Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly. Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly w... Zobacz więcej
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Zobacz więcej
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Zobacz więcej
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Informacje dotyczące firmy
- Sklep kolekcjonerski
- Sklep z artykułami dla niemowląt
- Sklep z zabawkami dla dzieci
- Sklep z podarunkami
- Sklep z zabawkami
O The Bear Garden
Napisane przez firmę
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Dane kontaktowe
10 Jeffries Passage, GU1 4AP, Guildford, Zjednoczone Królestwo
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very efficient service
Very efficient service, excellent delivery service.. wrapped with care and attention.
Would definitely purchase again
12 września 2025
Odpowiedź od The Bear Garden
Dear Jane,
Thank you so much for your kind words. Look forward to hearing from you again!
Best wishes,
Andrew
Bashful Bunny
The bashful Teal Bunny arrived quickly. Great quality, loved the card/message inside the box and I know my Granddaughter will be excited to receive on her birthday. I would definitely order from The Bear Garden again, they have an abundance of loveliness.
19 września 2025
Odpowiedź od The Bear Garden
Dear Jean,
Thank you so much for your lovely review. I hope your granddaughter will be very pleased with her new friend!
Best wishes,
Andrew
Fantastic Baloo the Bear
Fantastic Baloo the Bear for my little boy’s first birthday! He absolutely loves his new little friend! Andrew at Bear Garden was so helpful when I emailed with a few questions. Great product and lovely service, thank you!
16 czerwca 2025
Odpowiedź od The Bear Garden
Thank you for the wonderful review, Kirsty!
Best wishes,
Kate
Odpowiedź od The Bear Garden
Thank you for the amazing review, Emma!
Best wishes,
Kate
Fast service
13 września 2025
Odpowiedź od The Bear Garden
Thank you for the amazing review, Regina!
Best wishes,
Kate
Odpowiedź od The Bear Garden
Thank you for the great review, Patrick!
Best wishes,
Kate
Odpowiedź od The Bear Garden
Thank you so much, Sharon!
Best wishes,
Andrew
Ordered a new bear
Ordered a new bear, arrived very quickly and nicely packaged. Thanks
27 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you so much for the kind review! We really appreciate it!
Best wishes,
Andrew
Great
Received on time and as advertised. The teddy was very soft. There was a handwritten note which gave a personal touch.
3 września 2025
Odpowiedź od The Bear Garden
Thank you very much for the wonderful review!
Best wishes,
Kate
Bought it for a present and am very…
Bought it for a present and am very pleased with my purchase , beautifully wrapped and presented , I am extremely pleased thank you
26 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you so much, Kathryn!
Best wishes,
Andrew
Top quality customer service as is…
Top quality customer service as is normal from The Bear Garden ! Thankyou !
28 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you for the amazing review, James!
Best wishes,
Kate
Great item thanks
28 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you for the great review, Lee!
Best wishes,
Kate
I absolutely love The Bear Garden
I absolutely love The Bear Garden. This shop is fabulous! Great customer service and lots of gorgeous teddy bears to choose from.
20 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you for the lovely review, Sue 😊
Best wishes,
Kate
Excellent in every way!
I have purchased from the Bear Garden a good few times over several years.
It is a great shop if you can get to it, otherwise their online service is convenient and works very well, your order arrives quickly and always packaged with care.
Thoroughly recommended!
27 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you for the wonderful review, Stephen!
Best wishes,
Kate
Great plushie store!
The buying process was easy. Shipping was really fast and the order was carefully packed
26 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you for the wonderful review!
Best wishes,
Kate
Very fast International delivery.
Very fast International delivery.
Teddy is just like the pIcture on the website.
Very happy.
21 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you for the amazing review, Yasuko! 🙂
Best wishes,
Kate
Odpowiedź od The Bear Garden
Thank you for the great review, Charles!
Best wishes,
Kate
Excellent customer service
Excellent customer service, fantastic quality and my gift was beautifully presented. I have been a customer for many years and have never been disappointed.
19 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you for the amazing review, Cathryn 😊
Best wishes,
Kate
Odpowiedź od The Bear Garden
Thank you for the fab review, Alison!
Best wishes,
Kate
JUST AS I EXPECTED PROMPT DELIVERY
8 sierpnia 2025
Odpowiedź od The Bear Garden
Thank you, Carole!
Best wishes,
Andrew
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