Your instructions really sucks! Videos are useless! I really don’t understand how hard it is to mention in email or generate a video using AI or generate pictures using Claude to simply clearly mark “... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ashley was a huge help! I panicked when I realized I entered the wrong shipping address and the worry immediately faded when I was met with her kindness, humor and help. Big fan of the desk already, a... Zobacz więcej
Reakcja na opinię
I was reaching out regarding my Autonomous SmartDesk 2 Home, which has stopped lifting entirely. Alice from Autonomous reply the next day with a fix/reset of the desk and everything was back to... Zobacz więcej
Reakcja na opinię
The Autonomous Core desk and chair set has been a great addition to my home office. The desk feels solid and stable even at full height, and the electric adjustment is smooth and quiet — no jarrin... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Everything Store for WFH ✨Best prices on a wide selection of high quality products. 🎉Log-in to access the best prices today! We build products for you to #worksmarter. Join the movement. #iamAutonomous #beAutonomous #autonomousdotai. Autonomous engineers stuff that frees you up to be adventurous. Let life take centre stage - go on impromptu getaways, take in the sights and see the world around you. For the world to truly be at your fingertips, you need the right tools.
Dane kontaktowe
310 Nevada St, 92373, Redlands, Stany Zjednoczone
- (917) 825-7677
- human@autonomous.ai
- autonomous.ai
4,5
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 65% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I didn’t receive one of the pieces in…
I didn’t receive one of the pieces in my order, which was frustrating at first - but I have to say, the team handled it incredibly well. As soon as I reached out, they jumped in right away to help resolve the issue. Customer service was very helpful, responsive, and genuinely cared about making things right. Really appreciate the quick support!
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
We’re sorry one piece was missing from your order, but we’re glad our team could step in quickly and help resolve it for you.
Thank you for recognizing the support experience. Have a nice day ahead!
Worst purchace EVER!!!!
Worst purchace EVER!!!!
Its a scam, they buy cheap chinese chair and sell it as ''ergonomous chair''..
Their returm policies is a scam too, they will never allow you to return it..
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
We are truly sorry for the frustration! We sent a response to your request on April 20th, but as it may have gone to your spam folder. Our support team has just sent a second email to your inbox.
Please check it so we can prioritize your return and resolve this for you immediately.
Quality products and customer service…
Quality products and customer service staff!
Responsive and provide support quickly and effectively. Ashley was especially helpful with a recent order!
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
Thank you for the kind words! We’re happy to hear you had a great experience with both our products and support team.
We’ll be sure to share your feedback with Ashley. She’ll be so glad to know her help made a difference!
The chair is very comfortable
The chair is very comfortable. The only issue that I had was attaching the back to the seat. Not all of the holes lined up as well as they should have so needed a little "persuasion".
Follow up.... my neighbor just bought the same chair after seeing mine and his assembly was much easier. Just the luck of the draw I guess... lol
27 kwietnia 2026
Odpowiedź od Autonomous Inc
Thank you for your feedback! We’re sorry the assembly was not as smooth as expected. We will share it with our team to improve the product experience in the future.
I purchased my first desk and 5 years…
I purchased my first desk and 5 years later I decided to upgrade the lifting mechanism to the latest one. I was surprised to see that the new one was fitting in the exact same holes as the previous one, even 5 years later. That gave me the feel that they are building their product with care and good intentions.
27 kwietnia 2026
Odpowiedź od Autonomous Inc
It’s wonderful to hear that your upgrade fit so seamlessly even after five years.
We put a lot of care into designing products that last and remain compatible over time, so your feedback truly means a lot to us. Hope you enjoy the upgraded setup!
I reached out to the live chat to get a hardware kit
I reached out to the live chat to get help in ordering a hardware kit. Ashley helped me and she was fantastic! She took the time to help me ensure we were getting the right hardware kit, and even send instructions and a video to help.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
Thank you for the lovely feedback! We’re so happy Ashley was able to guide you through the process and make sure you got the right hardware kit.
It’s great to know the instructions and video were helpful too!
First time buying from Autonomous.
First time buying from Autonomous.
Very Happy with my new ErgoChair Pro. Simple to set up only 9 set up steps which even as someone who finds flat packs hard to do this was a breeze. I managed to assemble it on my own! Not only that but the feel of it is just exactly what I need for my back pain! Already feeling the difference to my old set up!
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
We’re so happy your first experience has been a great one! It’s awesome to hear the ErgoChair Pro was easy to assemble and feels like the right fit for you.
Enjoy your new setup, and we hope it continues making your workday better!
