Fake complaint process and no refunds! Fraud and extortion!
This broker company between you and the couriers does not fulfill its obligations towards you as a customer. Forget about getting a refund for a shipment that was not delivered due to the carrier's fault. Every time they just reply that they have sent a new claim to the carrier... BUT THEY NEVER GET BACK TO YOU WITH AN ANSWER... LET ALONE A REFUND OF THE COSTS INCURRED.. THE COMPLAINT PROCESS is just typical pacifying in subsequent messages.. it takes half a year and zero answers. Such matters should be reported to the Police as fraud and extortion!
