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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Vous êtes des vrais escrocs et je pèse mes mots !!! Je vous ai contacté à de multiples reprises, vous ne m’avez jamais répondu et vous vous permettez de m’envoyer un mail de satisfaction à cause de vo... Zobacz więcej

Oceniono na 3 z 5

The only extra worth buying was park and ride. Fast access and access to private toilets and bar were a waste of money. Left feeling ripped off with the extras. Entrance into arena across a big une... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fast & Honest Service! I happened to be in London and noticed Tash Sultana was playing (I had just missed the chance to see her in Germany). After several frustrating attempts to grab a ticket via [... Zobacz więcej

Oceniono na 5 z 5

For anyone in doubt, they are a legitimate resale market place, just not as famous yet as other ones. I was experiencing issues receiving my ticket and I must have sent almost 20 emails to them... Zobacz więcej

Informacje dotyczące firmy

  1. Sprzedaż biletów na imprezy i wydarzenia

Napisane przez firmę

Beeyay is an exciting new and innovative ticketing platform! Our mission is to create a fair and transparent two-way marketplace that puts consumers in complete control of the ticket buying experience.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

163 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

Excellent service. I made a purchase in haste and then sought to cancel. Beeyay negotiated with the seller on my behalf and gained me a full refund. Would highly recommend.

1 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Tickets double the face value!!

Beware, tickets resold at double the face value for The Cure. Try and buy from official ticket sites!!

10 grudnia 2021
Opinia niezależna
Logo Beeyay

Odpowiedź od Beeyay

Hi Simon,

Thank you for your feedback. It seems that the star rating in your review is primarily a reflection of your dissatisfaction with the price paid for your tickets, rather than the service you received.

Beeyay is a secondary ticketing platform, offering a safe environment for the transaction of tickets, providing protection to both the buyer and seller from fraudulent activity by the other party.

Beeyay does not police pricing on the platform, instead customers are free to either set their own prices to buy or sell at, or to buy or sell at the prices available from other customers. This freedom of choice is unrivalled in the marketplace. It is worth bearing in mind that the face value of the tickets does not include fees levied by the primary agent, so the original purchaser would have paid significantly more than this.

We also see that tickets for this event were sold out and highly in demand. Unfortunately, it is often the case that when tickets are scarce, and the event is popular, that prices rise based on the demand.

Nevertheless, we do hope you had a great time at the event!

Kind regards,
Beeyay Support

Oceniono na 5 z 5

Was looking for a ticket to the Corey…

Was looking for a ticket to the Corey Taylor tour in the UK but it was sold out, found out beeyay, and got my ticket, it was transferred to my email from ticketsmaster. I attest this website and the customer service is Legit 100%

23 września 2022
Opinia niezależna
Oceniono na 5 z 5

Fab and quick service

Fab and quick service. Slight problem with my email address but a quick message to Beeyay and resolved instantly, professionally and courteously. Definitely recommend

22 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

Would be zero if I could

Would be zero if I could. Do not use, I have lost £1000 through purchasing with them. No refund or help offered. No one to talk to to discuss. Don't lose your money people!! I am £1000 down and did not even get to go to the event as they changed my event date from the booked thursday to sunday to a later date of saturday to sunday. £1000 for 1 night of festival. So sad..

26 lipca 2022
Opinia niezależna
Logo Beeyay

Odpowiedź od Beeyay

Hi Cherry,

Unfortunately given that you requested assistance after the start time of the event your options were extremely limited. We are sorry that this was the case, but if you had requested assistance earlier, a more favourable outcome may have been achievable.
* Your event started on Thursday 21st July 2022 10:00.
* You first requested assistance with selling your tickets on Friday 22nd July 13:30, more than 24 hours after the start time of your event.
* We first responded to this request for assistance approximately 30 minutes later.
* Subsequent to this we did everything we could to accommodate you re-selling your tickets for the event, including adjusting the event start time on the platform to enable your listing to remain active. This did not change the actual start time of the event as you have indicated in your review.

As your seller had provided valid tickets to you, exactly as sold, Beeyay is contractually obliged to pay your seller for doing so and is unable to cancel or refund your purchase.

We understand that you are disappointed with this outcome, but there is nothing further that could have been done given the constrained timeframe.

Kind regards,
Beeyay Support

Oceniono na 5 z 5

Great for last minute tickets!

I got my tix a few hours before the Prodigy gig. £20 cheaper than face value and got an email through to download straight away. Quick and easy. Will be buying again.

