Our consultant Steve Hill was amazing! Very professional and friendly. Steve explained everything so well he answered our questions before we even asked him. As Seniors everything was clear as to how... Zobacz więcej
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Terrible customer service! They have canceled on me twice! I have had to miss work, time and money I dont have. They canceled this morning after 9am. They were supposed to be here between 7 and 9. I c... Zobacz więcej
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Booked an appointment, received confirmation. No one showed up. Called, operator said I’ll transfer you locally. They said systems don’t talk to each other I’ll transfer you to the call centre to book... Zobacz więcej
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Today got an estimate from Bathfitters from Clayton Doss, it was excellent, we talked about everything , safety rails, new fixtures, then he showed me me how it would look on his laptop. Im sure g... Zobacz więcej
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Informacje dotyczące firmy
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Napisane przez firmę
An innovative solution for your bathtub. ... no messy, disruptive demolition work. What's more, all Bath Fitter products are backed by a limited lifetime warranty.
Dane kontaktowe
Rue Roy 225, J7R 5R5, Saint-Eustache, Kanada
- cs@bathfitter.com
- bathfitter.com
3,2
Średnia
79 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 53% z negatywnych recenzji
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Our consultant Steve Hill was amazing
Our consultant Steve Hill was amazing! Very professional and friendly. Steve explained everything so well he answered our questions before we even asked him. As Seniors everything was clear as to how all the work would be done so we would understand 100% before he left our home. Steven Hill went over and above our expectations on all the expectations. Thank you Steven!!
16 października 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Thank you so much, Debbie, for your wonderful review!
We're thrilled to hear that Steve made such a positive impression. Providing clear communication and taking the time to ensure every customer feels informed and comfortable throughout the process is something we take great pride in. It's especially rewarding to know that Steve exceeded your expectations and helped make everything easy to understand.
We'll be sure to share your kind words with Steve and the Team. Recognition like this means a great deal to us!
Thank you again for choosing us and for taking the time to share your experience! 😊
The Bath Fitter Team
Terrible customer service
Terrible customer service! They have canceled on me twice! I have had to miss work, time and money I dont have. They canceled this morning after 9am. They were supposed to be here between 7 and 9. I constantly get different excuses. I have talked to regional and corporate and everyone has a different story.
8 października 2026
Opinia niezależna
Odpowiedź od Bath Fitter
We sincerely apologize for the delays and understand how frustrating this situation has been, especially after rearranging your schedule and missing work for multiple appointments.
To complete your installation, we needed a specific wall component that was not available locally. We have since located the required material through another office and are actively working on a plan to complete your project tomorrow. Our team will be in contact with you as soon as the final details are confirmed.
We appreciate your patience and understand the inconvenience this has caused.
Warm Regards
The Bath Fitter Team
Great Bath Fitters Experience!
I had Bath Fitters come in and replace my tub with a walk in shower. The guy showed up between 7:30 & 8:00 AM as promised. He explained what was going to happen and with to work. At a little after 1:00 PM he came and ask me to come check out my new shower, It was perfect! When they say one day insulation, they mean one day ! I was very satisfied with and Highly recommend Bath Fitters !
15 września 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hello Dale,
Thank you so much for your kind words and recommendation! We’re thrilled you’re happy with your new walk-in shower and truly appreciate you taking the time to share your experience.
We hope you enjoy it for many years to come!
Warm regards, The Bath Fitter Team 😊
Don't waste your time
I had a 10a.m. appt to get a quote for a new stall shower. I confirmed the appt via email and text and even called at 8:30 a.m.the morning of my appt. to confirm my 10 a.m. appt. At 10:35 still no one arrives and no one calls. I called Bath Fitter and was told that my appt was at 8:30 and the person who gives the estimates couldn't make it. So after confirming 3 times for 10 a.m. they still couldn't get it right. Find someone else because these people will waste your time. If this is any indication of how they conduct business and their product then it's good thing i'm finding someone else to do the job.
17 września 2026
Opinia niezależna
Odpowiedź od Bath Fitter
We sincerely apologize for the frustration and inconvenience you experienced with your scheduled appointment. We understand how disappointing it is to confirm an appointment multiple times, only to have no one arrive or contact you with an update.
