I cannot express enough how happy I am with Awareness Avenue. Jewellery is great quality at affordable prices, Sizing Amazing and the Customers service I received has gone above an beyond. I mistakenl... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy to go thru website, nice to have selection of gems and metals for necklaces. Good reviews from others. Came in an expected time period. The simulated ruby was lovely!
Reakcja na opinię
I ordered something and Michelle was very helpful answer all the questions I had and even changed a few things that I needed to make changes on!!! She answered very quickly and nowadays that is so muc... Zobacz więcej
Reakcja na opinię
Bought a necklace and a bracket didn’t even last a week. Their should be a age restriction on who could wear this. This didn’t last not one bit and worst it was a waste of money and worse than that it... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Dane kontaktowe
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, Stany Zjednoczone
- support@awareness-avenue.com
- awareness-avenue.com
4,1
Dobra
1 tys. recenzji
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Unable to return…
I have been trying to return a necklace for several weeks now. The turquoise looks very fake and chain is weak and small. My husband and I have both send emails. They do not respond. Rey poor customer service. I’m sure they will respond like many others stating the promptly responded to our email… I assure you they did not.
19 kwietnia 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Crystal,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to help clear things up.
We’ve searched our system but haven’t been able to locate any orders under your name or email address. It’s possible the order was placed under a different name or came from a different store. If you did make a purchase from us at Awareness-Avenue.com, please reach out directly to support@awareness-avenue.com — we’d be happy to assist you right away.
We offer customer support 7 days a week and typically respond to all emails within 24 hours. Our return policy allows most items to be returned within 30 days of delivery, which you can view here: https://www.awareness-avenue.com/policies/refund-policy. Please also note that customized and made to order items are considered final sale, as outlined in our policy. However, these items are covered by a lifetime warranty for any manufacturing defects. We will replace those free of charge.
Customer satisfaction is our top priority, and if this was an order placed with us, we’d love the opportunity to make it right.
Warm regards,
The Awareness Avenue Team
Patience is a virtue
I ordered a bracelet for my granddaughter's graduation present. Sitting here, I thought it had been a month or more and I hadn't gotten it yet. I had to rant at someone, so I sent a "nice" nasty email. In return I received a nice email with understanding and assurance. I will be looking at their products again in October for my wife's birthday, only a little bit earlier than the day. 😁
28 maja 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi John,
Thank you so much for the kind and honest review—it truly made our day! 😊
We completely understand how frustrating the wait can feel, especially when ordering something meaningful like a graduation gift for your granddaughter. We’re glad our team could step in with reassurance and make things right, and we’re even more grateful for your graciousness in return.
It means a lot to hear you’ll be coming back in October for your wife’s birthday—we’d be honored to help you find something special again (hopefully with more time to spare next round 😄).
Thanks again for your support and trust. We’re lucky to have customers like you!
Warm regards,
The Awareness Avenue Team 💝
I ordered my ring on on April 13 for a…
I ordered my ring on on April 13 for a special event in my life. It is Friday May 30, and the ring has still not arrived. The company states there was a delivery issue and the carrier would reach out to me. They have not done so. I have asked for a refund of the payment as of today. I called the phone number listed and it is a recording, so don;t even bother.
13 kwietnia 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Anna,
We’re truly sorry to hear about your experience and completely understand how disappointing it must be, especially when you were counting on your ring for a meaningful life event. That was never the experience we intended for you.
To clarify, your order was completed and shipped on May 6, well within our promised production timeframe. USPS attempted delivery on May 15, but unfortunately could not reach you by phone and began returning the package to us. Once you confirmed your address, we immediately coordinated with the carrier to attempt redelivery—however, this process takes a bit longer when a return is already in motion.
We understand your frustration, and while the situation involved external delivery challenges, we take full responsibility for ensuring your satisfaction. We’ve been in direct contact with you via email and will continue doing everything we can to resolve this as quickly as possible.
We appreciate your patience and hope to still make things right.
Warmly,
The Awareness Avenue Team 💍
I contacted Awareness Avenue…
I contacted Awareness Avenue immediately after I became aware that I ordered the same product twice. I asked them to cancel. It was only the same day or next day. I received both orders. I am returning both because the item was too big for the recipient. I have not had any response from them. Is this a legitimate business company who stands by returns accepted for 14 days? I made sure it was only a few days 5 or 6 that I requested a return postage. I sent proof from usps in tracking numbers of the days of deliveries and my responses in the form of emails are also date verified. I would read all reviews before ordering from this company.
7 maja 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Jen,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your recent experience.
After carefully reviewing your order history and communications, we’d like to clarify a few details: We did not receive a cancellation request before the order was processed and shipped. However, as soon as we received your return request, our support team responded within 4 hours, providing all necessary instructions. We’re still waiting to hear back from you so we can assist you further.
At Awareness Avenue, we stand firmly behind our return policy and always aim to provide fast, fair support to every customer. We take your concerns seriously and are here to resolve this smoothly with you.
