Bad pads
I just installed new brake rotors, pads and calipers
Order # 1260830 and #1246893.
I ordered the rotors and pads first started the installation and found I needed calipers. When everything was delivered I started the installation. After I was finished I took the Jeep out to "bed the pads and rotors", after doing that the pedal was still soft. I took apart a rear wheel to check.
The brake pads have chunks missing, I have no kilometer on these brakes just around the block. I found all the other pads look the same. I have included a picture of the rear pads. I had to purchase new pads locally, installed them all seems good now.
Are these covered buy warranty.
I would like to be refunded for the pads, I have already purchased another set.
I give you pictures.
This is not the quality that I'd expect. Hopefully this is a one off.
I have sent this 3 times and still have not heard back.
Odpowiedź od autoshack.ca
Kane,
We’re sorry to hear about the issue with your brake pads and that this has caused extra work for you. Our records show that our customer service team has already requested pictures of the pads so we can review your warranty claim. Once we receive those, we’ll be able to move forward with the next steps, including reviewing your request for a refund.
AutoShack takes product quality seriously, and we want to make sure this is handled properly. Your feedback is important to us, and we’ll work with you to get this resolved once we have the requested information.
Regards,
Customer Service Team
AutoShack