This is not the level of service we want our customers to experience, and we would appreciate the opportunity to look into what happened and address your concerns. Since we’re unable to identify your account from the information provided in your review, I have sent you a request for additional information so our team can follow up with you directly.
Thank you for bringing this to our attention.
Could you please provide your zip or postal code. That will allow me to determine the local office, as I am unable to find you in the system with the information your provided.
The Bath Fitter Team
Booked an appointment
Booked an appointment, received confirmation. No one showed up. Called, operator said I’ll transfer you locally. They said systems don’t talk to each other I’ll transfer you to the call centre to book an appointment. Told them to forget it bc it’s wasting my time. Won’t ever call bathfitters again.
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi Neil,
Thank you for bringing this to our attention, and I sincerely apologize for the frustration and inconvenience you experienced.
I understand how disappointing it must have been to schedule an appointment, receive a confirmation, and then have no one arrive as expected. I also recognize how frustrating it would be to be transferred between teams without receiving a clear explanation or resolution.
This is not the experience we want our customers to have. I have shared your feedback with the appropriate team so we can look into what happened with your appointment and better understand where the breakdown occurred.
Thank you for taking the time to share your experience. We appreciate the opportunity to review this matter.
Kind regards,
The Bath Fitter Team
Shower installation
Had our shower/bath removed and replaced with a shower. We couldn't be more pleased with the work Keith did for us. And he was very polite, cleaned everything. Thank you so much.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi Emelia,
Thank you for taking the time to share your experience.
We're delighted to hear that you're so pleased with your shower conversion and with the service Keith provided.
We will be sure to pass along your kind words to him. It's great to know that his professionalism, quality workmanship, and attention to cleanliness made a positive impression.
Thank you for choosing Bath Fitter, and we hope you enjoy your new shower for years to come!
Kind regards, The Bath Fitter Team
Today got an estimate from Bathfitters…
Today got an estimate from Bathfitters from Clayton Doss, it was excellent, we talked about everything , safety rails, new fixtures, then he showed me me how it would look on his laptop.
Im sure going to have my shower remodeled to a walk in shower
7 lipca 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi Vincent,
Thank you for your wonderful review! We're so pleased to hear that Clayton provided an excellent experience and took the time to discuss all of your options, including safety features, fixtures, and design choices. It's great to know that seeing the transformation on his laptop helped bring your vision to life.
We appreciate your trust in Bath Fitter and are excited about the opportunity to help create a beautiful and accessible walk-in shower for you.
Thank you for considering us for your bathroom remodel, and we look forward to working with you!
Warm regards,
The Bath Fitter Team
Tub liner was installed but not the…
Tub liner was installed but not the drain because installer did not bring correct part. Instead I was sent to try to find part, which was not available locally. The installer left without installing drain. Had to try to get part which as it turned out could not be installed. Two months later bathfitters installer came back to complete job. They wouldn't reimburse me for having to call a plumber. Would not recommend
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi Teri,
Thank you for taking the time to share your experience. We’re very sorry that your project did not meet your expectations.
Providing a smooth and professional experience from start to finish is important to us, and we understand your frustration. We would appreciate the opportunity to learn more about your concerns and discuss your experience further.
Please reach out to our Customer Care team at customercare@bathfitter.com or 1-800-892-2847 at your convenience.
Thank you for your feedback.
Warm regards,
The Bath Fitter Team
Do NOT Call them they will sell your information and never leave you alone
I made an inquiry months ago and then the nightmare began. I now get constant calls from scammers -- sometimes from Bathfitters at different numbers which I block but there is always another number but mostly from scam loans which come from different numbers and have different AI messages. This fill my voice mail to the point where I can't get other calls My phone is useless to me. I would sue these people if I could get a hold of them. These are criminals. I don't believe there is a good business behind this and the whole thing feels like a scam to get people's phone numbers and go after them.
