ONLINE STORES Recenzje 

185
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

A big thank you to Ellie and Jules for sorting my order out and arranging delivery on my preferred day. Everything arrived on time and in good condition.

Oceniono na 5 z 5

We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... Zobacz więcej

Oceniono na 1 z 5

I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami domowymi

Napisane przez firmę

Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

185 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 86% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(185)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Competent supplier

Good price, good communication, delivery service was on time and helpful. I have used Bbk 4 times and every time it has been 100%.

3 lutego 2023
Oceniono na 1 z 5

Worst CS ever

Promised to deliver by Christmas over call. Claimed that they reached to me for delivery while I have no missed calls and voicemail at the same day, and said this was their last delivery date of the year and need to deliver next year (but not the first business day!) I have already appointed my fitter before Christmas and they have no remedial actions at all!

4 Jan 2023: So we have received a message today it won’t be delivered today :) I asked my fitter to come and have to rearrange again and again!
OF COURSE, NO REMEDIAL ACTION AGAIN.

16 grudnia 2022
Logo ONLINE STORES

Odpowiedź od ONLINE STORES

Dear Ms Yau,
We understand that it is disappointing that your order will not be delivered prior to Christmas, but please understand that you ordered a product (Minerva) that is made to order and not simply picked off the shelf.
Please note that at the time of processing your order the product was advertised with a lead time and banner stating ''Orders received after 30 Nov will be delivered in Jan 2023''. Your order was received on 01 Dec at 2:53pm.
We did advise you that stock would be due in w/c 12 Dec as this was the time frame given to us by the manufacturer; and in fact the stock did arrive on 15 Dec at which point we tried to contact you to book delivery for Friday 16 Dec. We are sorry to hear that you're unable to verify that we tried to contact you, but our call records do show calls made to your number without success at which point we emailed you to try and get in contact.
Unfortunately 16 Dec was the last day we could book delivery of these items to site.
We could not offer you any remedial action or alternative delivery methods on this occasion due to the nature of the products on order. We don't arrange delivery of Minerva products via external carrier due to the high risk of damage.
We sincerely apologize for any inconvenience this has caused, but can assure you that delivery has been scheduled for the first day of the logistics team return on 04 Jan.

Oceniono na 5 z 5

Great experience

I was struggling to find the worktop I wanted at a good price but also a company that templated and fitted it too… BBK were extremely helpful and my experience with them from start to finish was second to none. Specifically I dealt with Lina Pakamorytė who was very knowledgeable about the products and helped me through every step of the process. Once I had decided on the worktop templating was arranged very quickly and and after that the delivery and installation was a very quick turn around… the customer service and overall service I cannot fault it, it was a very smooth transition from start to finish.

15 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service

Best price I could find and attention to detail was very thorough during the sales process. I dealt with Lina on a number of occasions who was excellent.

28 listopada 2022
Oceniono na 5 z 5

Great decision to go with BBK-Direct

Bought 200m square of vinyl flooring, great service from start to finish. This company can’t be beaten on price after I researched the best prices. Order arrived when stated and can’t fault quality. Special thanks to Kristen from Sales and Lynsey from logistics.5 star all round.

25 listopada 2022
Oceniono na 5 z 5

These 5 stars are for Kylie as her…

These 5 stars are for Kylie as her commitment to her customers is if the highest standard, and she is a credit to your business, from the first time I have had dealings with Kylie she helped me so much not only sorting out the issues from start to finish, but being such a support nothing was to much trouble and bless her she has had months of me phoning or emailing if I was concerned about different types of worktops and her knowledge of the products you have was amazing , if I could have given 100 stars to Kylie that still wouldn’t be enough i have been liasing with Kylie since 22 September to date.

22 września 2022
Opinia niezależna
Oceniono na 5 z 5

Great customer service, communication and product

The communication and customer service has been top notch. I was given an explanation of why my original choice of flooring wasn't available. The alternative flooring suggestion has been brilliant. Delivery was smooth and timely. We are so happy with the finished product and the way it completes our living room. I will recommend BBK-Direct to friends and family and will not hesitate to purchase from you again.

14 października 2022
Opinia niezależna

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