Bed SOS Recenzje 

Odpowiedź od Bed SOS

1 paź 2020

Hi Oli,

Many thanks for your positive feedback, we are pleased you like your bed.

Kind regards,
Danny

Odpowiedź od Bed SOS

1 paź 2020

Hi Caroline,

Many thanks for your positive feedback, we appreciate your comments.

Kind regards,
Danny

Odpowiedź od Bed SOS

1 paź 2020

Hi Mark,

Many thanks for your positive feedback and your kind comments.

Kind regards,
Danny

Odpowiedź od Bed SOS

1 paź 2020

Hi Steven,

Many thanks for your feedback. Please would you be able to send a screenshot of where the item you purchased stated it was *luxury*, as we have checked the description and we can't seem to locate the term luxury within the text, so we're wondering if this is something caused with conflicting information between ourselves and Google, for example which may need assistance from our Technical Team. BedSOS will need to rectify this potential issue, and we appreciate you bringing this to our immediate attention. If you could send a screenshot to customerservice@bedsos.co.uk we will be able to get this issue rectified promptly, to ensure future potential customers are not left dissatisfied. We apologise for the issue and look forward to hearing from you at your nearest convenience regarding this matter.

Kind regards,
Danny

Odpowiedź od Bed SOS

1 paź 2020

Hi Richard,

Many thanks for your feedback. We understand the assembly of the ottoman bed frames can be quite tricky, and require two persons in order to assemble. Also, the hydraulic arms, before being first used, have seals in them and unfortunately its not usually clearly on the manufacturers assembly instructions that these seals located inside the hydraulic arms need to be broken; in order for the pistons to move up and down easily when in use. We have requested in the past for the manufacturer to state this on the instructions, but unfortunately they are yet to update them. We apologise for any inconvenience caused during the assembly of your new bed frame. We are pleased you're finding your new product comfortable.

Kind regards,
Danny

Odpowiedź od Bed SOS

1 paź 2020

Hi Amar,

Many thanks for your feedback, we appreciate your feedback and recognition of staff members. I can see there was a slight delay with the mattresses, however it seems this has been sorted and all is under control. We appreciate your patience and hope to deal with you in future.

Kind regards,
Danny

Odpowiedź od Bed SOS

26 sie 2020

Hi Margaret

Thanks for the review and we do apologise.

As per our one to one conversation when you arrived today we are just an online retailer and were very apologetic in explaining this. We spoke to you an explained that all the beds go direct from our warehouse hence there is no need for a shop front. This has allowed us to expand our business on a national level rather than just a local level as most local retailers struggling and run at a loss. We want to grow as a business and might look to open shops in the near future put the premises have to meet our business model as retail shops are hard as per the issues on the high street at the moment.

With reference our store all this information is on our website here which states that we are an online retailer: https://www.bedsos.co.uk/about-us-i258

We have also got a contact number on our website which we could have been contacted prior to your journey if you had any questions.

We apologise for the inconvenience on this matter.

Thanks
Daniel Richmond
Managing Director
Bed SOS

Odpowiedź od Bed SOS

14 lip 2020

Hi Charlotte

Thanks for the review

The bed was dispatched on Friday and should have arrived on Monday(yesterday)

We dispatch all goods on a next day delivery service (weekends not included) how even though we pay the couriers a premium for next day deliveries can take 2-4 working days as here:

https://www.bedsos.co.uk/delivery-i8

As per conversations we emailed you as the courier could not find the house! After phone calls yesterday we believed this was a courier issue however it has come to light this morning a human error occurred and the wrong post code was attached when you spoke to the courier.

We do apologise about this as this is just a human error.

Due to this we offered a 10% refund and to redeliver the goods tomorrow(Wednesday)

However as this was not suitable as per your email we have recalled the goods and issued a full refund as requested. Please note even though we have actioned a full refund this will hit your bank in 3-7 working days depending on your card issuer.

We apologise for the human mistake on this order and have tried to be professional in resolving this issue.

Thanks
BED SOS