UPDATE: 7/12/26 After talking to customer service and being told I am definitely on the do not call list, I am still dealing with the fake loan scam calls that started after I first called them and have taken steps to avoid, AND BATH FITTERS just called me again today a Sunday btw. Truly relentless. Since I'd blocked another Bath Fitters number here is the one that reached out to me today: 516 217 3912.
DO NOT EVER CALL THESE GUYS
21 czerwca 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Updated July.13th
Hello,
Thank you for sharing your concerns with us. We investigated the phone number you provided and can confirm that it is not a Bath Fitter phone number and is not associated with Bath Fitter.
We understand how frustrating unwanted calls can be and appreciate you bringing this to our attention. While we are unable to identify the source of the calls, we recommend blocking the number and contacting your phone service provider if the calls continue.
Thank you for your understanding.
Kind regards,
Bath Fitter Customer Care Team
Hello,
We are very sorry to hear about the situation you’ve described and understand how frustrating and disruptive this must be.
We want to reassure you that protecting personal information is extremely important to us. Bath Fitter does not sell customer information to third parties, and we have proudly been in business for over 42 years, serving customers with integrity. The calls you are receiving from unrelated companies or “loan” offers are not associated with our organization.
That said, we take your concerns seriously and would like to look into this further to ensure your contact details are handled appropriately within our systems. Please reach out to us directly at cs@bathfitter.com or 1 (800) 892-2847 -Please ask to speak to the Customer Care team, and we will make sure your information is removed from any communication lists.
We truly regret the inconvenience this has caused and appreciate you bringing this to our attention.
Kind regards,
Bath Fitter Customer Care Team
As promised
As promised, they completed the work in one day and I was pleased with the workers, they were professionals. I stayed out of the way so they could do their job. After breaking my hip in December, I now feel safe taking a shower. I must also say it is beautiful. I talked to a couple of people in my area before doing this and after several years on both parties they are still pleased. I would definitely recommend Bath Fitters of Memphis, TN
16 czerwca 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi Rebecca,
Thank you for your thoughtful review. We’re so pleased to hear that your installation was completed as promised and that our team provided a professional experience.
It’s especially meaningful to know your new shower brings you both comfort and safety following your recovery—and that you find it beautiful as well. Your recommendation truly means a lot to us.
On behalf of the entire Bath Fitter team, thank you again for trusting us with your project.
If there is ever anything more we can do, please don’t hesitate to reach out.
Wishing you continued comfort and all the best in your recovery!
Warm regards,
The Bath Fitter Team
We had our senior bath installation…
We had our senior bath installation done by your company on May 21, 2026 to May 22. 2026 by you employee VALD.
1 We were not happy at all with the cleaning job. Being seniors it was very hard for us to clean since my wife has a knee problem and awaiting knee surgery and see is allergic to dust.
2. One corner the silicone is not put properly to avoid future leaks. If the contractor can check it.
Thank you.
20 maja 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hello,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience.
We appreciate you sharing these details and your patience—it helps us ensure your concerns are reviewed and addressed appropriately.
This is not the level of service we aim to provide, and we understand how important it is for everything to be completed with care, especially given your situation.
Please feel free to contact us directly or provide your zip or postal code in a private message so we can ensure the appropriate team follows up with you as soon as possible.
Thank you again for your feedback.
The Bath Fitter Team
EXCELLENT!
My Bath Fitter experience was excellent starting with the Design Consultant, Freddy Archable who gave me detailed information about the company, their products, the installation and even financing. He knows his stuff and it helped me make the decision to go with Bath Fitter with confidence. They keep you in the loop to let you know what to expect. In the end it exceeded all my expectations! Beautiful Shower thanks to the hard work by Freddy (Design Consultant) and David (installer).
18 maja 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi Debbie,
Thank you so much for sharing your experience — this truly made our day!
We’re so glad to hear everything went smoothly from start to finish and that you felt informed and confident every step of the way. That’s exactly the experience we aim to deliver. Even better, we love knowing you’re enjoying your beautiful new shower!
We’ll be sure to pass along your kind words to Freddy and David — they’ll be thrilled to hear this.
Thanks again for taking the time to share your feedback. We really appreciate it!