Please feel free to reply to our last message or reach out again so we can finalize your return together.
Warm regards,
The Awareness Avenue Team
Great customer service
I made an error during checkout. I contacted customer service and it was corrected immediately. This company has unbeatable prices and very nice pieces. Highly recommend them !!
9 maja 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Michell,
Thank you so much for your lovely review! We're so glad we could help you out quickly and get everything sorted without a hitch. It's always our goal to make things as smooth as possible for our customers.
We truly appreciate your recommendation and kind words about our pieces and prices—it means a lot to our team. We're here anytime you need us!
All the best,
The Awareness Avenue Team
The rings were delivered and may have…
The rings were delivered and may have took time but no one was home to receive them and the company worked with me as best that they could, in case anything is to happen with the package.
16 maja 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Sadia,
Thank you so much for your kind words and patience throughout the process! We know how stressful delivery issues can be, and we're really glad we could work together to find a solution that gave you peace of mind.
It means the world to us that you stuck with us, and we’re thrilled to hear the rings finally made it safely to you. If you ever need anything else, we're just a message away!
Warmest wishes,
The Awareness Avenue Team
Customer Service at its Best!
The quick response and friendliness of the customer representative.
5 maja 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Mary,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service team. Providing quick, friendly support is something we truly care about, so it means a lot to know it made a difference for you.
If you ever need anything else or have any questions down the road, we’re always here for you.
Warmest regards,
The Awareness Avenue Team 💛
Stellar customer service
We had an issue with my ring and they jumped immediately to help fix the situation. The jewelry is beautiful and the customer service was top notch.
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Cara,
Thank you so much for your kind words. We're really sorry there was an issue with your ring to begin with—but we're so glad we could make it right for you quickly. It means a lot to hear you’re loving your jewelry and felt taken care of throughout the process. If you ever need anything else, we’re always here for you 💛
With love,
The Awareness Avenue Team
I was compensated
This was my second time to order . Very disappointed in quality of ring, was sent as a gift, totally embarrassed after I viewed it. So tiny looked like it came out of a dollar store. Could not read engraving, stone was too tiny , barely visible. Was not adjustable as advertised. Both times ordered came a month late. Refund took so long I had to dispute thru my credit card. Then they did not refund my shipping at all. I will never order from this company again. Terrible customer service. After my complaint, the company did replace with another item same price for no charge .
11 kwietnia 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Nancy,
Thank you for sharing your feedback, and we're truly sorry to hear that your experience didn’t meet your expectations—especially on a gift meant to bring joy. We understand how disappointing it must have been to feel let down by the quality and delivery timing, and we take that seriously.
While we regret the initial issues, we’re glad we were able to resolve the matter by providing a replacement item at no additional cost. It's never our intention for any customer to feel frustrated, and we genuinely appreciate the opportunity to make things right.
Your feedback has been shared with our team to improve product quality control and communication around delivery timelines. We hope this experience doesn’t define your view of us entirely, and we remain committed to learning from it.
Warm regards,
The Awareness Avenue Team
Satisfactory email customer service
I bought a gold platted ring and the confirmation email stated that they will send me another email when the shipping is ready. After a few days of not hearing from them I wrote them back. Honestly, I kind a wasn't expecting a response but shortly after, within 12 hours, they gave a satisfactory answer, explaining the manufacturing shortage.
25 kwietnia 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Veronica,
Thank you so much for your honest review! We're really glad you reached out—even more so that we could provide clarity quickly. While we hate delays just as much as our customers do, we truly appreciate your patience and understanding during the manufacturing hiccup. You're the kind of customer that makes our job worth it 💛
If you ever need anything, we're just one message away!
Warmly,
The Awareness Avenue Team
Customer Service
I received 1 out of 3 rings ( yes that is how much I love awareness avenue ) that was wrong. I emailed and they were responsive and corrected immediately. I appreciate their dedication to great customer service!
11 kwietnia 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Kaylene,
Thank you so much for your kind words—and wow, three rings! We're truly honored by your trust in us. While we never want to make a mistake, we’re glad we could quickly make things right for you. Your appreciation for our customer service means the world to us, and we'll always be here to help however we can.
Enjoy your beautiful rings, and thank you again for being such a wonderful part of the Awareness Avenue family! 💛
Warmly,
The Awareness Avenue Team
‼️Buyer Beware‼️ Fraud Company
Ordered a custom ring on their website. Took 40 days and received it but the carat size was different. They said they couldn’t make it as I wanted and decided to send it to me on a different size. They are refusing to refund my money even though they delivered a ring I didn’t order. Never do business with this company.
Update: after reading their response, I want to respond. They said “ The ring was delivered with a smaller carat stone than requested because the specific design you selected cannot structurally support a larger stone—a limitation we explained during our correspondence.”. I placed an order and 40 days later, after the ring was delivered, they admitted they should have told me up front the ring I ordered, couldn’t have been made. They never told me they couldn’t deliver the ring I ordered. Never. So they chose to send me a ring with a different carat size on their own. They delivered a ring I didn’t order. Beware- you will not get the custom piece you’re allowed to order on their website. They will ship you something else because they think they know best with zero communication.
