I ordered two wigs. One was as described beautiful and soft.. the second one was not as described. Left me to think it wasn’t the same wig orderd. I requested a refund. It took longer than I expected... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The quality of the wigs I've bought are very good. The Put on and Go, is true to it's words; it's glueless as advertised. While it took a bit of effort to get past automated responses to correct an... Zobacz więcej
I ordered a wig from this company but it was the wrong length. I emailed the company on numerous occasions to ask for a return address to mail it back to with no response back. I paid through Affirm w... Zobacz więcej
Beautyforever has the best human hair blend I’ve bought in a long time. The quality of the hair is amazing and I will buy more for years to come! These wigs are a must buy it will be a great investmen... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
BeautyForever hair online sells human hair weave,Brazilian hair,Virgin Human Hair,human hair extensions,Remy hair extensions,human hair bundles,virgin body wave,for your forever beauty choose BeautyForever.
Dane kontaktowe
Stany Zjednoczone
- beautyforever.com
3,6
Średnia
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
The hair I received my wig was amazing
The hair I received my wig was amazing. I love it absolutely love it. It fits my head perfectly. You can’t even tell it’s weird. Everything is so perfect about this week. I love this company and I am going to be ordering a lot more wigs. Thank you so much.
23 grudnia 2025
Opinia niezależna
Cancellation and refund experience
I ordered the same hair twice, I asked for 1 to be canceled immediately, The team really assisted me and Michael made sure the refund was done, which I got in my account back.
I love every hair I got from Beautyforever, they are so lovely, soft and ready to use.
9 stycznia 2026
Opinia niezależna
The company was responsive to my emails…
The company was responsive to my emails and returns.Im yet to receive my refund but was re assured it will be posted to my account. Will be looking for something at a later date
23 grudnia 2025
Opinia niezależna
I ordered an 18 inch
I ordered an 18 inch, and I received a 14 inch. Fortunately I sold it to my sister. I ordered another 18 inch and received a 14 inch. Trying to return their merchandise is impossible, and your return options are not the reason for your return. I will never order from this company again. Customer service is O. The hair is dry and hard.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi Pamela,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this situation has caused.
We’d like to kindly clarify that in many cases, the length difference you noticed is related to the curl pattern rather than an incorrect item being sent. For curly or wavy styles, the hair will appear shorter visually compared to straight hair of the same length due to shrinkage.
The correct way to measure curly hair is to gently stretch the hair straight and then measure from the top to the ends. When measured this way, the length should match the size ordered.
That said, we completely understand how this can be confusing, and we sincerely apologize if this was not clearly explained before purchase.
To better assist you and review your specific order details, could you please share your order number with us? Our customer service team would be more than happy to further check and provide an appropriate solution.
We truly appreciate your feedback and hope we have the opportunity to clarify and assist you further.
Looking forward to your reply. And Beautyforever wishes you every happiness and will always be with u.
God bless you!
Pure luxury at a reasonable price
I’m extremely happy with my experience shopping with BeautyForever. The Golden Brown Highlight Water Wave 7×5 Bye Bye Knots Lace Closure Glueless Human Hair Wig is excellent quality and looks very natural.
The colour is beautiful, with the golden brown highlights blended perfectly throughout the hair. The water wave texture is soft, well-defined and easy to maintain, with minimal shedding and no tangling. The curls bounce back effortlessly after washing, enhanced with just a little bit of mousse.
The 7×5 lace closure looks very realistic, and the bye bye knots feature makes a noticeable difference — the parting looks natural straight out of the box. I also really appreciate that it’s glueless; the fit is secure, comfortable and ideal for everyday wear.
What really stood out was the customer service. I was informed that the wig I originally ordered would take longer than the usual processing time, and I was offered an alternative colour that actually cost more — at no additional charge. On top of that, 500 points were added to my account as a goodwill gesture, which I really appreciated.
Overall, BeautyForever exceeded my expectations in both product quality and customer service. I would definitely recommend them to anyone looking for high-quality wigs and excellent support.
Update: I've just received my order and it is absolutely stunning! This is my go-to company for top quality human hair wigs and exemplary customer service!
12 grudnia 2025
Opinia niezależna
Buyer beware!!
Buyer beware!!
This vendor makes it almost impossible for you to return the wig if when it arrives you do not like it.