En joy your refreshed space!
Warmly,
The Bath Fitter Team
Excellent Experience with Bathfitters
I couldn’t be happier with my experience with Bath Fitter. From start to finish, the whole process was smooth, professional, and stress-free. The initial consultation with Robert was informative without any pressure, and he really took the time to understand what I wanted for my bathroom.
The installation was fantastic— Bryan did an outstanding job. He arrived on time, worked efficiently, and kept everything clean and organized. It was amazing how quickly he was able to transform my old, outdated tub into something that looks completely brand new!
The quality of the materials is outstanding, and the finished product looks sleek and modern. You can tell it’s built to last. I also appreciated the attention to detail and the care taken to make sure everything fit perfectly.
If you’re looking for a hassle-free bathroom upgrade with great results, I highly recommend Bath Fitter. They exceeded my expectations in every way!
8 maja 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hello Greg,
Thank you so much for taking the time to share your experience. It truly means a lot to us to hear how happy you are with the entire process from start to finish.
We’re especially glad to know that the consultation felt informative and pressure-free, and that your vision for the space was well understood. It’s equally rewarding to hear that the installation experience met your expectations—especially the professionalism, efficiency, and attention to detail shown throughout the work.
Your feedback on the final result and the quality of the materials is greatly appreciated. Creating a smooth, stress-free experience and delivering a finished product our customers are proud of is always our goal.
We will be sure to share your kind words with the team, as it will mean a great deal to everyone involved.
Thank you again for your trust and recommendation. Please don’t hesitate to reach out if we can support you with anything in the future.
Enjoy your refreshed space!
Kind regards,
The Bath Fitter Team
Just had my tub converted to a walk-in…
Just had my tub converted to a walk-in shower. Beautiful, professional work, done in 2 days as they promise. A more affordable choice, but prices are rising - get yours done soon!
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi Janice,
Thank you so much for sharing your experience with us.
We’re really happy to hear how much you’re enjoying your new walk‑in shower and that the work was finished on time, just as promised. Our team takes pride in delivering quality work while keeping the process smooth and straightforward, so it’s great to know that came through.
We truly appreciate your recommendation and your honest insight for others considering an upgrade. Thank you again for choosing us—it means a lot to our team, and we hope you enjoy your new space for many years to come!
Kind regards
The Bath Fitter Team
Highly Recommend this company!From our first consultation with Dale
From our first consultation with Dale, till our Tub replacement & Tub surround instalation with Chandler, was completed, we knew we chose the right company! Extremely friendly & knowledgeable employees who were a joy to work with! The products are of the highest quality & truly made to measure, and the installation was absolute perfection! When I had water problems, our installer Chandler, diagnosed & fixed the problem with his wealth of knowledge & hands on skill! He is truly the Best! With such amazing staff, how could BATHFITTERS not be such a wonderful & reliable Business!
We highly recommend them to anyone looking for a beautiful bathroom upgrade! We are thrilled with ours!
Sue & Dana Greenlaw
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi, Susan,
Thank you so much for taking the time to share such a thoughtful and positive review. We truly appreciate your kind words and are delighted to hear that your experience—from the initial consultation through installation and follow‑up—met your expectations.
It is wonderful to know that the quality of the product, the care taken during installation, and the support you received afterward made a meaningful difference for you. Providing customized solutions, skilled workmanship, and responsive service is something our team takes great pride in, so your feedback means a great deal to us.
We are thrilled that you are enjoying your new bathroom and that the entire process left you confident in your decision. Thank you again for your recommendation and for trusting us with your project.
Warm regards,
The Bath Fitter Team
I had a great experience with Armando…
I had a great experience with Armando and Nathaniel they answered all my questions and cleaned everything
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Thank you so much for sharing your kind words. Patricia! We’re delighted to hear that Armando and Nathaniel made your experience such a positive one, took the time to answer your questions, and left everything clean and tidy. Your positive feedback truly means a lot to our team, and we appreciate the opportunity to serve you.
Enjoy your new refreshed space!
