Edward did a great job helping me with selecting the right items to order and explaining the application of those items. He followed up with an email as well. The service was excellent and the accesso... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Our camera stopped transmitting photos on July 18. We tried all the troubleshooting steps we were instructed to take and still no transmission. Eventually, we were shipped a new SIM card and with th... Zobacz więcej
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I have had a barn owl camera for a little over a year, and it has not worked properly for more than a month since I first installed it. When the problems first started BO would answer the phone and tr... Zobacz więcej
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Amazing customer service and cameras/solar panels. Anytime I had an issue they sent my how to diagnose the issues and the nreplaced under warranty without issue and shipped it quickly. I swear by Barn... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Barn Owl helps people keep an eye on the places that matter most, even when those places sit far from the nearest power line or WiFi signal. We build cellular, solar-powered security and monitoring cameras designed for the real conditions of rural life: open pasture, remote gates, jobsites, water tanks, barns, cabins, and county infrastructure where traditional cameras simply cannot reach. Founded in 2017 and based in Colorado Springs, Colorado, Barn Owl is a veteran-owned company started by people who understand the problem firsthand. Our cameras arrive ready to work out of the box, with a pre-installed SIM, an included solar panel, and a connection to all major and rural carriers, so there is no WiFi to configure and no batteries to swap. Setup takes about five minutes. After that, you can check in from your phone anytime, receive AI-powered alerts that tell the difference between a person, a vehicle, and an animal, and even livestream what is happening in real time. We know that a camera is only as good as the service behind it, which is why our data plans are contract-free and start at just $7 per month. No activation fees, no surprises, and the freedom to pause seasonally when you do not need coverage. Every plan is backed by our US-based support team and Barn Owl Care, which covers theft, damage, and upgrades for the life of your plan. Ranchers use Barn Owl to watch calving pens and water troughs without the daily drive. Farmers monitor equipment and outbuildings. Contractors guard jobsites against theft. Counties, public works departments, and land managers keep watch over remote assets. Cabin owners and homesteaders gain peace of mind when they are away. We stand behind everything we ship with a 45-day risk-free guarantee and a 2-year hardware warranty. We are proud to have earned the trust of thousands of customers across rural America, along with recognition as a leading farm and ranch camera company. Your land. Your property. Your peace of mind. That is what we protect.
Dane kontaktowe
Stany Zjednoczone
- (720) 594-3649
- support@barnowl.tech
- barnowl.tech
3,7
Średnia
33 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great Service and Follow Up
Edward did a great job helping me with selecting the right items to order and explaining the application of those items. He followed up with an email as well. The service was excellent and the accessories I ordered got here quickly.
27 sierpnia 2026
Odpowiedź od barnowl.tech
Thank you! Glad the accessories arrived quickly, and we're here when you need us.
— Steve, Director of CX @ Barn Owl
Great company
Great company. Quick shipping. Camera set up is quick and easy. Troubleshooting/faqs webpage is very helpful. Thought a camera was shot, but just needed a new sd card.
25 sierpnia 2026
Odpowiedź od barnowl.tech
Thank you for the feedback! Glad the Troubleshooting and FAQ pages were helpful.
— Christina, Support Team Lead @ Barn Owl
Incredible product support
Thank you for the fast and very helpful tech support . My concerns were solved with one phone call .
25 sierpnia 2026
Odpowiedź od barnowl.tech
Thank you! Solving problems on the first call is what our support team aims for. We're happy to help.
— Steve, Director of CX @ Barn Owl
Barn owl. Great concept but no support
I have had a barn owl camera for a little over a year, and it has not worked properly for more than a month since I first installed it. When the problems first started BO would answer the phone and try to help but now they don’t answer the phone, or chat, or email. They have a mechanism to schedule a phone call, but on the several occasions I tried that they didn’t respond. The list of excuses is lengthy, vendors slow to react to software issues, employees on vacation or quitting, my cell provider changing signals or something. They have replaced my camera 6 times. The only thing that they do well is charge me for their service. I don’t write reviews but hope this one will save someone else from climbing a ladder to troubleshoot or change their camera as many times as I have.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od barnowl.tech
Thanks for the detailed review. I'm Christina, the Support Team Lead at Barn Owl, and I've been working with you on this camera recently, so I wanted to respond myself.
You're right that six replacements is a lot. We were determined to get your camera performing well at the exact location you wanted. In the vast majority of cases we're able to get a great signal. But cellular coverage is a moving target: carriers reshuffle their networks over time, and a spot that worked great can become genuinely difficult or lose signal altogether.