They have minimal options for you to choose from as a reason for returning the wig. They do not have the option for you not liking the wig.
They also have the option of paying you 90% of the value of the wig or less. The charges to send back the wig is expensive so you might as well not bother. I will not be buying from this company again. This company only wants your money but does not give you a good service.
A much nice company to buy your wig from is Unice. I had a better experience with that company and the wigs were a lot better
22 grudnia 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi, Colleen, thank you for sharing your feedback regarding our return process. We sincerely apologize for any confusion or inconvenience you have experienced.
Please allow us to clarify our return policy. On our website, we offer a range of return reason options, including personal preferences such as "No Longer Need" or "Changed My Mind," which can be selected if the product does not meet your expectations. Additionally, we have a customer-friendly return policy in place: if the returned item is unused and in its original condition with all tags attached, you are eligible for a full refund. The refund amount is indeed determined based on the condition of the returned product, as stated in our policy guidelines.
We regret that this was not clearly communicated and appreciate you bringing it to our attention. To assist you promptly, we have assigned a specialized customer service representative who will reach out to you shortly to guide you through the return process and ensure a smooth resolution.
If you have any further questions or require additional support, please do not hesitate to contact us. We are here to help and committed to ensuring your satisfaction.
Thank you for your understanding. Looking forward to your reply. And Beautyforever wishes you every happiness and will always be with u.
God bless you!
The curls were definitely popping
The curls were definitely popping. However, the hair I received looked nothing like the picture. After applying hair products the hair is now kinky but it does not come kinky. It comes curly. Overall, I like the wig a lot.
26 grudnia 2025
Opinia niezależna
I like the wig
I like the wig, it's very cute. I received the wig in two weeks thanks
7 grudnia 2025
Opinia niezależna
FANTASTIC!!!
I purchased 3 units for my wife and was very satisfied with their level of interaction. They kept me informed daily about all the details of the order - from customization to shipping - WOW!!! It's a truly transparent and professional communication team. They even offered the possibility of shipping some units before others that needed a longer processing time. AWESOME SERVICE!
27 grudnia 2025
Opinia niezależna
Bad customer service
I ordered my hair at the end of November and did not receive my hair until December. I sent the hair back the next day that it came they received it December 15th then they said they needed time to look at the return. So I asked him when could I expect my refund they told me within 3 days they were going to get back with me. So they notified me and said that they could release half of my funds because they had not reviewed the hair yet so they sent half the refund and here it is December 24th and they just sent the refund but it's still pending in my account they broke up mine refund into two payments and I have been sending numerous emails asking for them to release my funds and they have just literally taking their time this has been such a frustrating experience with this company I wanted to order more hair from this company but now I'm not sure if I want to in the future
23 listopada 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi, Latasha, thank you for your message and for your patience throughout this process. We sincerely apologize for the significant delay in processing your return and refund.
We have confirmed that the return package was delivered to our warehouse according to the tracking information. However, due to a recent sharp increase in order volume, our warehouse team was temporarily prioritized to handle packing and shipping for new orders, which unfortunately slowed down the processing of returns. This is entirely our responsibility, and we are not making excuses for the oversight.
In an effort to not further delay your refund, we initially offered to issue 50% of the refund in advance, with the remainder to be processed after inspecting the returned item. We are now pleased to inform you that the full refund has been successfully processed, and the amount should reflect in your account shortly.
To prevent similar delays in the future, we are actively expanding our warehouse team and optimizing our workflow to ensure that both order fulfillment and return processing are handled promptly and efficiently. Please rest assured that we never intentionally delay any process, and we deeply value your trust in our brand.
We truly hope you will consider giving us another opportunity to serve you better. If you have any further questions or need assistance, please feel free to reach out.
Thank you again for your understanding. Looking forward to your reply. And Beautyforever wishes you every happiness and will always be with u.
God bless you!
Beautiful wig and Great Customer Service
Beautiful wig. I was concerned that the shipping was taking to long, but it was coming from overseas. Beauty Forever's customer service was exceptional. They were in constant communication with me once I voiced my concern. They kept me up to date with tracking numbers and calmed any fear, as I thought I left off my apartment number and the package would go to another, but it was delivered intact and I really appreciate the time and dedication given to their customers.