Warm Regards
The Bath Fitter Team
The Installers were Amazing
Ok, the installers, Luis and Newell were beyond efficient, friendly and professional. The resulting new shower is amazing. We had a horrible cracked leaking tub. The only minor issue we had was not reviewing the amended quote/estimate/work order. The nice hand held Moen shower head we wanted disappeared after we added the frameless shower doors. It would have been nice if someone at Bath-Fitter mentioned that, but things happen. They ended up crediting the value of it and I bought maybe a nicer one at the store. When the installers(awesome guys) finished and a regular shower head was there, we obviously were not super happy (thus the 4 out of 5) but Go with Bath-Fitter, the installers are awesome.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Thank you for taking the time to share your experience.
We’re very glad to hear that you were pleased with the installers and the finished shower. Our installation team takes great pride in their work, and it’s rewarding to know their professionalism and efficiency made such a positive impression.
We also understand from your comments that there were aspects of the sales and product selection process that did not fully meet your expectations. That’s not the experience we aim to provide, and we’d appreciate the opportunity to better understand what occurred so we can address it appropriately.
If you’re open to it, please contact us directly with your project details, including the installation address and best way to reach you. This will allow us to connect with the local team, review the situation, and determine how we can support you moving forward.
Thank you again for sharing your feedback. We value it greatly, as it helps us improve our processes and customer experience.
Kind regards,
The Bath Fitter Team
Very professional.
Very professional.
Sales person was not pushy.
Installer was very polite, clean and efficient.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hello,
Thank you so much for sharing your feedback. It’s wonderful to hear that you had such a positive experience with our team. It’s great to know the sales process felt comfortable and that our installer was polite, clean, and efficient. We truly appreciate you taking the time to let us know, and we’ll be sure to share your kind comments with the team.
Thank you again for your feedback — it means a lot to us.
Warm Regards
The Bath Fitter Team
Quality Sales-Pitch, but I question the Materials they use!
Toni was trying her Best to make a Sale, engaging her Supervisor multiple times to get us to agree to thier Terms which went from ~$20,500 down to ~$7000 for a LESS than the material design we DESIRED! She spent ~4hrs here, and all we wanted was a General Price-Range! Note: thier materials used are similar to what you can purchase from a Menards, Lowes, or The Home Depot! They "may" have Certified Installers; but like I said, thier Materials are no better than you could purchase at a Big-Box Home Retailer!
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Thank you for taking the time to share your experience and feedback. We truly appreciate the opportunity to meet with you and understand your project goals.
We are sorry to hear that the sales process felt longer than expected. Our intention during the visit was to fully understand your vision and present accurate options, which is why several design and pricing variations were discussed. The wide price range reflected different material and design configurations, not a change in terms, and we appreciate your patience during that process.
We would also like to clarify a few important points regarding our materials and products. All of our products are manufactured by us, not sourced from retail suppliers, and they are backed by a lifetime warranty for long‑term peace of mind. The acrylic material we use is significantly stronger and more durable than fiberglass, offering superior resistance to cracking, discoloration, and wear over time. While acrylic sheets may appear similar to materials found at big‑box retailers, the grade, thickness, reinforcement, and manufacturing process we use are designed specifically for professional installations and long‑term performance.
Additionally, our installations are completed by trained and certified professionals, ensuring proper fit, finish, and warranty coverage—something that DIY or retail‑grade materials do not provide.
We genuinely value your feedback, as it helps us improve both our communication and customer experience. If you would like to revisit any details or have questions about materials, warranty coverage, or design options, we would welcome the opportunity to assist further.
Thank you again for your time and for sharing your perspective.
The Bath Fitter Team
Had to redo 3 times
They called and made it right. Had to redo 3 times, do to poor workmanship. Could not get shower to stop squeaking. Over 3 months. Stay clear of this company.
4 stycznia 2026
Opinia niezależna
Odpowiedź od Bath Fitter
Hi Scott,
Thank you for sharing your experience. We’re so sorry for the frustration this caused and understand how disappointing this must have been.
Your feedback has been shared internally, and we appreciate you taking the time to let us know
Warm Regards
The Bath Fitter Team
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