B-Spoke Group Recenzje 

281
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I can't fault the workmanship of 2 employees who attended the house, however the before and after communication was very poor. Promises offered by the original salesperson were not honoured by the f... Zobacz więcej

Oceniono na 5 z 5

Needing a replacement roof ASAP as water coming into my kids room that insurance wouldn’t cover - spoke to the team and made everything easy from start to finish - roof was complete it 2 working days... Zobacz więcej

Oceniono na 5 z 5

Recently had roof / roughcasting done. Salesman Shaun was excellent and clearly guided us through the process before anything was signed. Our install from start to finish was handled brilliantly... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From start to finish I was well informed the boys that came were polite and worked hard I am over the moon with my walls would recommend to anyone looking for new roughcasting tidied up everything o... Zobacz więcej

Informacje dotyczące firmy

  1. Dekarz

Napisane przez firmę

We are a trusted and reputable company specialising in Roofing, Roughcasting & Windows in Scotland. With a passion for excellence and a commitment to customer satisfaction, we have built a solid reputation for delivering top-quality solutions that meet the unique needs of our customers. ​ At B-spoke Group, we believe that every project should be approached with care, precision, and attention to detail. Our dedicated team of professionals brings a wealth of experience and expertise to the table, ensuring that each task is completed to the highest standards. Whether it's a residential property or a commercial project, we take pride in providing tailored solutions that exceed expectations.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

281 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(281)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 79

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic job

Fantastic job, done as an emergency as I had water pouring into the second bedroom. Rep was very knowledgable and answered all my questions, I was happy that I could fund this through a finance option as I didn’t have the money in full to pay for the roof. Guys who fitted the roof couldn’t have been nicer and was more than happy to offer them a coffee or two.

25 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Roof was quoted at£14,270 shocking

Was quoted far too much for roof, and tiles I picked are not suitable for my kind of roof, wanted a deposit up front, said that they had to insure skip, the skip company does this, sales guy had the patter, but no roofer, shop about

5 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Thomas

Thomas was very kind and professional when it came to providing us with a quote for our new roof. He broke down every detail of the quote and assured that we would be satisfied with the product provided, putting our minds at ease. He was extremely knowledgeable and we could tell that he was passionate about the product. He also carried out a quick but accurate survey of our roof so that we would know the extent of the work that would have to be carried out.

29 listopada 2024
Opinia niezależna
Oceniono na 4 z 5

Good compony to deal with

Good compony to deal with, had a few issues but they were quickly dealt with. Would recommend them to anyone. Had a sun tube fitted with the roof and it was done professionally to a good standard.

17 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

I am delighted with my new roof!

I am delighted with my new roof!
Aaron was extremely helpful when he came to the house for the initial meeting & when he examined the roof it was in a much worse condition than I realised so probably wouldn’t have survived another winter. He was informative & clearly explained all my options without being pushy & giving me the hard sale.
The guys who came to replace the roof were polite & helpful & kept me informed of the progress each day. Special thanks to Robert who managed to replace large pieces of rotten timber before the roof went on. Once it got started it was a slick operation & care was taken to tidy everything up afterwards. I can’t thank B Spoke enough for saving me from a winter of leaking ceilings & stress…thank you all.

9 października 2024
Opinia niezależna
Oceniono na 5 z 5

Very simple and straight forward…

Very simple and straight forward company.

Needed new roughcast on most of my house, first time property owner so wasn’t sure about the options. Made it very very easy to choose my preferred style and made my house look like a new build, was shocked at the difference plus finance options meant I didn’t need to pay everything in the one go.
Brilliant, will use again if I buy another house in dire need of an uplift.

4 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

bad workmanship…

had a new roof done by this company last year late November Early December, many problems, they do not reply to me to rectify the problems. have phoned many times, e-mailed them. sent photo's of problems but still no responce. think they use contract workers not their own roofers if they have any. would suggest anyone using them have everything in writing and receipts for all cash But not use them.
Irene Ferguson

30 listopada 2023
Opinia niezależna
Logo B-Spoke Group

Odpowiedź od B-Spoke Group

Hello Irene,

I'm sorry to hear that you are unsatisfied with your roofing installation. Our operations team have confirmed for me that the roof has been installed correctly and that your guttering has to be cleaned to rectify the issue.

This has been confirmed by another site survey which was carried out in April of this year.

If there is anything else i can help with, please don't hesitate to reach out.

Kindest regards
Sophia
B-Spoke

Oceniono na 5 z 5

Roughcasting

Quick response to initial enquiry for roughcasting on property over 70years old.
Representative arrived to do home check/quote at time and date to suit myself. Process clearly explained
and didn't feel pressured.
Work was done quickly and to high standard.

25 września 2024
Opinia niezależna
Oceniono na 3 z 5

WATCH YOUR CONTRACTS

We initially went with BSpoke Group in March and got a quote. Paid deposit but finances changed and we had to cancel. Bspoke were very good in that the refunded us our deposit of £2.5k. Our situation improved and we went back to them and agreed for the job to start. The surveyor came out and the next day I got a phone call saying the job would be £1.9k more than we agreed and what was stated in contract. Turns out they didn't include the base of my house which I was led to believe was included. After many phone called we wanted the contract cancelled and was told they would need to look into that as surveyor had been put and he carried a fee. Not sure why this was said because it wasn't my fault they messed up contract/price. In the end they came back and said they would skim base for and extra £1k to which I reluctantly agreed as I just wanted it done and dusted. When the job was being done I was on holiday. I came back and was confused because they'd roughcasted the base (what they were trying to charge me £1.9k for) which wasn't what I requested.
The roughcasting was done excellently but the whole rigmarole of pricing and charging more than what was agreed kinda annoyed me.

14 października 2024
Opinia niezależna
Oceniono na 5 z 5

First class

A exceptional company my roof was extremely well done without a problem and the honest communication with the roofer was excellent first class job from start to finish. Without a doubt I will use B Spoke Group again

21 października 2024
Opinia niezależna
Oceniono na 5 z 5

Highly recommend

I had my house roughcasted and very happy with the results. I had extreme damage to my wall due to age, wear and tear. Now, it looks like a different house, it’s lovely. The whole process was very straight forward and communication was excellent. The men that carried out the work were quick and efficient and done an amazing job. They left no mess and tidied up once job was complete.

9 września 2024
Opinia niezależna
Oceniono na 4 z 5

Great service

Had B-Spoke Group do my roof and roughcast on my property. Good experience from start to finish. We've had many comments from neighbours within the village on how great our house looks! Fast and efficient service and would recommend. Unfortunately, we did have damage to one of our windows and window frame when the tiles were being taken off the roof. However, B-Spoke Group have agreed to have the window replaced.

16 września 2024
Opinia niezależna

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