24 grudnia 2025
Opinia niezależna
LADIES DO NOT TRUST THIS COMPANY
This company are complete crooks! Please please please don’t purchase. Go on the website to look at my order and now the picture of my wig is replaced with a whole different picture and completely different color. Supposedly based off the the “tracking website” it left China 12/3. I ordered 12/2. It arrived in the city I reside 12/5 and has been there since!!! It’s 12/17!!!! I have emailed everyday and I’ve gotten no response. I had used their so called “chat option” on the website and no response. This has completely stressed me out! I’ve worked too hard for my money and time to be used and abused. This has nothing to do with delays or holidays. My wig has been in the same city I live for over 10 days!!! Why is it not delivered!!! I’m beyond upset. I’m so sick of these fake scam websites! Ladies please do not purchase from this website! Save yourself your time, your money, and the trauma of going through this!!! At this point I’m reporting to whoever I need to report to at this point! Websites like these need to be shut down immediately! I never get upset and I’m normally understanding of certain situations but this goes beyond “situations”. This is fraud, this is horrible non-existent customer service and communication!!! Christmas is next week and I have to go into pocket more for a second option!!!! I just wanted a wig that’s it!!!
18 grudnia 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi, LaRae, thank you for reaching out and sharing your feedback regarding your recent order. We sincerely apologize for the concerns you have raised.
Regarding the hair color, we would like to assure you that the product shipped matches the color displayed on our website. However, we understand that individual perception and lighting conditions can sometimes affect how colors appear. If you are not satisfied with the product, please be assured that we have a customer-friendly return policy, and you are welcome to initiate a return for an exchange or a full refund. Our dedicated customer service team will proactively reach out to assist you with the return process if you wish to proceed.
We genuinely value your feedback and are committed to improving our products to better meet our customers’ expectations in the future. Thank you for giving us the opportunity to serve you better.
As for the previous shipping delay you mentioned, we have reviewed the tracking history of your order. The delay in tracking updates was due to UniUni’s delayed scanning procedures, which temporarily affected the accuracy of their online tracking information. Fortunately, despite the delayed updates, the package was successfully delivered shortly afterward.
If you have any further questions or need additional assistance, please do not hesitate to let us know. We truly appreciate your understanding and continued trust in our brand.
Looking forward to your reply. And Beautyforever wishes you every happiness and will always be with u.
God bless you!
This fraudulent ass company
This fraudulent ass company! I placed my order on 12/4 and it’s now 12/17 and I have no wig. Weirdo ass Larry from customer service sent me a link suggesting that I buy from UNice. Nah I’m good you only get to finesse me once! Now my federal credit union bank is investigating this company. Your not gonna take my money that I work hard for and not ship my item period!
17 grudnia 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi, lajoy, thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the delayed delivery and the incorrect product link sent by our customer service representative.
We have attempted to locate your order using your name in both our email and order management systems, but were unable to find a matching record. To better assist you, could you please share your order number here? This will allow us to quickly verify the order status and investigate the shipping issue in detail.
Regarding the incorrect link sent by our agent Larry, we believe it may have been caused by an inadvertent copy-paste error from an unrelated website during communication. Please know this is not an excuse, and we take full responsibility for this oversight. We assure you that this was unintentional, and we will take immediate steps to enhance our internal communication checks to prevent such mistakes in the future. We also welcome your ongoing supervision of our service quality to help us improve.
If you have any further concerns or questions, please do not hesitate to let us know. We truly appreciate your patience and understanding as we work to resolve this for you.
Looking forward to your reply. And Beautyforever wishes you every happiness and will always be with u.
God bless you!
Havent recived my order ye
15 grudnia 2025
Opinia niezależna
Wonderful customer service..
Product quality amazing straight out the box .. Wonderful customer service.. considerate .. and very responsive .. most definitely will buy again
10 grudnia 2025
Opinia niezależna
If I could give 0 stars then I would
If I could give 0 stars then I would. I ordered 2 units and received one. There is no customer service at all.
I’m going to contact my credit card company and claim fraud. Don’t trust this company. YouTube influencers should be ashamed of themselves. I will tell them too every time I see them reviewing it.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi, Nicole, thank you for your patience and understanding regarding your recent order.
We wanted to let you know that due to the extended customization time required for the new product in your order, we took the initiative to contact you about arranging an exchange. This is why the shipment for that item is currently pending. We sincerely apologize for any inconvenience this may have caused.