22 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

Please beware of Beeyay, find the official sales site

Please beware of Beeyay when buying concert tickets. Before you buy anything from Beeyay, search for the official sales site of the event you plan to attend. I did not realize that Beeyay was not the official ticket sales site for the event Wireless Festival in London on 3 July 2022 and paid double the price for two tickets for my daughter and her friend.
We live in Cape Town and were due to be in London at the time of the concert. Beeyay was the first site listed when searching for the event tickets. In large bold black font, the ticket price of GBP192 was listed. In very small, light grey font, bundled with information one normally doesn't notice on websites, was the face value of the ticket.
My daughter's friends parents were more astute online shoppers and quickly realized I had massively overpaid for the tickets, so they bought their son a ticket from the official site, Ticketmaster for GBP90 + 10 shipping.
I contacted Beeyay and explained that I had been ripped off and that there were tickets at 50% less than what I paid for on the official site. They sent me several emails mansplaining their terms and conditions and what their website does - peer to peer sales and how they don't monitor the prices, etc... Eventually, they refunded me GBP 63.60 - the commission I would have incurred for the privilege getting ripped off.
From the day I bought the tickets on May 31, 2002 until the day of the concert, there were ample tickets available for face value GBP90 and there were tickets for sale at the Ticketmaster window on the day. I confirmed with them that new tickets were not released, it was never close to selling out. So there was no way to sell my overpriced extra ticket. All in all, I am out GBP284.10. That is an incredible amount of money. My Beeyay "Peer" is laughing his way to the bank.
Other sites that sell peer to peer, often have comparative features showing you which sites have the best prices, Beeyay needs to add this feature if their true interest is in the customer.
So please beware. Always make sure you buy from official site or peer to peer that is more transparent about current value and availability of tickets.
Finally, Trustpilot, despite being provided with all the requested supporting documentation, deleted my review. Wonder if they were paid to do that?

14 lipca 2022
Logo Beeyay

Odpowiedź od Beeyay

Hi Anna,

Thank you for your feedback.

We are sorry that you are unhappy with your experience, though it seems that the star rating in your review is primarily a reflection of your dissatisfaction with the price paid for your tickets. As you mentioned in your feedback, we refunded your purchases fees entirely as a gesture of goodwill in order to address this as much as possible. Beyond that however, as the seller provided tickets as sold which were valid for entry we are obliged to pay them their full sales proceeds in line with our Beeyay Guarantee.

We have addressed the points raised in your feedback in more detail below:

• Beeyay is a secondary ticketing platform. We offer a safe environment for the transaction of tickets, providing protection to both the buyer and seller from fraudulent activity by the other party.
• Beeyay does not police pricing on our platform, instead our customers are free to either set their own prices to buy or sell at, or to buy or sell at the prices available from other customers. This freedom of choice is unrivalled in the marketplace.
• The face value of the ticket is displayed on the purchase summary prior to purchase completion and is compliant with resale regulations for events in the UK.
• Availability of tickets for this event across primary and secondary retailers will have fluctuated at various points in the time leading up to the event. Beeyay is not a price comparison site. We do monitor availability or source, display, or compare prices from other primary or secondary retailers.
• You say you are “out £284.10” which suggests you paid/received one ticket only. To be clear, you initially paid £384.10 for two General Admission tickets for this event. Subsequently, we have refunded your purchase fees in full which amounted to a reduction of £63.60. In addition, it is worth bearing in mind that the price printed on the tickets will not include fees levied by the primary agent, so the original purchaser will have paid significantly more than the face value printed on the tickets.

We thank you again for your feedback, which we have taken on board. It will contribute to making Beeyay a better marketplace to transact going forward.

Kind regards,
Beeyay Management

Oceniono na 5 z 5

5 stars

I've never heard of Beeyay before so was a little worried about buying tickets from them.

But I bought tickets to see the gypsy kings at kew the music, when tickets were sold out. No problems at all and I had a great time.

11 lipca 2022
Opinia niezależna
Oceniono na 4 z 5

Helpful customer service, but be vigilant

I initially had a difficult experience with the site, not having realised it is a secondary sales site, and the prices may not be the same as official face value for tickets sold, and indeed may be significantly more.

Customer service responded to my complaint quickly and professionally and resolved the issue to my satisfaction.

Be vigilant in your purchases, research, and read the small print.

22 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

My experience with this website was…

My experience with this website was amazing !
I believed I’d been scammed by another well known site and bought back up tickets for Harry Styles for my daughter from Beeyay
Being a novice at all this I messaged Beeyay on their Facebook page and had a phone call from a very helpful man who put me at ease instantly!
He had great advice to give and I felt very confident in it
I won’t be going anywhere else in the future
Very trustworthy with high standards
Wish I’d known about this website before !
Thank you Beeyay !

17 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Thank you

Beeyay's support service was kind, fast and effective in handling my case. I will have no problem choosing Beeyay for any new purchases in the future. Thanks and good job

14 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing customer support

Amazing customer support. The issue I experienced with my order was dealt with utmost care, integrity and compassion. They communicated promptly and clearly. Many thanks. I will definitely use this platform again.

3 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

58035

I used Beeyay to purchase tickets. Support and communication was excellent with immediate responses. Ticket transfer was easy. Highly recommend.

26 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Refund

I requested a refund due to a change of artist. Response was excellent. Full refund offered despite they had no obligation to according to their policy. Would highly recommend buying tickets through this company and I would definitely use in future
THANK YOU

25 maja 2022
Opinia niezależna
Oceniono na 4 z 5

Good

Honestly, I bought two standing tickets from this marketplace and 1 ticket from officially ticket store of tour,first of all I was scared about my purchased ticket cause I have been waiting for long time for my QR code, even I texted to beeyay support and I was very unpleasant, but enentually I Got my tickets erlier than official website. sending tickets on this way is really strange but, actually I got my tickets and I entered on event, was fun
If you have possible, buy ticket from official tour stores but Beeyay too works

22 maja 2022
Opinia niezależna

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