British Airways Recenzje 

When we checked in for our flight at Heathrow we were rushed down to the departure lounge only to find everything was shut, then boarding was delayed because the crew were late.

On the return journey we spent 40 minute arguing with the check in desk people (3 of them in the end) as we had paid for extra leg room seat out and back (same seats) and first they advised we only paid one way. Then offered to sell us seats then when we showed our booking confirmation they offered alternative seats either side of the isle, not the ones we booked and paid for weeks ago.

Eventually they have us the correct seats but no apology

Worse was to come

1 hour on the baggage hall at Heathrow before they announced our suitcases would not be delivered - go home we will post them to you.

Finally there on line system to sort all this out is deliberately engineered to make it as difficult as possible. When you phone customer service they can do nothing as they are not connected to bagged department. Best of all you can phone to them, and when you try to engage with the system it just keeps saying NO

Same with minor claim system, still not cracked that one yet

No wonder the dropped the strap line on the adverts "the world's favourite airline"

Never again

Never

Booked a flight with them (operated by Qatar). Flight cancelled a couple of days before return flight. No contact, no offer of an alternative flight, no refund. Left to fend for myself in Hanoi, Vietnam back in March 2026. BA (and Qatar) website and app utterly useless. Could not contact them and so had to book my own flight home via China.

It's now June 2026, and after numerous emails back and forth, between BA and Qatar and TravelUp, still no sign of a refund for the cancelled flight. BA blame Qatar, Qatar blame BA or the travel company. Travel company useless also.

Looked at ABTA, ATOL - far too complicated to even contact them.

A multi-million pound company and they can't be bothered to refund what is legally mine, about £500 (maybe less).

Rip-off Britain strikes again at the little man :(

Check in at San Diego Airport. Flying business class and the agents at the check in counters were 20 min late to start the check in process when it was orginally scheduled to start at 4:30pm. And when it started only 2 agents taking care for all cabin classes. Unbelievable, never seen this in an airline! Avoid flying with BA. Terrible customer serviece.

Our holiday to Orlando was supposed to start on the 31st of July 2024 from Gatwick. An hour before we were due to board our flight was cancelled. We were told to wait and within an hour we'd get more information via email as to what we should do. There was no information, nothing happened. We were told to leave the airport. They gave us our cases and said go and see your travel agent. Let them sort it out. You didn't book with British airways so they can't help. The travel agent eventually found a flight for us and instead of the direct flight we booked, we had to fly to New York and change to Blue Jet back down to Orlando. We lost the best part of 2 days holiday.
When we return we went onto the BA website got the appropriate form to put a claim in. We only claimed for what they said we could claim on their website. There were six of us in the family group. Our compensation claim was paid out, and the best way I can describe it, in instalments, we've got a small amount amount after 6 months. A refund for the seats that we'd booked to be closer together. I tried to contact them again saying that it's not the full claim. They said all your claim has been closed. Can you resend it all in again? I got a small amount of payment and that happened twice more. I was due to get compensation of £520 per passenger, but was told this was used to pay for the flight that you got to New York. I explain to them that the compensation is what it is. It is compensation. I've already paid for a flight that cancelled. On the 27th of May this year 2026, I finally got the last payment. So I'm now able to tell my story on trustpilot. It's taken 22 months to get the money back off British airways that I was entitled to as soon as I landed back in the UK or as soon as they were able to process it, perhaps a month to 6 weeks would have been reasonable. The replacement flight left from Heathrow so we had to get a car park at Heathrow, but the return flight on British airways which was never cancelled landed back at Gatwick and we had to make our way back to Heathrow to collect our car.
The only contact I had with British airways was via an Asian call centre and although the agents were as helpful as they could be, they just didn't have the authority to do anything other than look on the PC and say your claim is being processed.
The only information we got as to why the flight was cancelled was that there was a small fault. Researching further, we found out that the plane we should have had was used somewhere else and because we were only holiday makers it didn't seem to matter. They did manage to reallocate first class passengers
Friendly advice. Don't fly British airways if you're going on holiday.

