Bank of Ireland Recenzje 

A substantial lodgement was made and I was told it would go straight into the account therefore when it wasn't through I phoned to be told that yes, it should have gone straight through as it was cash only so they would investigate and phone me back. When no one phoned me back I phoned later in the day to be told by a different customer service rep that the info I had been given was wrong and that the transaction would take between 24- 48 hours.

Tried to apply for a mortgage with BOI, 12 weeks later they still haven't replied to my latest message. Asked really ridiculous question, I sent them absolutely everything they asked for. Still nothing.

Applied with Nationwide and the whole application took 5 days from start to finish.

Avoid BOI for mortgage applications.

Been with BOI for a number of years having no issues as never had the nessity to contact them. Within the last few months I noted a few unauthorised transactions on my account, contacting customer service I was greeted with a lady who should take a course on attitude and customer service. Reporting the unauthorised transaction I was told I would have to fill out a disputed transaction form, hello!!, "I'm disputing the transaction with you" and wanted MY Money returned. Refusing to, she told me I would be contacted by the bank due to the dispute, still waiting!!. Just a few days ago I noted another unauthorised transaction and of course contacting customer service demanded this money returned to my account, to which I was told it would have to be investigated by their fraud team, which could take up to ten days !!. On both occasions my card had to be cancelled and waiting over seven days for replacement, such an inconvenience. Totally untrustworthy banking system and most definitely not secure. I have requested a reputable bank to transfer my current account and advise any potential BOI customer, stay well clear, obismsal security in this age of technology.

The interest rates for my mortgages are horrendous And they will not review when the term ends. I can't wait to change to a better and honest lender!

Not at all Inclusive or Diverse. This company has promoted too many dopes to Management who are not suitably qualified! Some even grandfathered in their QFA and some unable to pass exams that they were Grandfathered in! Don't take financial advice from Poor people! Bad Management is the reason why they have such bad customer service and service in general!

4 calls following a message from bank of Ireland each Time they hung up I guess it's time to use revolut. I'm in Estonia at the moment it's soo frustrating.
My card is blocked
Neil McDermott

No wonder bankers make so much money ripping people off where they can. Charging 6€ a month for maintaining an account, this is ridiculous especially when everything is online now and they can't even get that right their app is rubbish and slow!

Waiting for over a month for a loan agreement to be sent to our mortgege advisor. Only reason still with them is a fixed term mortgage ported over with a great rate. Once finished so are the bank of ireland. Absolute shambles.

Completely gash loan provider. Rang to get a settlement quote and paid the loan off the same day.....all done you'd think? Well you'd think wrong, rang again a few days later to check it had all gone through, was told that it had and I could cancel any direct debits....fast forward a few months and got hit with default notices. Rang them to explain the situation and was told everything would be paused while they investigated...fast forward a month, haven't heard anything and have been sent yet another default notice.

Applied for a mortgage. They said I have an unpaid loan from 2019. Got a credit check and turns out they're lying through their teeth. Closing my account with those gangsters

We’ve had our mortgage and paid it every month for 15 years, we went to change it to a fixed rate mortgage just before the interest rise and they wouldn’t do it because it was an old mortgage so we were penalised for being good customers now I’ve had to get another job to pay the extra. Then I asked to change by bank account details for the direct debit and they didn’t receive my mandate so refused to change it. This bank is a joke if you are thinking of switching to this bank please don’t, the customer service is dreadful

What went wrong? Just about everything. They didn't seem to know their own address. Their complaints email address didn't work. It takes them weeks to find letters that you send them. Just a complete disaster zone of mistakes, misinformation, poor internal communications, etc. I have referred them to the financial ombudsman but not sure they'll do much. Avoid this bank if at all possible. They run accounts for AA Savings and Post Office savings, so you'd be advised to steer clear of those brands also IMHO.

Brutal
Imagine any other large company having a 90% dissatisfaction rating from its customers!! The app is beyond appalling. It crashes constantly and when it does work it is painfully slow and lacks any meaningful insights. Ordering a statement involves travelling back in time to the early 80's. Customer support is worthless. The reason why this bank has such obvious contempt for its customers is because there is no meaningful competition. I moved from Ulsterbank. I wish I had read these reviews before I did. I am going to try Bunq bank; because, their reviews seem good and, it is not possible for them to be any worse. So adios Bank of Ireland, it is has been short but brutal I'm taking my business elsewhere.