On a positive note, we are glad to hear that the other item in your order has been successfully delivered and that you have received it. We hope you are enjoying it!
Our dedicated customer service team will continue to follow up with you regarding the exchange and will work promptly to resolve this matter for you. If you have any questions or need further assistance in the meantime, please feel free to reach out.
Thank you for your support and cooperation. Beautyforever wishes you every happiness and will always be with u.
God bless you!
Best Quality Wigs
I have purchased several wigs from Beauty Forever and they are all top quality hair with no shedding. I get so many compliments and I love that they’re all glueless and look so natural. Customer Support is responsive and easy to work with.
12 grudnia 2025
Opinia niezależna
They sent my order but they sent a…
They sent my order but they sent a really shorter wig than what I ordered thin I tried to get a exchange for the right length I emailed them over and over no answer then when I looked on my beauty forever account they put that I cancelled my order and I didn’t now I’m stuck with this short wig
10 grudnia 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi, Valencia, thank you for getting in touch with us. We truly appreciate your patience during this busy period following Black Friday.
Due to the high volume of orders and messages we are currently handling, our response time is slightly longer than usual. While we typically reply within 8–16 hours, we are currently responding within 24–36 hours. Please note that we process messages strictly in the order they are received based on the original timestamp. If multiple emails are sent in succession, each new message updates the timestamp, which may unintentionally extend the processing time. However, rest assured that we value every inquiry and never overlook any customer message.
We are eager to assist you as soon as possible, but we were unable to locate your order using the name provided. To help us quickly find your order and resolve your issue, could you please share your order number or any other relevant order details (such as your email address or correct full name)?
Once we have this information, we will promptly look into your case and work toward a solution.
Thank you for your understanding and cooperation. Beautyforever wishes you every happiness and will always be with u.
God bless you!
If I could give this company a zero…
If I could give this company a zero rating I certainly would. I was not happy with the quality of the hair I received, so I immediately sent it back to beauty forever, the return was accepted, but I have yet to receive a refund. I’ve sent several emails, but no reply from them. It’s been over a month, I should have received my refund by now. This company is a total scam! Don’t purchase anything from them! Poor customer service! They ignore emails, and the hair is garbage!
10 grudnia 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi, MJ, thank you for getting in touch with us. We truly appreciate your patience during this busy period following Black Friday.
Due to the high volume of orders and messages we are currently handling, our response time is slightly longer than usual. While we typically reply within 8–16 hours, we are currently responding within 24–36 hours. Please rest assured that we value every customer’s message and never overlook any inquiry.
We are eager to assist you as soon as possible, but we were unable to locate your order using the name provided. To help us quickly find your order and resolve your issue, could you please share your order number or any other relevant order details (such as your email address or correct full name)?
Once we have this information, we will promptly look into your case and work toward a solution.
Thank you for your understanding and cooperation. Beautyforever wishes you every happiness and will always be with u.
God bless you!
Where's my order???
Where's my order? I received an email stating that it had been shipped and that the logistics information would be available within 24-48 hours. It's wayyyy past that point. I sent an email, and no one has responded. If you are unable to fulfill my order, I am kindly asking for a refund, and I will go to my usual site for my hair needs. Thank you!
Update: I received my order this evening.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Beautyforever
Hi, Rolanda, thank you for reaching out to us and sharing your concerns about the shipment of your order. We sincerely apologize for the delay in our response, as well as for the confusion regarding the tracking updates during transit.
Due to the high volume of inquiries we received following the Black Friday period, our response time was longer than usual, and we are truly sorry for any frustration this may have caused. Please know that your satisfaction is important to us, and we strive to provide timely support to every customer.
Regarding the tracking information you mentioned, shipments occasionally involve multiple carriers, with the transfer from the initial carrier to the final delivery service sometimes generating a new tracking number. This can lead to temporary gaps or lapses in the tracking updates. We understand that this lack of visibility can be concerning, and we apologize for any inconvenience it may have caused.
We are truly glad to learn that you have now received the package. We hope you are enjoying the product and that it meets your expectations. Should you have any issues with the item or wish to initiate a return, please do not hesitate to let us know. We have a straightforward return policy and are always happy to assist you with returns, exchanges, or any other concerns you may have.
Thank you once again for your patience and understanding. If there is anything else we can do for you, please feel free to reply directly to this email.
Beautyforever wishes you every happiness and will always be with u.
God bless you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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