C'est une honte, Ils proclament "envoi rapide CH". Je découvre maintenant, 10 jours après, que l'article est envoyé de Chine, et qu'il va mettre 3 semaines à arriver. Ils ne répondent pas aux mess... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wish I'd read reviews here before ordering. Delivery to Ireland was always gonna take a few weeks, which I accepted. According to tracking, goods cleared Customs in Ireland on 30th August. Ireland is... Zobacz więcej
Scam. I ordered item with expected delivery within a week. Received multiple updates saying item was repeatedly delayed. At first, trusted there was a logistical issue. Then started digging. Their "sh... Zobacz więcej
Reakcja na opinię
I recently purchased the double electric breast pump from baby bubble store, While it gets the job done, the suction power feels a bit underwhelming and might not be ideal for frequent use. Additio... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We’re the world’s trusted destination for baby essentials, offering exceptional quality and fostering genuine connections with families everywhere. Wherever you are, everything you need is right here, ready to make parenting easier and more joyful!
Dane kontaktowe
Zjednoczone Emiraty Arabskie
- contact@babybubblestore.com
- babybubblestore.com
1,3
Bardzo słaba
165 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Disgusting service
Disgusting service
- I ordered an item in mid-November and submitted a return request via the website.
- The only return option I could select was 'green return' (keep the item and receive a partial refund)
- I got a confirmation email to say my return request was received and that the process would take up to 7 days. I expected this would be a refund within 7 days.
-That time passed, I got in touch and asked for an update. I was told that the company was waiting for the item to come back to them in order to process the return.
- I explained that the only option was green return and that I'd be happy to post the item back but need a return address provided to me.
The company stalled responding to my emails and kept directing me to their online self-return page.
All I needed was a return address so I could post the item back. The stalled responses for so long that when I attempted to click on the return button again it said the return window had closed. INFURIATING.
I have send over half a dozen emails to them by this point, by luck, I googled Baby bubble return and there was a Bondi address (not visible on their site through any convenient link).
I have since sent the parcels back to this address of my own accord.
Every email I have written to customer service has pleaded for help with emailing me a return address.
The replies read as though they're written by A.I.
I may never get my refund and I am concerned that the return address is not legitimate.
This is the most dubious, untrustworthy shopping experience I have ever had and I am appalled.
I have a newborn child and scarcely enough time to even write this.
Refund me my $157!!!! Order #23802
17 listopada 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Melissa,
Thank you for your detailed feedback. I’d like to clarify a few points to address your concerns.
Firstly, our company follows structured processes for returns and refunds, which are clearly outlined in our return and shipping policies. We kindly encourage customers to review these policies before making a purchase to avoid any misunderstandings.
Regarding your refund request, the amount you mentioned ($157) does not match the amount paid for your order. Please review your confirmation email for the correct purchase amount, as this determines the refund issued.
I can confirm that your refund has been processed. Please allow a few business days for it to reflect in your account.
Thank you for your understanding, and please don’t hesitate to contact us if you have any further questions.
Kind regards,
Jane Williams
poor communication
seller has poor communication. Package was returned to seller as it was missing postage. I emailed them to share a tracking as they mentioned they will ship again but they never replied. Followed up multiple times. They are now sharing my tracking on this website in reply to this review. Why couldn’t they reply to my email?
11 listopada 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Mary Li,
Thank you for your feedback. It's surprising to hear your concerns, as you've successfully ordered from us twice. One order has been delivered, and the other is on its way. Here is the tracking link for your reference: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405536206248858694884. If you have any issues, please let us know.
Best,
Jane Williams
Owner at Baby Bubble
Baby Bubble Store
Long delivery time
Long delivery time. Not arrived after 3 weeks. Cannot cancel order. Nothing saying obviously length of delivery. Clearly a regular issue as automatic response goes through this in detail, stating you cannot cancel order.
12 listopada 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Katie,
Thank you for your feedback. Our delivery times are clearly outlined in our policies, which you agreed to upon purchase. I understand your concern, but the order has already been delivered. If you have any further questions, feel free to reach out.
Best regards,
Jane Williams
Owner at Baby Bubble
Baby Bubble Store
I've got flat head pillow from baby…
I've got flat head pillow from baby bubble and is really helping the shape of my baby's head thats why I am doing this review to help out other mother that are looking for same solution.
12 listopada 2024
Opinia niezależna
Odpowiedź od Baby Bubble
We truly appreciate your wonderful review! It’s always great to know our customers are happy. Thank you for choosing us, and we hope to see you again soon!
