Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ellie is by far the most attentive human I have ever been served by. Faulty mask, addressed quickly, efficiently and with a very polite manner throughout. Thank you Ellie Hooper - New mask is workin... Zobacz więcej

Oceniono na 1 z 5

My Photon LED facemask that retails for £195 stopped working after a few uses because the battery pack/remote control won't hold a charge. Their customer service team are refusing to replace it and ar... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It is great to see a small company implement so many sustainability efforts. I love their serums and under-eye masks. I have also recently discovered their warming eye masks, these really helped me to... Zobacz więcej

Oceniono na 5 z 5

I was first introduced to Beauty Pro by receiving their warning eye mask in a beauty subscription box and I instantly fell in love! I ordered 3 boxes and have since purchased more from the brand. Thei... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Drogeria
  2. Kosmetyki

Napisane przez firmę

We've been innovating and building our skincare brand over the last 10 years. Our mission is to help our community to achieve their skincare goals in a way that has the maximum impact on the skin and a minimal impact on the planet. All the while, adding a little luxury to your daily routine.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

35 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great product

Great product, skin looks so much better. I’ve ordered from Beautypro a few times now and the service has been excellent

4 października 2024
Opinia niezależna
Oceniono na 1 z 5

I had a very bad experience with this Led Mask

I had a very bad experience with this BEAUTYPRO LED MASK

I bought this BeautyPro LED Mask through lookfantastic,however today was my very first time using it. For a trial I only leave it on for 10 mins on RED LIGHT this burned my skin leaving me with a spotted face all over.

I contacted Lookfantastic straight away telling them what’s happening!!!
One of the team gave me a return label,not even caring about my wellbeing whatsoever.

Telling me I need to send back the faulty product and wait 14 days for a refund.
This is a total joke.
I’m all burned out and only God knows how long it will take to get my natural ski
n back.

Extremely disappointed with the service all together.

29 maja 2024
Opinia niezależna
Logo BEAUTYPRO

Odpowiedź od BEAUTYPRO

Hi Farah, I am so sorry to hear about the issues and service you have experienced. Thank you for flagging this, I would like to reassure you that we will look into this with the utmost importance. I have requested a little more information from you on this and we will be in contact with you directly, not via LOOKFANTASTIC, to ensure we can investigate this further.

Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service! I love their Foot & Callus mask, purchased one through a third party and unfortunately it had leaked, the third party company refused to help so I contacted BEAUTYPRO themselves to see if they could be of any assistance and was met with the best and most attentive customer service I could have asked for. Abbie instantly offered a resolution. Will definitely be purchasing directly from themselves from now on.

1 marca 2023
Opinia niezależna
Logo BEAUTYPRO

Odpowiedź od BEAUTYPRO

Hi Kathryn, thank you for your kind words. I am so glad we were able to resolve this for you. I will pass on your feedback to our team. Have a great day!

Oceniono na 5 z 5

Rosacea sufferer feeling happy

I started using the retinol overnight serum and I can’t tell you how impressed I am with the product. I received it as part of a Christmas gift and I suffer from the skin condition rosacea so I was a little scared incase I got a reaction. The truth is I am now going foundation free and I am thrilled ! I love this product

25 grudnia 2022
Opinia niezależna
Logo BEAUTYPRO

Odpowiedź od BEAUTYPRO

Thank you so much for your kind review - I am so pleased to hear that our Retinol serum is performing well for you! We really appreciate your feedback

Oceniono na 5 z 5

Sustainability-conscious brand

It is great to see a small company implement so many sustainability efforts. I love their serums and under-eye masks. I have also recently discovered their warming eye masks, these really helped me to get deeper sleep and relax after stressful days.

1 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Lovely producs

I have been using this company for a few years now and am very happy with the products. There’s a lot to choose from, and the range is expanding. I particularly like face masks, and the serums. It’s very easy to place an order, pay and get delivered. Never had a problem yet.

14 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

I love Beautypro products

I love Beautypro products. Quality , price , choice amazing.Have a subscription with my day and night serums making sure I never run out of these fab products. I use and love lots of the products and buy clients and friends gifts from Beautypro

13 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing!

I was first introduced to Beauty Pro by receiving their warning eye mask in a beauty subscription box and I instantly fell in love! I ordered 3 boxes and have since purchased more from the brand. Their products are so good and affordable and they also have amazing ethics when it comes to sustainability and the environment. I highly recommend Beauty Pro!

11 listopada 2022
Opinia niezależna
Logo BEAUTYPRO

Odpowiedź od BEAUTYPRO

Hi Lisa, thank you so much for your kind review. So glad you're enjoying our Warming Eye Masks and that you're pleased with our sustainability credentials - it is really important to us to do our bit where we can!

Oceniono na 5 z 5

Incredible serums

I started using beauty pro serums around a year ago and they have completely changed my skin. From clearing up breakouts to giving it that extra glow all of their serums are incredible and there is one for everything I need. I can’t get enough of the face masks or their new warning eye mask 😍

9 listopada 2022
Opinia niezależna
Logo BEAUTYPRO

Odpowiedź od BEAUTYPRO

Thank you Anna for your kind words! So pleased to hear that you're enjoying our serums.

Oceniono na 1 z 5

A rude company

From a trade point of view. I am a small business owner and recently applied for a trade account with them. Upon placing the order I was contacted and ended up with the order being refunded. I had gotten a lot of excitement over giving the brand a try and feel that they should vet trade accounts before approving them. As it is they come across as a rude and abrupt company.

15 czerwca 2020
Opinia niezależna
Oceniono na 1 z 5

Foot and callus peel

I had a horrible and painful reaction to their foot and callus peel, which resulted in consulting my GP and medication. It took several weeks for the reaction to heal. I had never had a reaction to a product before, so wanted to talk to the company about the ingredients they use and their testing procedures. On contacting the company over two months ago about my experience I am still waiting for an adequate response. Poor customer care.

9 sierpnia 2019
Opinia niezależna

Doświadczenie Trustpilot

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