The product is very well made
The product is very well made, comfortable and has the lumbar support I need. Assembly was very easy - no tools required.
16 kwietnia 2026
Odpowiedź od Autonomous Inc
We’re glad the chair is giving you the comfort you were looking for! It’s also great to hear assembly was quick and tool-free.
We appreciate you sharing your experience. Hope you have a nice day ahead!
Instructions
The instructions are a bit confusing and not well explained. The diagrams are too small to see clearly.
24 kwietnia 2026
Odpowiedź od Autonomous Inc
We’re sorry the instructions were not clear and that the diagrams were difficult to follow.
Our support team has reached out to you via email to better assist with this. Please check your inbox and help share the details so we can help further.
I recently reached out to purchase…
I recently reached out to purchase replacement parts for my chair. I've had my ErgoChair 2 since 2020, so 6 years later it's still rocking - it just needs new armrest covers. Support was quick, gave me a few options since the exact part I wanted was back ordered, and they had me out the door in 20 minutes.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
Love to hear your ErgoChair 2 is still going strong after all these years! We’re happy our support team could help you find the right replacement option quickly.
Hope the new armrest covers keep your chair feeling great for many more workdays!
Odpowiedź od Autonomous Inc
Short, sweet, and we love to hear it! Glad you’re enjoying the chair and had a great support experience with us.
Excellent customer service
Excellent customer service. Ashley was able to promptly get the parts we needed to do our replacement for the ergonomic chair pro. Just few wear of screws. I’m happy with the company and the service I received. 👍🏼🙌🏼
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
We’re glad Ashley could help get the parts sorted quickly! It’s great to hear you’re happy with both the service and your experience with Autonomous.
Thank you and hope you have a wonderful day ahead! 🙌🏼
I love this company and their products
I love this company and their products/ customer service. I have had their chair for 6+ years and wanted a new seat. Ashley created me a custom order and it is on its way!
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
Thank you for the amazing review! Having you with us for 6+ years truly means the world. We're so glad Ashley could help you get that custom seat order sorted out.
Your continued support is what keeps us going! Have a nice day ahead.
Customer service is great
Customer service is great - thanks to Ashley!
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
Thank you so much for the 5-star review! We'll be sure to pass your kind words along to Ashley — She’ll be happy to know she could help.
Enjoy your setup, and don't hesitate to reach out if you need anything else!
5 STARS if the arm rests were longer…
5 STARS if the arm rests were longer and padded. Otherwise great so far.
16 kwietnia 2026
Odpowiedź od Autonomous Inc
We're happy you're having a great time with the chair so far.! Your suggestion is incredibly helpful, and we’ll pass this to our product team for future improvements. If you ever need further assistance, feel free to reach out.
Enjoy your new setup!
Perfect customer service
I have multiple products with Autonomous, chair, stool, desk, and in my 3+ years, it's the first time I've gotten a problem with my chair. Ashley from customer service was phenomenal. Simple, clear, solution found in a matter of minutes. It's weird to say, but I'm thrilled about my chair breaking and experiencing this amazing customer service! Hope everything will be fixed as quickly!
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Autonomous Inc
We sincerely apologize for the issue with your chair, but we're delighted to hear that Ashley provided a clear solution you deserved.
It’s wonderful to have customers who support us across our entire product line. Thank you so much for your continued trust in Autonomous!
Quality products
15 kwietnia 2026
Odpowiedź od Autonomous Inc
Thanks for the shout-out! We’re happy to hear you’re loving the quality. Let us know if you ever need anything else for your workspace.
Making it cheaper
You replaced the area under the desk that holds the electronics with plastic instead of the metal box that was 100% better .
15 kwietnia 2026
Odpowiedź od Autonomous Inc
We appreciate your feedback! Our team often updates materials to ensure longevity and efficiency, but we understand that the original metal is something many of our users value. Your input is essential as it helps us decide where to focus our improvements next.
Thank you for choosing Autonomous, and feel free to reach out if you have any more suggestions!
Excellent shopping and checkout…
Excellent shopping and checkout experience. Products were delivered timely and are of incredible quality. Assembly instructions were clear and easy to read. This is the second desk purchase and won’t be the last
10 kwietnia 2026
Odpowiedź od Autonomous Inc
We are thrilled to hear that your second experience with us was just as seamless as the first. Knowing that our assembly instructions were clear and that you’re enjoying the quality truly makes our day.
Enjoy your upgraded workspace!
Odpowiedź od Autonomous Inc
Thank you so much! We are absolutely delighted to hear that you love your new chair and that it adds beauty to your space. Enjoy your comfortable and stylish setup!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.