Warm regards,
Jane Williams
Owner, Baby Bubble Store
Product took 10 days to be delivered…
Product took 10 days to be delivered and baby love it! I needed to talk to Costumer Service and it was great. Jane was helpful when I needed to change mt shipping address. Overall, I recommend Baby Bubble
12 listopada 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Thank you for your lovely feedback! We're so glad you had a positive experience with us. Your support is greatly appreciated, and we look forward to serving you again soon.
Best regards,
Jane Williams
Owner, Baby Bubble Store
Ordered a baby pillow and cot bumpers…
Ordered a baby pillow and cot bumpers at the end of August,I'm still waiting they keep responding I have to wait and they can't refund me as they have send the items.
Absolutely ridiculous.
I will keep emailing until I get a decent answer, refund or replace
28 sierpnia 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Carly Milne,
Thank you for reaching out. I have looked into our database using both your first and last name but couldn’t locate any order. Could you please confirm that the purchase was made with Baby Bubble Store?
If you need further assistance, feel free to contact us at contact@babybubblestore.com. I’d be happy to help resolve this for you.
Jane Williams
Owner at Baby Bubble
Baby Bubble Store
Do not order from Australia
Do not order from Australia.
I ordered a pram fan, and it has been 1.5 months and I have not received it yet. The tracking system seems like a joke. It says it is in Transit for more than a month with no updates or estimate arrival date.
5 listopada 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Bianca Andrade,
Thank you for your message. According to the tracking information Tracking Number: https://www.babybubblestore.com.au/apps/parcelpanel?nums=LM107524787CN , your order has been delivered. Delivery was delayed because no one was available to receive the package, and it had to be rescheduled.
If you have further questions or concerns, feel free to contact me directly at contact@babybubblestore.com.
Best regards,
Jane Williams
Owner
Baby Bubble Store
Amazing customer support
I just want to thank you Rahul for an amazing customer service. He helped me with my order that was sending to wrong address. I just got my order and I am more than satisfied.
4 listopada 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Thank you for sharing your experience with us. We’re grateful for your support and hope to welcome you back soon.
Best,
Jane Williams
Owner, Baby Bubble Store
Absolutely rubbish
Absolutely rubbish ! Im sorry not to check the reviews before i made a order the clothes are cheap looking nothing like on a photo ,i was waiting 22 days for delivery and now i cant return as they system is saying that im out of return window ,i literally received the item today . Dont shop here!
22 października 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Katarina,
I’m sorry to hear about your experience. At Baby Bubble Store, we want every purchase to be risk-free, which is why we have clear return, refund, and change-of-mind policies in place. Please share your order number, and I’ll review this for you to resolve it promptly.
Your satisfaction is our priority, and I’ll do my best to make things right.
Best regards,
Jane Williams
Owner, Baby Bubble Store
contact@babybubblestore.com
Odpowiedź od Baby Bubble
We are not scammers!!!!
I’m sorry to hear about your concerns. We take feedback seriously and are committed to addressing any issues promptly. Please share your order number so I can assist you and resolve this matter as quickly as possible.
Your satisfaction is our priority, and I’m here to help.
Best regards,
Jane Williams
Owner, Baby Bubble Store
contact@babybubblestore.com
This is a Scam
This is a Scam! You will never get that you buy, it will never be delivered and if it does, it will be way different from what is shown on the website.
9 września 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Carlos,
I’m sorry to hear about your dissatisfaction. Please note that all purchases made on our website require agreement with the policies clearly outlined in the footer. May I ask if you had a chance to review them before placing your order?
According to our records, your item was delivered earlier than the estimated timeframe, and I personally emailed you to confirm receipt, but I never received a reply. It's disappointing to see this review, especially since our team made every effort to assist you.
We remain committed to resolving any issues you have. Please reply to this email if you’d like further assistance.
Best regards,
Jane Williams
Owner, Baby Bubble Store
contact@babybubblestore.com
No customer service
I ordered the Breathing Otter which was a total waste of time. It is a knock-off from the original. It is supposed to play music, have white noise and different light settings. There was only one button to on the teddy which only played music and turned the light on at the same time. You could not adjust the volume or change any of the sounds. Really disappointed as I was looking forward to this for my baby. Still waiting for my return to be processed a week later.
7 września 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Michelle,
I’m surprised to hear your feedback about "no customer service," especially as you reported the issue, requested a refund, and received a full refund for the faulty product. Could you please clarify if there’s anything else you needed assistance with?
We aim to provide the best support possible, so your feedback is important to us.
