A big thank you to Ellie and Jules for sorting my order out and arranging delivery on my preferred day. Everything arrived on time and in good condition.
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... Zobacz więcej
I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Zobacz więcej
Reakcja na opinię
Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Dane kontaktowe
Zjednoczone Królestwo
- 0800 133 7841
- onlinestores@bbk-direct.uk.com
- bbk-direct.uk.com
3,1
Średnia
185 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 86% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The worktop looks very good
The worktop looks very good, the delivery driver and mate were very helpful. It took longer tha expected and there was some confusion about timings
13 lutego 2024
easy to communicate with to sort oucustomer servicet…
easy to communicate with to sort out the trim on product before purchase.
easy web order and communication from company over delivery.
8 lutego 2024
The delivery was on time
The delivery was on time, and the delivery driver very polite and helpful.
9 lutego 2024
Odpowiedź od ONLINE STORES
Good afternoon Ms Powell,
Thank you for your online review.
It looks like your order is due out for delivery today; please feel free to update us on your experience when the items have been received.
Thank you!
Never used them before
Never used them before, excellent price and helpful during the process. Small hiccup involving delivery but was easily rectified. Will gladly use them again.
18 stycznia 2024
First class customer service
First class customer service, great communication, fast delivery and competitive prices. I would definitely recommend BBK Direct
17 stycznia 2024
Opinia niezależna
Great product delivered on time
15 grudnia 2023
Experience went from exceptional to nightmare
I had such a great experience from ordering my worktop to its arrival. My issues started after installation.. i noticed scratches on the surface and pencil marks from where it had been cut still on the surface which suggests it wasnt buffed properly after install. No biggie so contacted the installer and was met with blame that it has to be my fault and there would be a charge for rectifying it (bare in mind the property is under renovation so the worktop has not been used. I was told i’d be charged £50 when the installer was in my area or £200! If he was to come to me specifically again shocked by the charges… this has now been ongoing for over a year now. Communication from bbk is slim when i email and the installer just doesnt communicate with me. I was so impressed by the service initially that to end up being treated this was is extremely upsetting and uncalled for.
6 grudnia 2023
Opinia niezależna
Only one person to deliver 2 x 4 Meter worktops
Delivery arrived on time but sadly, there was only one person to deliver the two 4-meter worktops. As I had just returned home from a COVID hospitalisation delivering the worktops proved a painful experience
5 grudnia 2023
Quality and helpfulness.
20 listopada 2023
Opinia niezależna
Very impressed kept us informed and…
Very impressed kept us informed and delivered on time
21 listopada 2023
Great communication and fast delivery
I chose this company based on their good reviews and I'm certainly not disappointed. Big thank you to Kylie for keeping me updated and organising delivery outside their normal area.
25 października 2023
Pleased with the work tops
Pleased with the work tops, good price and even though the delivery didn't quite go to plan they did their very best to rectify the situation. Thank you
16 października 2023
Tuscan engineered rustic oak flooring
Order easy to do on website delivery time very good and flooring was very good quality
27 września 2023
Compact laminate worktop
Top product
Fast delivery
Very pleased
Many thanks
6 września 2023
Opinia niezależna
Easy to navigate website
Easy to navigate website, excellent range of produts, easy process to order and competitive prices, the delivery was excellent with a call to confirm delivery and another from the driver about an hour before arrival first purchase from BBK IT WILL NOT BE MY LAST
30 sierpnia 2023
Product great and pattern matching…
Product great and pattern matching perfect.
Some issues with changes in delivery but communication from company couldn't have been better.
24 lipca 2023
Very easy to deal with
Very easy to deal with, ordering was straight forward, and Lina was more than helpful, no issues with delivery, all in all happy
Thank you Lina for all your helpand keeping me updated
18 sierpnia 2023
Opinia niezależna
Very happy Customer
Walked into Burleigh show room at 6 am Monday morning on my behalf a miss understanding over the phone with Trading hours and showroom
Chrissy the showroom consultant step up and went out when we explained to her we needed everything by Friday
Chrissy also was updating me threw out the morning regarding the products
Everything was organised ready to go for Friday
I totally recommend BBK plumbing Plus 10/10
Thank You Guys
21 sierpnia 2023
Opinia niezależna
Doświadczenie Trustpilot
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