If you're open to it, we'd welcome the chance to help with your other locations. Either way, thank you, and we hope to serve you again in the future.
— Christina, Support Team Lead @ Barn Owl
Unfortunately had a pretty bad…
Unfortunately had a pretty bad experience with the team at Barn Owl. They had advertised a promotion in their website that, when you put it in the cart or attempted to select the promotion it would default to standard pricing. I contacted the team, as I had done quite a bit of research before selecting them as a potential supplier. Upon contact, the CSR I spoke with refused to honor the advertised pricing, even after I provided the exact wording reflecting the discount. After multiple back and forth on that same phone conversation, he defaulted to “well, I can give you a 20% discount, which was still $90 over the promotion offered. He finally said he would get with his manager, as he was seeing the promotional wording, and he would call back within an hour.
As of yet I STILL have not heard back. As a customer service manager of over 40 years, this was a very poor reflection on the company as a whole, as unfortunate as it is.
Given this experience, I can say that while their product appears to be good, the customer service backing the company has a serious deficit in their training system, and will possibly lose a lot more customers in the future.
I won’t say to not purchase their product, but expect a poor CE experience if any issues arise.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od barnowl.tech
Thank you for the detailed writeup, and I'm sorry for the frustration. I'm Steve, and I lead the customer experience team at Barn Owl.
You're right that the pricing display is confusing. That's on us. I've flagged it to our marketing team and the display is being updated.
You were also told you'd get a callback within the hour, and that call never came. No excuse for that, and I'm addressing it with the team.
Either way, thank you for holding us to a high standard. You gave us a clear look at two things we needed to fix.
— Steve, Director of CX @ Barn Owl
No human at all
First of all, is there a human at Barn Owl? We have had a camera down since March 2026 and have yet to reach a human. Absolutely the worse customer service we have experienced anywhere. And it used to be so good! Why sell cameras if you can’t keep them in service? I feel like our problem could have been fixed if we had been able to speak to a human. We are going to switch to Tacticam. I would give this zero stars if I could.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od barnowl.tech
I'm sorry for how long this has taken. I'm Steve, and I lead the customer support team at Barn Owl. I reviewed your case after reading this, and I can see you've been working with our agents Reniel, Michelle, and Christina.
We had some unfortunate stock shortages for components specific to your older camera, and I apologize for the delays. There were definitely moments where we could have communicated better. This is never the experience we want someone to have, so we're working on doubling our support staff.
Thank you for the honest feedback. Your upgraded replacements are on the way, and we hope to serve you better when you need us.
— Steve, Director of CX @ Barn Owl
Excellent product and customer service…
Excellent product and customer service and assistance with setup.
15 października 2025
Odpowiedź od barnowl.tech
Thanks! It was a pleasure assisting you. Enjoy the cameras, and reach out any time.
— Christina, Support Team Lead @ Barn Owl
New SIM Card Fixed Our RangeCam 4G
Our camera stopped transmitting photos on July 18. We tried all the troubleshooting steps we were instructed to take and still no transmission. Eventually, we were shipped a new SIM card and with the instructions we were given, we were able to install it and get our camera working again. This is the second time in four years that we've needed to do this. The AI chat was decent, but the email instructions are what helped us the most. Thank you.
3 sierpnia 2026
Odpowiedź od barnowl.tech
Thank you for patiently working through the troubleshooting process with us. Cellular networks change over time, so a hard-working camera will occasionally need a new SIM to maintain the best signal. We're glad the instructions made the install easy, and we're always updating our tools, from the AI chat to our guides to how our support team responds, to make help like this even faster. Thanks for letting us get you back up and running.
— Steve, Director of CX @ Barn Owl
Odpowiedź od barnowl.tech
Thank you! Glad we got it fixed, and we appreciate you taking the time to share it.
— Christina, Support Team Lead @ Barn Owl
Amazing customer service and…
Amazing customer service and cameras/solar panels. Anytime I had an issue they sent my how to diagnose the issues and the nreplaced under warranty without issue and shipped it quickly. I swear by Barnowl. Keep up the great work
29 lipca 2026
Odpowiedź od barnowl.tech
Thank you for this! There's nothing better to hear than a warranty replacement going out fast with zero hassle, and we're glad the cameras and solar setup have held up on top of that. Thanks for sticking with us.