Best regards,
Jane Williams
Owner, Baby Bubble Store
contact@babybubblestore.com
TOTAL SCAMMERS
Wish I'd read reviews here before ordering. Delivery to Ireland was always gonna take a few weeks, which I accepted. According to tracking, goods cleared Customs in Ireland on 30th August. Ireland is such a small country, from then it should be only 24 hours til delivery, even by normal local post. But tracking shows multiple midway points on 2nd, 3rd, 4th and 7th Sep, and almost a week later nothing more! Last step was Transit to Next Facility 6 days ago. I've messaged the store, and also who I thought may be the courier company but have had no response. It does indeed appear to be a SCAM!!
13 września 2024
Opinia niezależna
I had a great experience with Baby…
I had a great experience with Baby Bubble Store. My product delayed but Jane the owner contacted me and she was very lovely and help helpful. I have got my product and my baby loved it so much!
Thanks Jane and the team
14 czerwca 2024
Opinia niezależna
Odpowiedź od Baby Bubble
We truly appreciate your wonderful review! It’s customers like you who make our work so rewarding. Thank you for your trust, and we hope to serve you again in the future.
Warm regards,
Jane Williams
Owner, Baby Bubble Store
scam scam scam
I purchased one piece of crib cushion, took 1 month to arrive, but quality was okay.
I ordered the rest of the parts, arrived 1 month later, horrible packaging, horrible quality. I started the return process, I was given the option to keep the item and Get a partial refund. Waited for the next step, no one reached out. Emailed customer service, they told me that if i want a refund, i have to ship my item back to their headquarters in AUSTRALIA, on my own expense because they “ don’t work with shipping labels”
So far, the worst experience with online shopping!
11 maja 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Dear Pamela,
Thank you for your feedback, and we’re sorry to hear that your experience with us hasn't been as expected. However, we’d like to address your concerns.
You mentioned being scammed, but we want to clarify that your order was delivered successfully, and we provided you with options for returning the items based on our return and refund policy. We understand that the process might not have been perfect, but we do follow clear guidelines for refunds and returns.
We value your feedback and would like to ensure we address any further concerns. Please feel free to reach out for further assistance.
Best regards,
Jane Williams
Owner, Baby Bubble Store
Odpowiedź od Baby Bubble
Dear Lari,
You mentioned not receiving your order yet, but how can you comment on the quality if it hasn’t arrived?
Let us know if we can help with anything.
Best regards,
Jane Williams
Owner, Baby Bubble Store
Anti mossi bands product for a baby…
Anti mossi bands product for a baby arrived after 21 days. All packaging in Chinese, no instructions or ingredients. Very poor
22 marca 2024
Opinia niezależna
SCAM Item hasn’t Shipped
This website is a scam and I’ll go out of my way to make sure it stops scamming people. I placed an order three weeks ago and the tracking information that appears on their website defers from what shows on USPS’ in which they state they are still waiting for the item. You place an order, they create a label and that is where it stops. Customer service is unresponsive. I’ll be putting a claim in my CC company and will go to the BBB.
5 marca 2024
Opinia niezależna
Odpowiedź od Baby Bubble
We understand your frustration, but please be more patient and review the shipping policy next time. Not all companies offer next-day delivery, and delays can happen.
We can confirm that your order was delivered on time, despite tracking discrepancies. If you have concerns, feel free to reach out, but we’re following standard procedures.
Best regards,
Jane Williams
Owner, Baby Bubble Store
TOTAL SCAM
Total scam. I ordered products over 5 week ago. I have tried contacting them but they just send the same email saying it has been shipped but when I enter the tracking number they gave me it says it doesn’t exist. I have asked for a refund but they just ignore it and say it’s been sent. I have no products and I can’t seem to get a refund. Disappointing.
17 stycznia 2024
Opinia niezależna
Is this a scam company? Where is my stuff??
Hi. I have not received my order! I ordered 1 month ago. Please get back to me as soon as possible.
Order Number: 16398
Tracking Number: 92055903669678126515348383
2 lutego 2024
Opinia niezależna
Odpowiedź od Baby Bubble
Thank you for reaching out. Upon reviewing your order, I can confirm that it is still within the expected delivery timeframe according to our shipping policies. Based on the tracking number you provided, your order is in transit and should arrive soon.
I hope that once your order arrives, you'll reconsider your feedback and share a more positive review, as this negative review seems to be based on a misunderstanding, as the order is still on its way and within the expected delivery period.
Thank you for your patience, and please feel free to contact us if you need further assistance.
Kind regards,
Jane Williams
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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