A big thank you to Ellie and Jules for sorting my order out and arranging delivery on my preferred day. Everything arrived on time and in good condition.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... Zobacz więcej
I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Zobacz więcej
Reakcja na opinię
Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Dane kontaktowe
Zjednoczone Królestwo
- 0800 133 7841
- onlinestores@bbk-direct.uk.com
- bbk-direct.uk.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 86% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Poor service
Poor service. Difficult to get delivery confirmed offered compensation which never materialised won't use again
Company failed to deliver the work tops…
Company failed to deliver the work tops on the scheduled date giving very little notice. The kitchen fitter was booked in so this caused some issues.
Nightmare so far
Nightmare so far! I placed an order for acrylic shower panels 6 weeks ago- the website quoted 7-14 working days for delivery however I still have not received my order and have no delivery date. While the staff have been friendly, no one is able to tell me when I am going to receive my order still and they just blame the manufacturer. Happy to revise my review once this gets resolved.
Good communication and prompt delivery
Excellent customer service Ordered some shower panels
Ordered some shower panels, the company picked up that I had ordered the wrong adhesive and got in contact to order the correct one. They were also very helpful in completing a form to ensure the panels were printed in the correct matching order. Excellent customer service.
Customer service was fantastic
Customer service was fantastic, especially Hayley who sorted a really quick delivery and Kylie who assisted with an additional order!
Highly recommend and would use again
Great customer service, highly recommended.
Competitive price for what I needed, delivered on time. Great customer service! Would highly recommend.
Appalling service and no refund
Appalling service. Slow responses. I cancelled the order after several days of chasing due to no stock - this was not communicated by them. I am entitled to a full refund which I’m still waiting for 10 days later.
This is a genuine review. Please consider carefully before using this company. It does NOT take 7-14 days to issue a refund in this day and age.
nice quick delivery items were all in…
nice quick delivery items were all in stock price was good too.
Always easy to contact
Always easy to contact, listened and responded kindly.
Easy to use. Thank you!
The second person I spoke to at your…
The second person I spoke to at your company was very rude and was always taking over me. Which is not acceptable as I was the customer. Still waiting on order to be completed as 1 item missing.
Will not return payment
They were unable to supply the product I ordered. Which I was informed of. However they will not refund the payment. The order was cancelled on the 24th May.
Product could not be supplied which I…
Product could not be supplied which I was notified after payment made. A refund promised but still has not happened 4 weeks later, service is appalling with operatives unable to help and not possible to speak with any one who can
Poor Service After asking a particular question…
After asking a particular question relating to the work top I was looking for I was told yes it Square edged but when it arrived it was intact a curved edge. I refused delivery and was then charged for the delivery. When I spoke to Kristen he said he was probably the one who told me it was square edged as he speaks to a lot of customers. So why did I have to pay delivery charges for his error?
Very professional!
Great communication and a great price! Friendly delivery driver who actually only lives a few streets away from me. Ordered on a Tuesday afternoon and was dropped off first thing on Friday a couple of days later. Brilliant service, thanks.
Fantastic from ordering to delivery
Fantastic from ordering to delivery. I placed the order online through the website but had a query, I emailed and quickly got a respond. The staff were very helpful both over the phone and over email. The delivery was organised with clear communication and on the day the driver was friendly and helpful.
Doświadczenie Trustpilot
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