketmaster account on Monday 4th October at 20:11.

As this does not reconcile with your review we request that you contact us as soon as possible so that we can discuss this further or that you update your review to reflect the fact that you received your tickets.

Kind regards,
Beeyay Support

Odpowiedź od Beeyay

Zaktualizowano 6 paź 2021

Hi Anthony,

We have investigated this issue further with your hotel and they have confirmed in writing that the tickets were handed over to you on Monday 4th October.

We find your review an inaccurate account of events and particularly disappointing given the extra efforts and customer care that we went to, to ensure that you received your tickets for the event due to your travel from the US.

We have looked into the history of events leading up to your review which we have outlined below.

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We were in regular communication with you in the run up to your departure to the UK for the event, advising that due to the late availability of the tickets, the safer option would be to deliver them to a trusted address in the UK.

Your tickets were dispatched to the hotel address you provided on Thursday 30th September and delivered and signed for on Friday 1st October. We advised you that the tickets were on the way once dispatched, and provided you the tracking details at that point. Once they were delivered you were also sent an update confirming this.

When you checked into the hotel on Monday 4th October you sent us a message to say that the hotel could not find your tickets. We responded to your message immediately with the relevant recipient details, tracking links and advising you to check with the hotel staff who was on duty at the time. We did not hear back from you subsequent to that message. Having not heard from you, we made two attempts to contact the hotel, the second of which we spoke with a member of staff who confirmed to us that your tickets had been found and given to you.

We have not had any contact from you since indicating that you did not have your tickets.

We have contacted your hotel again today, Wednesday 6th October via telephone and they have confirmed that the tickets were handed over to you on Monday subsequent to your last communication to us. They have confirmed this in writing to us as well.

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As this does not reconcile with your review we request that you contact us as soon as possible so that we can discuss this further or that you update your review to reflect the true nature of events.

Kind regards,
Beeyay Support

Odpowiedź od Beeyay

6 paź 2021

Hi Mia,

We can see that you have downloaded your tickets on Monday 4th October.

We are sorry about the late availability of tickets for this event. The timing of ticket release is outside of Beeyay's control however and is down to the primary distributor. We actively monitor all delivery deadlines and we worked with your seller to get your tickets to you as soon as they were available.

We hope you have a great time at the gig!

Kind regards,
Beeyay Support

Odpowiedź od Beeyay

Zaktualizowano 30 wrz 2021

Hi Milky,

Thank you for updating your review with your order number. Our support team has looked into this for you and contacted your seller. They have advised that they are still waiting to receive the tickets from their primary point of purchase. We have provided this update to you directly via our website and email.

As previously advised, the timing of ticket release is down to the primary ticket distributors and is outside of our control. Tickets are sometimes not released until the week of the event. We are seeing the late availability of tickets across many events including this one, but we have no reason to believe there will be any issue with your order.

You will receive an email update as soon as we have more information.

Kind regards,
Beeyay Support

Odpowiedź od Beeyay

30 wrz 2021

Hi Styx,

Thank you for your feedback.

Beeyay is a two-way ticket marketplace. We do not set the prices ourselves, instead our customers (both buyers and sellers) can set their own price for their tickets. Prices will fluctuate with supply and demand, but the face value of the tickets is shown throughout the purchase process. For some events where demand is high prices may exceed face value.

We have responded to your customer service enquiry directly to discuss this issue further with you with the aim of finding a resolution. We look forward to hearing from you.

Kind regards,
Beeyay Support

Odpowiedź od Beeyay

16 wrz 2021

Hi Alexander,

Thank you for your feedback.

Your tickets were transferred to you on the 4th September, 8 days prior to the event. We sent you full instructions on how to receive the tickets in to your Ticketmaster account at the time.

You did not contact us reporting any issues receiving your tickets and we only became aware of any issue when you left this review on Trustpilot.

We are aware of various issues with Ticketmaster transfers leading up to the event and by the time you left the review, Ticketmaster had disabled transfers for all attendees. All of these Ticketmaster issues were outside of our control.

Despite this we were able to contact your seller to provide QR codes for you to access the event.

We have not had a response from you to any of our communications and we have not heard that you have had any issues accessing the event. We would appreciate if you could get in contact with us directly or update your review to reflect your experience.

Kind regards,
Beeyay Team

Odpowiedź od Beeyay

29 sie 2021

Hi Ruby,

Thank you for your feedback.

We are glad to have been able to discuss your query with you and can see that the tickets for your event have not yet been dispatched by the primary distributor.

Once your seller has received your tickets they will provide them to you. We actively monitor all deliveries as the deadline approaches to ensure our customers get their tickets in time for the event. You will receive an update from us once your tickets are available.

We hope this makes sense but if you have any concerns you can reach out to us at any time.

Kind regards,
Beeyay Team