— Christina, Support Team Lead @ Barn Owl
Odpowiedź od barnowl.tech
Thank you! Glad we could take care of you after the sale. Let us know if we can help with anything else down the road.
— Steve, Director of CX @ Barn Owl
Absolutely Horrible
Absolutely horrible if you need to actually speak with someone. I had to call 6 times before I actually spoke to a real person. Bart AI was good for basic troubleshooting but that did not fix my issue.
Whoever designed the call tree progression for transferring the call from Bart to a live person should be taken out and flogged. An absolute horrible experience.
When I was able to actually talk with a person she was helpful. I feel bad for her since she is the only one working. As of right now I have been on the phone over 20 minutes and am listening to really bad elevator music. Who knows if and or when I will actually get an answer.
7 sierpnia 2026
Odpowiedź od barnowl.tech
I'm sorry the experience was this frustrating. Thank you for the feedback; we'll review it to see if we can make improvements to the call flow.
We're a small team in the middle of doubling our support staff, and making it easier to reach a live person is our top priority right now.
Your case is still open with us, and we'll stay on it until it's resolved.
— Steve, Director of CX @ Barn Owl
Christine made the process a complete…
Christine made the process a complete satisfaction.
She went well beyond the effort of extra care.
29 lipca 2026
Odpowiedź od barnowl.tech
Thank you! This is what we aim for, and I'll pass your feeback on to Christina. We're here whenever you need us.
— Steve, Director of CX @ Barn Owl
Odpowiedź od barnowl.tech
Thanks for taking a minute to say so, Leroy. It means a lot to the team. Give us a shout anytime.
— Steve, Director of CX @ Barn Owl
NOT CLEAR ON HOE THE CAMERA HOCLS TO MY…
NOT CLEAR ON HOE THE CAMERA HOCLS TO MY PHONE
26 czerwca 2026
Odpowiedź od barnowl.tech
Thanks for the feedback and for the 4 stars while you're still getting set up! Connecting your camera to your phone is quick once you know these two steps: first install the app, then register your account and add the camera. These two guides walk you right through it:
Install the app: https://help.barnowl.tech/en-US/mobile-app-installation-598738
Register & add your camera: https://help.barnowl.tech/en-US/register-your-barn-owl-hq-account-and-add-camera-368235
If anything's still unclear, our support team is glad to walk you through it live, just call 720-594-3649. We'll get you up and running.
— Steve, Director of CX @ Barn Owl
Odpowiedź od barnowl.tech
Thank you! We're glad our virtual assistant has been helpful and there's always a real person on our team ready to jump in whenever you need one. Thanks for being with us!
— Steve, Director of CX @ Barn Owl
Always helpful when I have a question.
29 czerwca 2026
Odpowiedź od barnowl.tech
Thank you! We're happy to help. Reach out anytime.
— Christina, Support Team Lead @ Barn Owl
Don't buy a Barn Owl
Don't buy a Barn Owl. Go to Tactacam or any other option. Their customer service has become terrible, the equipment doesn't last, constant technical issues, support is worthless if you can even get to a real person. Company has gone downhill rapidly in the last few years.
29 czerwca 2026
Odpowiedź od barnowl.tech
Thank you again for the feedback. This isn't the experience we ever want a customer to have, and we're sorry this is where things landed. I'm glad you were able to connect with our Support Team Lead, Christina, this morning.
As discussed, some of your cameras are now three years past their two-year warranty, and remote country is a tough environment — cellular coverage can shift as carriers upgrade their networks, and a spot that once had strong signal can turn into a tricky one. We know that's frustrating when you're counting on the equipment. The newer camera was fully covered and taken care of under warranty, as it should be, and as a one-time courtesy we went beyond what the warranty covers on the account side. We're sorry things didn't work out this time.
Thank you for being with us these past five years. However we can help down the road, we're here.
— Steve, Director of CX @ Barn Owl
Quick delivery
Quick delivery, excellent products. Company checks to make sure everything is ok
2 lipca 2026
Odpowiedź od barnowl.tech
Thank you! Checking in on our customers is just part of the job. Glad everything arrived quick and is working well.
— Steve, Director of CX @ Barn Owl
Outstanding!!
Products are good, warranty is very good and the service from Brian Adams is excellent!
2 lipca 2026
Odpowiedź od barnowl.tech
Thank you so much, "outstanding" is what we aim for! We're glad the products and warranty have held up their end, and we'll be sure the team member who helped you sees this. We're here whenever you need us.
— Christina, Support Team Lead @ Barn Owl
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