the original option i chose and paid for wasn’t available after i had already paid. I wasn’t offered a nicer arrangement or faster delivery time. paid for a more expensive arrangement and got a generi... Zobacz więcej
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The flowers were beautiful, meeting expectations and were delivered on time as requested . The recipient was delighted For others buying, you should be aware that there is an undisclosed 30% serv... Zobacz więcej
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Did not appreciate not being informed of the $25 service fee until my order was being placed. Would not have spent time choosing an arrangement, putting in all the info, etc. had I know about the fe... Zobacz więcej
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After ordering flowers which started at $49 the total ended up being over 100 after all the fees Etc. I paid extra for prompt delivery by 2:00 p.m. the next day. After checking numerous times througho... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Dane kontaktowe
200 Continental Dr, 19713, Newark, Stany Zjednoczone
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3,3
Średnia
20 tys. recenzji
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Concern Regarding Flower Arrangement Delivery Order#14529895
I am writing to express my disappointment with a recent flower arrangement purchased for delivery to my mother’s birthday on April 6th.
Normally, I prefer to celebrate by taking my mother out to dinner or giving her gifts, but since I have been deployedaway for work and away from my family since July 2025, I wanted to surprise her with flowers.
I selected an arrangement priced at $49.99, plus a $25 delivery charge, expecting a high-quality, professionally arranged bouquet as shown in your advertisement.
However, the arrangement that was delivered did not match what was advertised, and it appeared to be of lower quality and not professionally arranged.
Given the circumstances and the importance of this occasion, I was very disappointed with the outcome. As a customer, I relied on your advertisement of your skills, abilities, and quality of product to make this decision. I am a reasonable person and would like to consider the refunding of the costs of the arrangement a fair and equitable resolution.
6 kwietnia 2026
Opinia niezależna
The flowers were delayed in an…
The flowers were delayed in an unacceptable manner in order to be seen for Easter.
4 kwietnia 2026
Opinia niezależna
Flowers were delivered perfectly but…
Flowers were delivered perfectly but upon delivery flowers were not the freshest looking
6 kwietnia 2026
Opinia niezależna
Terrible customer service and not a…
Terrible customer service and not a local florist!! $30 service fee - call a local florist with a local number - not a 1-800 number!! Skip the service fee charge!! Shop local!!
17 kwietnia 2026
Opinia niezależna
It was not delivered on time like it…
It was not delivered on time like it said it was supposed to be, I got no refund for extra fee I paid for it to be delivered on time. It got there 6 days after the birthday. I will NEVER use this service again.
3 kwietnia 2026
Opinia niezależna
Thank you!
I am from out of state, ordering flowers for a friend in your area. Your site was easy to navigate, the pictures accurate to what was received, and had lots of options to choose from for the occasion. Thank you so much!
6 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
The order looked NOTHING like what I…
The order looked NOTHING like what I chose online. I understand there may be some variation based on availability, but this was way off. I would have preferred being notified that what I wanted wasn't in stock.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
Since I was credited half the service fee, it's all good!
Everything was great considering that I ordered these for Easter, but they got delivered on Monday!
6 kwietnia 2026
Opinia niezależna
The flowers were not delivered the day…
The flowers were not delivered the day they were needed for a retirement party. They instead had to be delivered to person's home after their departure. The flowers looked nothing like what was expected from the picture. I feel like I overpaid for what was received.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Absolutely gorgeous but delivered a day late
The finished product exceeded my expectations and was absolutely gorgeous. My order was not delivered the day it was supposed to be due to some sort of delay. It was received the next day instead.
6 kwietnia 2026
Opinia niezależna
Order arrived one day late
Order arrived one day late. Not really what I ordered but still pretty. Ordered did arrive.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.
Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $20.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
Exorbitant Hidden fees
The $59 arrangement I picked ended up being $97 after all of your fees.
I had ordered what I thought were sympathy flowers, and it was sent with a happy birthday card.
For $97I feel like the arrangement should’ve been at least three times bigger than it was.
I will not use this company again.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
the flowers made it to my daughter in…
the flowers made it to my daughter in spite of the ice storm. they had to be delivered to my son in laws's work place, but it worked out.
20 stycznia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
Great service great service
Great service great service. Keep up with your work and I’ve used you all before. I will keep it up. Keep it up. Keep it up. Keep going.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Flowers arrived on time and were fresh…
Flowers arrived on time and were fresh and beautiful - will definitely order from Ava’s again!
5 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Beautiful arrangement and delivered…
Beautiful arrangement and delivered quickly.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Not worth the price
Not worth the price
I ordered an arrangement in a vase with multiple different flowers. What was delivered was a wrapped set of about four flowers. I understand the arrangements are subject to change, but that was a major difference from the picture expectation in terms of size of arrangement. Will not be using this again.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
ABSOLUTE HEADACHE!
ABSOLUTE HEADACHE!
Ordered a bouquet, chocolate, and balloons for a 50th birthday on Monday. Tuesday I received an email they could not fulfill the order. The link to click on was dead. I called the company and they said no, all was fine. Received the same email on Tuesday. Called Avas again and was reassured all was on track. The day the bouquet was to be delivered I also got the email. I called yet again and indeed the bouquet is not available and no other is available to be delivered today! What a waste of time and money.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
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