M&S Credit Card Recenzje 2587

I've just received a text purporting to be from M&S (I'm not sure how you are supposed to tell if it's genuine) saying my card had been blocked due to a potentially fraudulent transaction. I phoned the Fraud Department immediately and it was genuine so they get three stars for stopping the fraud. However, the department is not based in the UK and the person I was dealing with had a strong Asian accent. I'm very hard of hearing so I asked her to slow down and speak clearly. She didn't and everything had to be repeated to me at least twice so that I could understand what she was saying. I found this extremely stressful. It's about time this issue was addressed by M&S as it's not the first time I've had to bring this to their attention. It's especially important if you are dealing with potential or actual fraud when everyone involved needs to be clearly understood. Now a wait of several days before new card arrives.

First of all, STOP with the foreign call centres. Struggling to understand someone when dealing with financial issues is not acceptable anymore. Secondly, don't send people emails with links to click! That in itself is so irresponsible

Applied for an M&S credit card for a pre-wedding purchase - approved on 19 April, and still no sign of the card.

After several calls and a range of contradictory updates, I was told a replacement would be sent via “express” delivery… which apparently still takes 5 working days.

At this point, I can only assume M&S sends its cards by donkeys - since every other bank I’ve used manages delivery within three working days.

With the wedding next week, I’ll need to find an alternative. Naturally, the promotional window tied to the purchase has now expired.

I have only had the card a short while. I really like how I can access my statement online instantly. Another amazing feature I really like is how I get a notification for every transaction that goes on my card, a great way to keep an eye on my card security.
Another great feature is for everything I spend on the card I get rewarded with points to spend with M&S. Win Win!!

It was so simple and easy to do on the APP.

Ease of obtaining card type I wanted. App/Online site easy to use and navigate.
Card held for a couple of months now and no issues to date with card purchases and payments made.
Overall, entirely satisfied.

The process was straightforward and stress free. Any dealings I have had to contact M & S Bank for have been resolved quickly and easily .

Very clear application process for credit card, being approved and delivered within a couple of weeks.
Straight forward to start using card, and now loaded onto Apple Pay

The balance transfer was so simple and easy to do and was agreed and paid the same day at a reasonable cost. As always it could have been cheaper but was a great service.
Many thanks.

Was offered a great balance transfer deal, so used it to fund a large purchase. It was quick and easy to do.

M+S deleted itself and deactivated itself from my Google wallet. M+S still can't tell me why this happened, I spent over 2 hours being passed around to 7 different departments.
I have also had an experience when I tried to re-add my card back to Google wallet and it blocked the card because of this.
As well I never received any text to say 'do you approve this transaction' the card would just block itself.
The managers must be very busy! Im still waiting for a manager call back from 3 months ago

I can't believe what I have been through with this card. I had one many years ago and no problem but initially I had to make so many phone calls to get the card active and I have written to M & S Bank explaining this. Then today in Asda I was humiliated, as firstly contactless was declined, then when I put in the pin it declined. The queue I was in was long and everyone saw I was having trouble with my card. Luckily I had my HALIFAX debit card with me and that was fine. I have now decided to pay the card balance very soon and return it. I will stick with HALIFAX from now on!

I was misslead about the offer the transfer apparently doesn't work with PayPal I was on the phone for hours trying to sort it out because it was showing on my balance but not actually paid to PayPal after I contacted PayPal it turned out that the move won't happen until M&S have pank account number and sort code because of their system so it didn't work for me.

Very happy with service provided by m and MnS credit card

I had a balance transfer to my card, it was very easy and quick. I have had balance transfers on other cards and have not been so easy. will use again.

0 is not an option, my wife had an email saying a credit card has been opened. She did not open it, we checked credit karma to ensure it wasn’t a spam email and it was not so we contact M&S to say it had happened and they told us to call back after the bank holiday weekend. Surely fraud is considered high importance but clearly not and M&S opinion is different. They did not ask for any forms of ID clearly when the person applied or any other verification as they tried with NatWest and they did do the correct thing and contact my wife first. Absolute poor customer service and bank and I don’t even bank with them and can tell you I already wouldn’t bank with them.

Alternatively if you did want a free credit card they don’t check who you are so knock yourself out

Very friendly and proffessional bank. They have a human customer Service and also do have lots of VERY GOOD balance transfer offers.

Great experience with the balance transfer and great rate for a good long time. Delighted thank you

Spoke to a very strange woman on the 03456005860 number. My card is lost and she said I didn’t exist and sounded like a scam. I called another 0345 number and the next person was helpful but m&s seriously change your cheap call centres!

Keeping my local branch open and employing very helpful and experienced staff