Bakerboxx Recenzje 64

Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I have renewed our subscription, received the first box and nothing since. No replies to email, no phone number. This has happened before, so not an isolated experience. The boxes are great when they... Zobacz więcej

Oceniono na 5 z 5

I received my first Bakerboxx on Friday and was excited to get started. The packaging looked great and the recipe card contained was straight forward to follow. I had a few initial questions - these... Zobacz więcej

Oceniono na 5 z 5

I was recommended Bakerboxx by a family friend. We decided to sign up to the 3 month trendboxx subscription, this surely did not disappoint. The box this month contained a the deluxe chocolate fudge c... Zobacz więcej

Oceniono na 5 z 5

I recently tried BakerBoxx, and I couldn’t be more impressed! The delivery was incredibly fast, and the kit made it so easy to bake fresh, delicious bread at home. The instructions were straightforwar... Zobacz więcej


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 5 z 5

This is such a treat ....

This is such a great idea . I received my subscription as a gift and was so excited to get started . The whole way that the package was organised made the baking straight forward ... for a novice with asperations ! . I am so looking forward to my next boxx . I had a few questions to ask and l received prompt responses from this company . Very happy with my experience and l wouldn't hesitate to recommend them .

17 września 2024
Opinia niezależna
Oceniono na 1 z 5

Pretty poor

Pretty poor. Clearly a start-up, so I make some allowance made for that, but it's really not acceptable to not have any channels that can respond in a timely manner to a customer query.
In this case, neither their chat or email responded for several days, and even then, their approach was defensive, rather than empathetic and customer focussed.
As a consequence, I've cancelled my order for now, but may come back when they've got their act together, as it's a nice concept.

27 sierpnia 2024
Oceniono na 5 z 5

This site is so great it legit I love…

This site is so great it legit I love it. My family is poor. We don’t have a lot of money. I would love to win $500 just sent to my family back in my mother is very poor, but I would love to send her that kind of money, but I hope I win. If I win,that would make my families prayers, and our health better

10 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

A super gift idea

A super gift idea. Great variety of baking recipes - it was exciting opening the box each month to see what was inside. Simple to follow instructions and very useful ‘make it again’ details means I can make our favourites again.

31 lipca 2024
Oceniono na 5 z 5

Very helpful lady sorted out all my…

Very helpful lady sorted out all my questions

3 lipca 2024
Logo Bakerboxx

Odpowiedź od Bakerboxx

Thank you Ann, we appreciate your feedback and will pass on your comments to my colleague who dealt with your enquiry, Kind Regards James

Oceniono na 5 z 5

Bread Subscription Customer

I have been a bread subscription customer for over a year and I have been consistently impressed with the monthly bakes. There has been the rare occasions where I have had to reach out to support, but when necessary, I have received polite and timely assistance. Highly recommended.

11 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Ordered for a budding baker in the…

Ordered for a budding baker in the family, had a few questions around the process which were dealt with quickly and efficiently. Not sampled the first recipe yet but looking forward to their recreation of the lovely picture on the recipe card!

13 czerwca 2024
Opinia niezależna
Oceniono na 3 z 5

Nice but pricey

Recipes have been nice but the box feels very overpriced for what it is, essentially just some flour and olive oil. I was expecting more varied and interesting recipes (so far have had cinnamon buns and burger buns).
A fun present but I wouldn't renew it.

10 maja 2024
Oceniono na 1 z 5

Poor customer service

I signed up for a bread baking subscription last year but cancelled when I had to chase my monthly boxes. However when I received the boxes they were very good so this year I decided to order again but, wanting to avoid the subscription service, I ordered 3 one-off baking boxes for £48 on the 9th April. Delivery was stated as 3-5 working days. Once again I did not receive the boxes. I contacted Bakerboxx via live chat on the 17th April and by email on both the 22nd and 29th April regarding my order. Each time I received an automated reply stating that I would be contacted within 48hrs. Each time I did not receive any further response. Bakerboxx do not provide any other means of contact. Consequently in May I contacted my credit card company to seek assistance in obtaining a refund. Following this Bakerboxx sent me this link repeatedly requesting that I rate my experience with their company so here it is: In my experience, I am sad to say, Bakerboxx did not fulfill my order nor did they provide any customer service as it is impossible to make contact with anyone - which left me with no goods and £48 out of pocket and the hassle of trying to obtain a refund via my payment method. Their bread baking boxes are good but they need to improve delivery and respond to customers.

9 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing gift idea!

Bought a subscription as a present for my husband. Amazing quality product and end result very yummy.
Fast and great customer service through out my purchase. Can’t wait to try the next delicious treat.

10 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Bought a subscription for BakerBoxx…

Bought a subscription for BakerBoxx through NotOnTheHighStreet as a Christmas present. My activation code didn't work. After many emails I managed to get hold of someone. I was told the issue was resolved in February and we would get the next month's box, i.e. in March. It's now May and we haven't had anything. I wrote recently but got no response. Complete shambles.

2 maja 2024
Opinia niezależna
Logo Bakerboxx

Odpowiedź od Bakerboxx

Hi Hugh, I cannot seem to find any communication with us directly, please can you reach out to us with your order number so we can solve this promptly for you subscriptions@bakerboxx.com thanks, Tom

Oceniono na 5 z 5

I received the Bread Baking…

I received the Bread Baking subscription as a birthday gift from a friend. I was so impressed that I in turn purchased the subscription for another friend. The ease of ordering, receiving and actual recipes are ideal.

21 marca 2024
Opinia niezależna
Oceniono na 4 z 5

Got there in the end

Activate subscription - no response
Contact for help - nothing happens.
Send numerous emails - no response.

After a difficult start, the service we received couldn’t have been better and we have been very pleased to receive the boxes in a timely fashion.

Would now happily recommend!

26 marca 2024
Opinia niezależna
Logo Bakerboxx

Odpowiedź od Bakerboxx

Hi Neil sorry that you are having issues with your subscription, please could you contact us via subscriptions@bakerboxx.com so that we can resolve the matter, Kind Regards James

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