BA DOES NOT EVEN DESERVE ONE STAR. MY RETURN FLIGHT FROM NAIROBI WAS CANCELLED ON 26TH MARCH. I SUBMITTED A COMPLAINT AND REFUND REQUEST AFTER OUR RETURN 30 HOURS LATE ON QA. IT WAS ACKNOWLEDGED BUT NOW THEY SAY IT IS CLOSED WHEN I HAVE HAD NO RESPONSE. TRYING TO CONTACT CUSTOMER RELATIONS IN THIS COUNTRY IS NEAR IMPOSSIBLE.

i know a lot f people talk about their bad experiences on british airways, but comparing it to american airlines its luxury

We made a return booking with British Airways to USA, booking confirmation XQEWYF. The outbound flight was fine however, when checking in for the return flight, every single available window and aisle seat was at an additional charge, with only middle seating available without having to pay extra, meaning my partner and I could not sit next to each other without paying extra, and forcing us to sit in separate rows. That has never happened to us on a combined booking before. Even more annoying, on asking the passenger next to me if he had paid extra for his seat, said he had been automatically allocated the same seat at no additional charge. So it seems British Airways deliberately kept us apart with the intention of milking us for more money, and in doing so have stooped to a new low. I might expect this cheap trick with a Ryan air short haul, but not a British Airways long haul flight....very disappointed.

British airways would not refund or give credit for seats that I had to buy on top of my ticket price! I canceled within 24 hours as per policy but they will not refund seats. If I had not bought these seats, where did they expect me to fly? In the cargo bay in a cage? I will never fly with them ever again - scammers.

Flight cancelled for implausible reasons; surprised by a light dusting of snow in the winter. Agonisingly long delays before a replacement flight, then no support upon arrival at the airport so EU entry took longer than the flight itself. By the time we escaped Prague airport no legitimate transport to the hotel was available. A short haul journey took 16 hours - would have been faster by rail! BA customer service entirely missing in action; they answer the phone, but the call centre in India cannot take any effective action at all and is unable to escalate anything to a competent officer in the UK. Heaven only knows how they are allowed to issue an ATOL guarantee when they are patently incapable of providing the rudiments of a package. Compared to Jet2, who handle things far more professionally, BA look like Ryan Air now.

Worse for Disabled customers. Unfortunately they do not provide any actual help to disabled customers , include when booking the flight , getting the seating due to mobility issues and everything link BA have online is just fake as it goes to no one and BA do not pick up the phone … waited over 46mins. Now paid over £150 for seat and still not help and to informed about mobility issues. So Disabled customers avoid travelling BA and any airline that act the same

YMP7OW booking Ref number

They can’t fix a problem with the transfer of Avios from one airline to another.
I have been trying to move Avios from one airline account to another for over six months now and they keep telling me that there is a problem that their technical team are looking into but to no avail.
I keep sending emails chasing other emails but they never reply and seem to be totally incompetent since they don’t seem to have a Customer Care phone number everything has to be done via email and they just will not reply.

I was involuntarily downgraded on a long-haul British Airways flight on 7 February and submitted a formal compensation claim the same day.
I followed up on 10 February and, as of 19 February, I have received no acknowledgement or response at all.
I understand claims can take time, but 12 days without even confirmation of receipt is disappointing.
I would simply like confirmation that my claim is being reviewed and a timeframe for resolution.

BA economy flight Heathrow to Miami on 26.01.26 & return 10.02.2026 on A380.
The flight was on time for both flights and we arrived back at Heathrow almost 1 hr early.
I had a window seat on the upper floor with a great compartment to store my book, phone, blanket etc. I had plenty of leg room and the seat was comfortable.
The pre-dinner drinks service happened soon after we were in the air and free WiFi messaging was available which was really useful.
I'd pre-ordered my vegetarian meals and they were delicious.
The crew were excellent and very attentive and the captain gave us clear information about timings, likely turbulence etc.
I usually find lots to complain about with BA but on this occasion they were outstanding. Long may it continue!