Beyond dreadful. Five weeks either locked out of my account or unable to make transfers.
First, they updated their mobile app without saying you had to go to the appstore to get it. The original version just stopped authenticating. Its habit of trying to download updates before it allows you respond to an authentication request from a pc is appallingly bad practice - if your mobile data is slow you get timed out by 365 before you can swipe.
So, what about the psk keypad system? That's even worse. System failures are leaving some customers unable to make account transfers. The Irish support told me this, but clearly no one told the Indian call centre who wasted hours of their and my lives trying to fix a problem they had no clue about.
And they've closed all branches nearer than 45 mins away.
Stay away!

I find it great, does what I want,I find bank of Ireland great,only negative loss of branches, and can't transfer money to other accounts ,

BOI are woeful.

As a mortgage customer, they seem unable to follow their own process, their response is slow the only thing consistent about the bank is they make corrections

Bank of Ireland and Central Bank of Ireland published a false account of my data held with the Bristol and West many years ago and behaved abusively. This was done with Department for Work and Pensions who arranged the forgeries with BoI Bristol to make an unauthorised disclosure. There is no protection when financial institutions and Executive Agencies falsify people's accounts to make a gain. Avon Police turned a blind eye. All these corrupt regulatory bodies like FCA and FCA Ombudsman and Information Commissioner are all operating to protect businesses like this. They operate like a crime syndicate having no respect for our laws

Trust me on this do not use them , I'm stranded in Australia meant to be in the Philippines, lost thousands on flights because they decided to freeze my account, if travelling abroad use revolute, never a moment trouble and all transactions fully insured, avoid boi,

At Approx 16:10 30/12/2022.

€350 of my daughters money was held by antiquated pass machine in place outside Bank of Ireland Bank Place Ennis. Bearing in mind this was 10 mins past closing I took a chance and tried ringing the door bell a few times as we didn’t know what to do or where her money was gone. The machine said contact a staff member.
I was ringing customer service when a lady opened the door.
Politely I tried to explain myself and what was going on. I had to step forward a foot to be heard over the wind.
I was met with complete ignorance. The woman who answered the door escalated the situation very quickly, was instantly on the defensive I was berated for speaking to a person that way although I never once raised my voice or postured in any way. All I did was ask how the issue was going to be resolved and could we wait on the step of the bank until we knew the outcome. She kept telling me she couldn’t let me in the bank. Not once in the entire brief conversation did I seek to be let in the bank. I understand that for security reasons I couldn’t be let in. I had no issue with that at all. I was given little or no opportunity to explain myself. I was accused of speaking to her in a poor tone, I believe she said “don’t speak to me like that, don’t you dare take that tone with me.
After 25 years of working in customer service I know precisely how to deal with such scenarios. I appreciate it was after hours. It was 5 degrees outside, cold, starting to rain and windy. I was doing my best for my upset daughter and was treated like something unappealing on the sole of this woman’s shoe. I was left reeling from what I perceive to be a completely unprovoked and unnecessary verbal attack upon my person and character and I have taken it very personally. I was left standing outside your premises humiliated, confused and embarrassed for trying to help my child. I have tried all my life to treat people with respect and courtesy wherever and whenever I can. I cannot fathom what it was that set this woman off but I am flummoxed by her melodramatic and unprofessional behaviour towards me.
I cannot believe this is the sort of crap that passes for good customer service in a bank. I am now actively exploring other banking options. My account has been open less than 9 months. I banked with Ulster Bank since the age of 6 and in 38 years never once had so much as one single issue. I can see now i have made a mistake selecting your bank over your competitors and I will rectify that in due course.

If I could give Bank of Ireland 0 stars, I would.
Their banking online system and apps are terrible for Business or Personal accounts. Looks like they want to save money on hiring skilled IT staff and give the job to that "13 years old nephew" who knows computers to do. Terrible.