Cleaners are generally good, but the agency itself is terrible. Cleaners keep getting sick and no replacements are scheduled, even when they promise to find a solution nothing happens. You can stay on... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Overall experience with Batmaid is good, cleaning personnel (especially Mounia, Annie and Karima) are professional, hardworking and takes good care of the house. Batmaid customer service are top, he... Zobacz więcej
After "using" (because the second time the cleaning lady did not show up) the service, I can write a honest review. As I said the second time I booked, the cleaning lady did not come, so I didn't h... Zobacz więcej
Batmaid did an excellent cleaning service for me, at short notice in advance of the ‘etat des lieux’ on leaving my Brussels apartment. Unfortunately, the ‘etat des lieux’ system in Belgium is extreme... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Book your cleaning on Batmaid, your on-demand home cleaning platform. Benefit from declared and insured cleaning agent now on www.batmaid.be #batmaid #ethicalcleaning #fightblackmarket
Dane kontaktowe
Avenue Louise 231, 1050, Ixelles, Belgia
- +32 2 808 14 45
- client@batmaid.be
- batmaid.be
3,1
Średnia
31 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Thank you / Merci
Zoubida has come doing the cleaning in my apartment for a few weeks and I am so so happy with her work. It is really nice to have her helping me out. Thank you Zoubida.
30 października 2023
Very satisfied with the service
Very satisfied with the service. The cleaning was well done and when I had a planning problem customer service was very helpful.
10 października 2023
Opinia niezależna
Odpowiedź od Batmaid Belgium
Hi Sebastien,
Dear Client,
We are really happy to hear that you were satisfied with our services!
Yassine from Batmaid
Very professional.
17 sierpnia 2023
Odpowiedź od Batmaid Belgium
Dear Client,
We are delighted to hear that you were satisfied with our services!
We remain at your disposal if needed,
Yasine from Batmaid
Noone showed up. No response from company
So i booked a service 2 weeks in advance. Two days in advance the name of the cleaner disappeared in the platform and i was getting a message that they were looking a replacement. Nevertheless I had a reminder yesterday by the platform that the service would take place. I tried to call multiple times, no answer. i wrote an email to indicate this and ask to confirm if all ok with my service no reply. the date and time of the cleaning came and noone showed up and they didnt inform me as well. I lost a day of work over this. I then connected again to the platform and the service was deleted from my account entirely. it says in their FAQ to contact them by email for urgent situations, like if the cleaner doesn't show up. i did, again no response. I don't think this is a proper serious business. Stay away.
24 sierpnia 2023
Opinia niezależna
Odpowiedź od Batmaid Belgium
Hi Angeliki,
We sincerely apologize for the inconvenience you experienced with our cleaning service. We understand how frustrating it must have been to have your cleaning appointment canceled and not be able to reach us when you needed assistance.
First and foremost, we want to extend our most sincere apologies for the scheduling issue that led to the cancellation of your cleaning appointment. We deeply regret any inconvenience this may have caused you and fully acknowledge our responsibility in this matter.
At Batmaid, we take great pride in providing top-notch cleaning services, and we understand that reliability is a key aspect of our business.
Unfortunately, there are times when unforeseen circumstances, such as agent scheduling conflicts, can disrupt our service delivery.
We genuinely appreciate your feedback and take it very seriously. It helps us identify areas where we can improve and make sure this type of situation does not happen again in the future. We have already taken steps to prevent scheduling conflicts and enhance our communication channels to ensure that clients like you can always reach us promptly.
As a gesture of our commitment to making things right, we would like to offer you a discount on your next cleaning appointment with us. Please contact our customer service team to arrange this and discuss any additional concerns you may have.
Once again, we apologize for the inconvenience you experienced and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Sincerely,
Yassine from Batmaid
Prise de contact personnalisé
Prise de contact personnalisé, j'ai reçu une assistance pour la première réservation de Batmaid.
La femme de ménage est arrivé à l'avance.
26 lipca 2023
Odpowiedź od Batmaid Belgium
Bonjour !
Merci pour votre avis!
Votre satisfaction est notre priorité absolue, et nous sommes ravis que vous ayez apprécié notre travail.
Nous attendons avec impatience de vous servir à nouveau dans un avenir proche.
Yassine pour Batmaid
Great cleaning and good service
Great cleaning. Even with different cleaners, always excellent service. Also they check afterwards if everything went well.
5 czerwca 2023
Odpowiedź od Batmaid Belgium
Hi Guillermo,
We are delighted to hear that you were satisfied with our services!
We look forward to continuing to meet your expectations in the future.
Yassine from Batmaid
Great experience
Easy to book; extremely punctual and on time; friendly staff and very rigorous in cleaning; thank you
17 kwietnia 2023
Odpowiedź od Batmaid Belgium
Hi Serban,
Thank you for entrusting us with your cleaning needs. We look forward to serving you again in the near future.
We are delighted to hear that you were satisfied with our services.
Yassine from Batmaid
Serious and efficient
Serious and efficient, the appartement was clean and I was happy with the results. Excellent service for the proposed price.
31 marca 2023
Odpowiedź od Batmaid Belgium
Hi Yann,
Thank you for entrusting us with your cleaning needs. We look forward to serving you again in the near future.
We are delighted to hear that you were satisfied with our services.
Yassine from Batmaid
Best custom service!
8 marca 2023
Odpowiedź od Batmaid Belgium
Hi Saman,
We are happy to hear that you were satisfied with our services.
Yassine from Batmaid
Batmaid did an excellent cleaning…
Batmaid did an excellent cleaning service for me, at short notice in advance of the ‘etat des lieux’ on leaving my Brussels apartment.
Unfortunately, the ‘etat des lieux’ system in Belgium is extremely unfair on the tenant (but that is a different matter).
3 września 2022
Opinia niezależna
Odpowiedź od Batmaid Belgium
Hello JM,
Thank you for sharing your recent Batmaid experience with us.
We are thrilled to hear that you were fully satisfied with our cleaning service!
Likewise, we remain at your disposal and wish you a pleasant day.
Best wishes,
Ruben for Batmaid
excellent cleaning service
excellent cleaning service. Professional, proactive, flexible.
14 lipca 2022
Odpowiedź od Batmaid Belgium
Dear Valérie,
Thank you for sharing your experience.
It is always a pleasure to satisfy our clients by providing the service of our great Batmaids.
Do not hesitate to contact our customer service if there are still points for improvement!
We remain at your disposal and wish you a pleasant day.
Best regards,
Ruben for Batmaid
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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