Delayed flights. Delayed baggage. Poor customer service. Left stranded in wellington as their affiliate airline unable to issue boarding pass for no valid reason. (Was at the departure gate with my visa and ticket, system issue prevented them from issuing boarding pass, watched the last passengers get on without us and had to do the walk of shame back through security, a first for me!) Advised to speak to British airways, who advised to speak to their affiliate who had already turned us away to speak to British airways. No ownership, no help. Ended up rebooking return flights via emirates. Complaint journey poor, closed online but no response issued. If you like old run down planes, poor service and zero accountability (or just want to generally ruin a long haul holiday) book with British airways. To be fair the staff on the phone are nice enough and short haul experiences have been fine but any time I’ve flown long haul there a delay/problem. customer service while individuals are nice enough, there’s whole journey is awful, there’s no communication between them, every time you call you have to outline every detail again which they rarely capture accurately, all scripted responses that offer 0 reassurance. Live chat colleagues tend to be rude and dismissive, like they can’t get rid of you quick enough and also have poor knowledge of their own systems and processes.

On Thursday 29th January 2026 I attempted to reserve seats on an upcoming BA flight using my hard earned Avios points (through many hours of surveys) and a small additional card payment. As I pressed ‘pay’ a message popped up saying they had been unable to process my transaction and if I used Avios points they would be credited back to my account. On checking my Avios account, 25000 points are still missing which means if I still want to reserve our seats I would need a much larger card payment. I got onto a web chat on the BA website only to be told that it will take 7-10 days for the points to be put back in my Avios account, by which time there may not be any seats available for us to sit together. As the points disappeared immediately, I find 7-10 days to return them totally unacceptable.

Modern airbus craft,lovely crew food delicious and on time 100% happy

I was booked to fly from Providenciales, in the Turks & Caicos to London Heathrow on December 18th. My final destination, was however Middlesbrough, so this meant there were on costs in the form of train tickets. The flight was boarded but soon developed a technical fault so we sat on the tarmac whilst they attempted to fix the problem. After Five and a half hours (around midnight) we were de-boarded and told that the flight would be delayed overnight. The following afternoon we returned to the airport to find no BA staff, no check-in desk open and no activity around the aircraft. We rang BA customer services in the UK who told us that the flight was scheduled to fly that evening so we waited. Some time after we received emails telling us the flight has been delayed overnight again. By now I’d re-booked onward train tickets three times, paying for non-refundable cheaper bookings because at Christmas time I’m not a bottomless pit of money. The third morning we rang BA customer services again but this time decided to seek an alternative route home. The one redeeming part of the whole experience was the lady I spoke to who re-routed me through the U.S. - But I didn’t have an ESTA. So I needed to purchase a visa, rebook another train ticket for the following day and wait again. Later that evening a received another email to say that the original BA252 flight that I was supposed to have been on was now cancelled completely. BA never reimbursed me for my abortive train journies, nor my ESTA and only partially refunded my flight. I must’ve rang customer services in the U.K. 8 or 9 times and on each occasion everytime they attempted to put me on hold, the call was cut off. I eventually reached home 3 days late and considerably out of pocket. Not good Customer Relations.

fabulous no turbulence some free cookies really nice flight attendent i was going to a dance comptition and air lingus canceled and british airways got us a flight

A round trip Denver to London. Nov 10th run Dec 3rd. Premium economy.
About 3 X the cost of economy. Really poor service. Seat felt like sitting on a 2x4 for 9+ hrs.
Seat recliner broken. It needed really high force to recline thus risking hitting pax behind. Audio left channel not working, overhead light not working. Attendants fail to respond to service light. Had to walk to rear kitchen. Male Flight attendant serving ( rarely) our premium economy cabin looked like he had slept in his outfit.
BA did reply to my complaint ignoring most of the issues I brought up and OFFERED UK Pounds 100 ( $130) and an tepid apology. And.... the voucher can only be spent on BA!!!
Dont waste your time or money. British airways sucks.
NEVER AGAIN.

If you don't have a checked in luggage, you cannot change your pre assi Seat. Not even by calling in to customer care. What a poor service
Even Ryanair is better