3 kwietnia 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi David,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations.
We want to clarify that your ring was a customized piece, and as such, it falls under our final sale policy, which is clearly stated during the ordering process. We always strive to be fair and transparent, so we refunded the price difference for the carat size adjustment.
The ring was delivered with a smaller carat stone than requested because the specific design you selected cannot structurally support a larger stone—a limitation we explained during our correspondence. Our design team is committed to ensuring durability and long-term wearability, and this sometimes means adapting the original request to fit the integrity of the design.
We understand your disappointment and apologize for any confusion this may have caused. If there’s anything further we can assist you with, we’re here to help and would be happy to revisit any unresolved concerns.
Sincerely,
The Awareness Avenue Team
This business is the genuine Article!
It has been proven to me, your employees are well trained and have the expertise to address all of one’s concerns!
14 marca 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Gene,
Thank you for your kind words! We take great pride in training our team to provide the best possible support, and it means a lot to hear that you had such a positive experience. If you ever need anything else, we’re always here to help!
- The Awareness Avenue Team -
I made a mistake while ordering
I made a mistake while ordering, but they went out of their way to make sure the mistake was corrected and any other requests I had were seen to, and I appreciate them!
6 marca 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Alexander, we totally get it—mistakes happen! We're just glad we could turn things around and make everything right for you. Your appreciation means the world to us, and we're always here if you need anything else. Thanks for trusting us! 💙✨
Fast Customer support and resolution!
Beautiful product
1. My son and I love the product
2. Great resolution to an incorrectly sized bracelet.
3. I was in a recent plane trip when I Saw someone wearing a bracelet from your product line very well.
4. I would order more products in the near future
1 marca 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi James,
Your review truly made our day! 💙 We're so happy to hear that both you and your son love the bracelet. It means the world to us that our customer support team was able to provide a quick resolution for you!
And how amazing that you spotted someone else rocking one of our pieces on your trip? ✈️✨ That’s the kind of serendipity we love!
We can’t wait to have you back for your next order. If you ever need anything, we’re always here to help. Thanks again for your kind words and support!
Warm regards,
The Awareness Avenue Support Team
I wanted a special parent/daughter bond…
I wanted a special parent/daughter bond for our daughter who was married recently. I was a bit disappointed when it arrived as it looked a bit generic & cheap & not worth the $60 I spent
8 lutego 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Kimberly,
Thank you for sharing your feedback. We sincerely want every customer to have a wonderful experience with our jewelry. However, we were unable to locate an order under your name in our system. Could you kindly double-check if the review was intended for Awareness Avenue?
If you did purchase from us, we’d love the opportunity to make things right. Please reach out to us at support@awareness-avenue.com with your order details, and our team will be happy to assist you.
Looking forward to hearing from you!
Kind regards,
The Awareness Avenue Support Team
Great Product, Great Company
I am very pleased with the quality of the bracelet that I ordered. I am also very impressed with the customer service responsiveness and solutions.
19 lutego 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you so much, Debra! We’re thrilled to hear you love your bracelet and had a great experience with our team. Your kind words mean the world to us! If you ever need anything or just want to share how you’re styling your piece, we’d love to hear from you. Enjoy your bracelet! ❤️✨
Five Star service
I had to reach out to customer service and they responded in less than 24 hrs with more than a generous offer to make me happy!! The company’s product is quality and they do business upstanding.
17 lutego 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hi Terri,
Thank you for your amazing review! We’re so glad our team could assist you quickly and that you had a five-star experience with us. Providing quality products and top-notch service is what we strive for, and it’s wonderful to know we hit the mark for you. We truly appreciate your support and are always here if you ever need anything!
Best,
Awareness Avenue's Customer Happiness Team :-)
I had the absolute best customer…
I had the absolute best customer service experience, so helpful and quick to address my need.
10 lutego 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Heather, your kind words just made our day! 💖 We're so happy we could assist you quickly and make your experience a great one. If you ever need anything else, we're always here for you! Thanks for being part of the Awareness Avenue family. ✨😊
They say the order has shipped I think I have been scammed
They say the order has shipped, then they say it has not shipped..
30 stycznia 2025
Opinia niezależna
Odpowiedź od Awareness Avenue
Hello Bruce
I’m truly sorry for any confusion regarding the shipping status of your order. I want to assure you that your order has been shipped and is expected to arrive this week.
There was a temporary issue with the carrier’s tracking page, which may have caused mixed updates. This has now been resolved, and you should see tracking updates within the next 2-3 days. We completely understand how frustrating this can be and appreciate your patience while the tracking information updates properly.
If you have any further concerns, please don’t hesitate to contact our support team—we’re always happy to help.
Best regards,
The Awareness Avenue Support Team
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